Lehigh Valley Honda - Service Center

Jack was very helpful, respectful, and attentive. He has a great sense of humor. Thank you He has a great sense of humor. Thank you More

I had a highly unsatisfactory experience with the service department at Lehigh Valley Honda. My 2022 Odyssey had an issue with paint peeling on the bumper, which should have been covered under the 3/36K mile department at Lehigh Valley Honda. My 2022 Odyssey had an issue with paint peeling on the bumper, which should have been covered under the 3/36K mile OEM warranty. Here’s a detailed account of the ordeal: In February 2024, I visited the service department, and they took pictures of the peeling paint, promising to submit them for warranty approval to Honda. I was informed that the process might take some time. After hearing nothing for months, I followed up in July 2024. The service advisor initially tried to claim that the issue wasn’t covered because I didn’t purchase an additional paint warranty. When I pointed out this was incorrect, I was transferred to the service manager, Bronson. Bronson revealed that no action had been taken with the initial pictures and falsely informed me that I needed to call Honda corporate to get authorization for the warranty work. His attitude was dismissive and unhelpful, repeatedly stating, “I just follow procedures.” This is hardly the approach expected from someone in a managerial position tasked with solving problems and advocating for customers. Upon contacting Honda corporate, I confirmed that the dealership should have initiated the warranty repair process. Honda corporate even has a special department for handling such claims. They assured me they would clarify this with the dealership. While the frontline staff are friendly and helpful, the management at Lehigh Valley Honda’s service department falls short of representing the Honda brand effectively. Comparing this to my experience with Tesla’s warranty service, it’s clear why some car manufacturers fare better without intermediaries like Vinart/LV Honda. The dealership detracts from the overall ownership experience, despite Honda building excellent vehicles. More

Excellent service from Sam he is friendly knowledgeable and customer focus . I had a great experience and customer focus . I had a great experience More

Very efficient, explained everything without any surprises. The staff was very friendly. The redesigned showroom and service area looks great. surprises. The staff was very friendly. The redesigned showroom and service area looks great. More

I was able to make an appointment quickly. Jack was professional and thorough. Having a valet service to pick up and deliver our car was extremely convenient. Jack was professional and thorough. Having a valet service to pick up and deliver our car was extremely convenient. More

We are the clients of the Lehigh Valley Honda for many years. Almost every time Sam is supervising us. He’s very professional and friendly. I highly recommended Lehigh Valley. years. Almost every time Sam is supervising us. He’s very professional and friendly. I highly recommended Lehigh Valley. More

A busy place but never had the thought I would be forgotten. Keep up the efficiency forgotten. Keep up the efficiency More

Sam is always the best to work with. The team did a great job and the car was ready and clean when promised. The team did a great job and the car was ready and clean when promised. More

Jack was helpful and informative. He kept me up to date on my vehicle and was accommodating to my schedule to have it complete on time. Thank you! He kept me up to date on my vehicle and was accommodating to my schedule to have it complete on time. Thank you! More

Very clean, professional staff, newly renovated reception and customer lounge area in the last year and customer lounge area in the last year More