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Lehigh Valley Honda - Service Center

Emmaus, PA

4.8
1,731 Reviews

1,731 Reviews of Lehigh Valley Honda - Service Center

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December 08, 2023

Great customer service. They kept us informed as to what was happening with the vehicle. More

by dsceder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailey
Dec 08, 2023 -

Lehigh Valley Honda responded

We are so happy that our Lehigh Valley Honda service team earned your five stars, we're always here to make your experiences better. Thanks a lot!

December 08, 2023

Tristan had Good costumer service múltiple times he helped in everything that I need. Anh concerns he was there for me. Excellent service. More

by MARLYN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristan
Dec 08, 2023 -

Lehigh Valley Honda responded

Marlyn, we're delighted to know that Tristan provided excellent service and was there for you at Lehigh Valley Honda. Thank you for your feedback!

December 07, 2023

Front service staff was very professional. I brought my vehicle in for an oil change on 12/6/23, It was completed in a reasonable amount of time. Upon checkout I asked to make sure that the un More

by Anonymous Allentown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Azar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javon Clinton
Dec 07, 2023 -

Lehigh Valley Honda responded

While we are happy to hear that our team was professional and efficient, it is disappointing that we fell short of providing the quality service we pride ourselves on. It's important that our customers leave feeling satisfied and we apologize for any inconvenience caused by the oil change issue you described. I understand how valuable your time is, so let's make sure this gets addressed properly. If you're interested in my help, would you please give me a call? Thank you, Bronson Miller - Service Manager - 6109651332

Dec 08, 2023 -

Anonymous Allentown responded

Another visit was made to the service center on 12/7/2023 and they addressed the situation in full and corrected for the previous service done.

Dec 09, 2023 -

Lehigh Valley Honda responded

Thank you for sharing this feedback. We are happy to hear that our team was able to deliver a more satisfactory experience and resolve your previous concerns. If there is anything else we can do for you, please don't hesitate to reach out!

December 06, 2023

Sam Azar is the best service manager I have ever experienced. He is always polite, efficient and I know I can trust him with my vehicles. More

by mrbethlehempa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Azar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Lehigh Valley Honda responded

We're glad to know you had a great experience with Sam! Trust is crucial when it comes to vehicle care and we appreciate your confidence in our team at Lehigh Valley Honda. Thanks for the review!

December 05, 2023

What service! I waited almost 3 hours for an oil change, and I scheduled an appointment! More

by zingi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Janelle Watts
Dec 05, 2023 -

Lehigh Valley Honda responded

Zingi - This feedback is very concerning to us. We would like to make things right for you but will need more information to do so. Please reach out to me directly when you have a moment to talk. Thank you, Bronson Miller - Service Manager - 610-965-1332

December 04, 2023

Hailey got me in and out very quickly, provided detail information of the items fixed. More

by richard40gomez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailey
Dec 04, 2023 -

Lehigh Valley Honda responded

Thank you for the positive review of Hailey and Lehigh Valley Honda, Richard! We appreciate your business and hope to see you down the road!

December 04, 2023

Samantha displayed great customer service skill. She was friendly and pleasant. Great job. Very satisfied. More

by dialjall62Jackie
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce and Samantha
Dec 04, 2023 -

Lehigh Valley Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lehigh Valley Honda to be a positive one. Please don't hesitate to reach out if you need anything else.

December 03, 2023

Lehigh Valley Honda is a good place to get your car serviced they are very nice and polite they answer your question good an it is a good place to shop for used an new vehicles an the lace is clean More

by andrewrodenbaugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Copek
Dec 03, 2023 -

Lehigh Valley Honda responded

Andrew, Thank you for the kind words for our service department! We look forward to sharing your compliments with James and don't hesitate to let us know if we can further assist.

December 03, 2023

James is an A-1 customer service representative. He kept me informed throughout the inspection process and was able to incorporate the fix of 2 recall notices at the same time as my inspection appoi More

by Dale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Dec 03, 2023 -

Lehigh Valley Honda responded

Dale, Thank you so much for your kind words for James, and for taking the time to leave us this wonderful feedback!

December 02, 2023

Great customer service. They are fast, reasonable, and friendly. Sam is always there to help and all service advisers at this location are on point. More

by As78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Azar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bronson Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2023 -

Lehigh Valley Honda responded

Thank you for choosing Lehigh Valley Honda. Your feedback and rating mean a lot to us. We're glad Sam was able to help, and we hope to see you again!

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