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Lehigh Valley Hyundai

Emmaus, PA

Overview
Employees
Reviews
Vehicles
4.7
1,683 Reviews
Lehigh Valley Hyundai has been serving the Lehigh Valley area of Eastern PA and Western NJ for over 20 years. We specialize Hyundai new and Certified Pre Owned vehicle sales, service, parts and collision repair. Stop and visit us on the Lehigh Street Automile in Emmaus, PA just minutes from Allentown, Bethlehem, Easton, Nazareth, Reading, Doylestown and Quakertown.
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675 State Avenue

Emmaus, PA

18049

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Showing 1,683 reviews

July 19, 2020

2020 Hyundai Elantra I want to thank Luiz, the salesperson and Luiz, the financial manager for their assistance in purchasing my new 2020 Hyundai. They were very courteou More

by sfhamden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luiz, finance manager; Luiz, sales person; and Ryan
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April 27, 2020

I just bought a 2020 santa Fe. Because of the virus, most of the interaction was by phone and internet. It was a different experience. But because of the great sales team it went very smoothly. I would recom More

by kennethjacobus4
Recommend Dealer
Yes
Employees Worked With
Aubrey Seiler
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Helpful
March 09, 2020

I appreciate the timely service, the discounts, a warm place to wait and car lifts or loaners for 2 or more day service. Very much appreciated for a single mom.🙂 More

by dayspringlk178
Recommend Dealer
Yes
Employees Worked With
Don't remember
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March 04, 2020

My name is Robert Owens and I just left your dealership. Your salesperson was very nice and professional. Your sales manager not so much. I really expected that as a repeat customer, your dealership would More

by buckowens38
Recommend Dealer
No
Employees Worked With
Sonny
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Mar 04, 2020 -

Lehigh Valley Hyundai responded

Mr. Owens - We are sorry to see that this situation has deteriorated to this point, however, we respectfully disagree with your version of events. After returning from test driving a 2020 Sonata, your salesperson presented you with numbers to trade your vehicle for the new 2020 model. You objected to the numbers stating that the payment needed to be $100 per month lower. Subsequently, our Sales Manager Sonny came out to assist. Upon sitting down, Sonny (a former Marine) thanked you for your Navy service and attempted to explain the numbers that were being offered. We presented you with a very aggressive sale price and more than KBB value for your trade. You were not happy with the payment being $100 higher than you desired. Sonny asked you if you had the ability to put more money down to help lower the payment and you responded by saying "F*** you give me my keys". At that point, Sonny handed you back your credentials and went to retrieve your keys. From there, things deteriorated with your continued, loud use of expletives and vulgarity. Your keys were promptly returned to you and you stormed out of the facility, all while making claims that we sold you and unsafe car and ripped you off. Again, we would respectfully disagree. We understand that you are upset with your current vehicle and your situation. We attempted to be of assistance, but to no avail. If you feel you have a defective product or a product liability issue, we would advise you to inquire with Hyundai Motor America. Regardless, we understand if you decide to take your business elsewhere. We wish you the best in your future endeavors.

Helpful 1
February 27, 2020

Inspection Everything was good the wait wasn’t to long .The employer name Mark was very polite and took care of everything.I had a good experience. More

by Gules326
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark
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Helpful
February 27, 2020

Fast and efficient service. Friendly, knowledgeable people. Explained service. I will continue to service my vehicle at this dealer for as long as I own my car and will recommen More

by al martino
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Worked with Katie Keller
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February 21, 2020

They worked with me to get the payment that I wanted. Explained the vehicle to me and all of it’s functions and even called the insurance company for me. More

by Blt321
Recommend Dealer
Yes
Employees Worked With
Michael Gonzales, Ron Wood
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February 13, 2020

Made an appointment that fit our schedule. When we dropped the car off at the dealership everyone was pleasant. When the car was finished we got a call it was ready for us to pickup. Again everyone we More

by Ron
Recommend Dealer
Yes
Employees Worked With
Tom Muldoon
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February 05, 2020

Chris did a fantastic job both with explaining the work that needed to be done on the car and with keeping all the customers in the waiting area in great spirits! More

by Butterpips
Recommend Dealer
Yes
Employees Worked With
Chris Miller, E Guevara
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February 03, 2020

I would give zero stars if I could. Took way too long for no reason. 3 hours for oil change, inspection, and fuel filter. Horrible. I don’t trust them. More

by Nanners5888
Recommend Dealer
No
Employees Worked With
Ron Wood
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Feb 03, 2020 -

Lehigh Valley Hyundai responded

Hello Nanners5888 - please accept our sincerest apologies for your dissatisfaction. That is not the way we are accustomed to doing business as evidenced by the other reviews on this forum and others. I would very much like the opportunity to take corrective action in the hopes of regaining your trust and confidence. Please contact me at your earliest convenience. I can be reached at 610-967-6500 or via the "Talk to the Dealer" button on our website. Thanks and I look forward to hearing from you. Sincerely - Andrew Wright, Vice President

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