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Lawton Kia - Service Center

Lawton, OK

4.6
1,771 Reviews

1,771 Reviews of Lawton Kia - Service Center

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May 27, 2023

This trick was quick and everyone was attentive and kind. The staff is always nice More

by bethanyrhodes22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allan Dacci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arion Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deborah Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I gave Deborah 5 stars- if she is the one who checks you in as you come in the door for service. I am not 100% sure of her name, but she is always kind
May 30, 2023 -

Lawton Kia responded

Thank you for sharing your experience, Bethany! We are pleased to hear Deborah and our team made your visit five-star. If we can be of further assistance, please let us know. Thank you.

May 26, 2023

Excellent service, in forms you of any work you car will needs. Friendly customer service. More

by teresasimms76384
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Olivero
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2023 -

Lawton Kia responded

Thank you for sharing, Teresa! Let us know if we can be of further assistance.

May 26, 2023

Always receive the highest level of customer service. The wait time is always point as indicated. More

by ddunham990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deborah Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Lawton Kia responded

We appreciate your kind words, Ddunham990. Let us know if we can be of further assistance.

May 26, 2023

Friendly and professional service. Very satisfied with the work that was done on my vehicle. Lawton Kia services all three of our vehicles and we haven't had any bad service from the s More

by richard.morita70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deborah Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Lawton Kia responded

Thank you for trusting the Lawton Kia team with your vehicles, Richard. We appreciate your business and look forward to our next opportunity to serve you.

May 26, 2023

Service center is excellent. Great customer service and get the job done in reasonable amount of time and keep you informed throughout the process. Get all my maintenance done he More

by Jenny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deborah Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Lawton Kia responded

Thanks for the wonderful review, Jenny! We appreciate your business and look forward to your next visit. Have a great day!

May 25, 2023

It was all good, it was all great, it was super doper, two more words More

by tomanke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Olivero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deborah Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Luttrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2023 -

Lawton Kia responded

Thank you, tomanke!

May 24, 2023

Service dept has excellent customer service. Kept me up-to-date and in the loop! More

by mmarvinbbetty8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deborah Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2023 -

Lawton Kia responded

Hi,mmarvinbbetty8. Thanks for taking the time to write this review, it means a lot to our team! We hope you come back to see us!

May 23, 2023

Excellent Customer Service Outstanding Service Department. I was Well Informed by Deborah Johns when the Engine going to be in and when my car would be ready. More

by SYLVESTER_GARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deborah Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2023 -

Lawton Kia responded

Hi Sylvester, thanks for the five-star review and rating. We're glad to hear Deborah and our service team kept you informed about vehicle. We appreciate your business and hope to see you again!

May 23, 2023

The service people are very informative and very helpful. The dealerships offers coffee and water while you wait for your car which is very nice. More

by okie.pokie1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deborah Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Luttrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2023 -

Lawton Kia responded

We appreciate you taking a moment to share your experience with our service team, Okie.pokie1. If we can be of further assistance, please let us know. Thank you!

May 23, 2023

Took over 2 hours for them to complete an oil change and inspection on the vehicle. The pricing was more than i expected and they tried to over charge for work that needed to be done. More

by chaseb1719
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Deborah Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Lawton Kia responded

Hi Chase. We understand that your time is valuable, and we deeply regret that we did not meet your expectations.. Our team strives to provide prompt efficient service to all our customers, and we apologize for any delays that occurred during your visit. We will take this feedback seriously and work towards improving our processes to ensure that such delays are minimized in the future. Thank you.

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