Lenz Truck - Fond du Lac, WI

No "WOW" factor!! I did get the truck I wanted at a fair price, but my Salesman Steve Svendsen intially didnt act like he wanted to help me find the truck I was looking I did get the truck I wanted at a fair price, but my Salesman Steve Svendsen intially didnt act like he wanted to help me find the truck I was looking for and when i couldn't find it after walking all over the lot, I came back in and he was with a different customer. Another Salesman asked if I needed help and I explained to him I couldnt find this specific truck I had driven over an 1.5 hours to look at, instantly he said "oh its in the back," and took me back to look at it. The finance part was pretty smooth, but because my bank was "closed," they wanted me to come back the next day, which meant me driving another 3 hours to get the deal done. The next day I arrived to find them telling me the bank was still closed that day, but could do everything anyhow. So why couldnt that have been done the night before and saved me near 3 hours on the road? Other than that the Finance dept did a good job finalizing the deal. Maybe I'm spoiled from my other dealerships, but they have always given me something as a "thank you" for purchasing from them...sweatshirts, car cleaning kits, hats, oil changes, gas cards and Steve offered only a handshake. After asking-- he did surface with 2 hats for my sons. Lastly, we left and I got about 3 miles down the road and the fuel light came on, I was less than happy! I returned, had to wait as Steve was with another customer. When he was available, I explained to him the first stop you make after buying a new truck, shouldnt be for gas! He then supplied me with 2 gift cards for gas, which didnt even cover the cost of filling the truck. So as you can read, I wasnt overly wowed with my experience. More

Pleasantly Surprised I just purchased a 2016 Silverado from Lenz Trucks and was surprised at their selection.Our salesman Jake did an excellent job helping us out since we I just purchased a 2016 Silverado from Lenz Trucks and was surprised at their selection.Our salesman Jake did an excellent job helping us out since we weren't exactly sure what we wanted.Oh, and the price was great too. Thanks Lenz and Jake. More

Great experience I just purchased a 2011 Silverado from Lenz Truck Center today and it was the easiest vehicle purchase I have yet to experience. Steve the sales mana I just purchased a 2011 Silverado from Lenz Truck Center today and it was the easiest vehicle purchase I have yet to experience. Steve the sales manager was extremely helpful, did not pressure me, and even though my trade in had issues, he still gave me what I thought was a fair price. I worked with Sam in the finance dept. and that went just as smooth. I would definitely recommend Lenz to anyone shopping for a new truck. More

First satisfied then not! Lenz dealership was fairly easy to work with. Zach was professional and friendly. When it came to the purchase price I did not negotiate much on the p Lenz dealership was fairly easy to work with. Zach was professional and friendly. When it came to the purchase price I did not negotiate much on the price, $40. I did ask to purchase a toneau cover at cost and did not receive an honest price. That disappointed me. When spending $37,000 on a vehicle a little token would have gone a long way. Because of this, I am not sure if I would recommend this dealership to anyone else. Trust is huge item! That is the reason for this low rating! More

Professional, knowledgeable and Fast Service My fiance and I had a great experience at Lenz Truck Center. Zach was very knowledgeable and efficient. We are very pleased with our truck purchase fr My fiance and I had a great experience at Lenz Truck Center. Zach was very knowledgeable and efficient. We are very pleased with our truck purchase from them! More

Excellent service and fast Great experience Paul said he would have truck ready and waiting I pulled up there it was ready to go , paper work was fast and painless ,would recomm Great experience Paul said he would have truck ready and waiting I pulled up there it was ready to go , paper work was fast and painless ,would recommend this dealership. Thank you Paul Parent for great experience. More

Fast ,convenient, excellent. I will start by saying that Sam and Steve took very good care of us. The truck that we were looking at was up front and ready for us to drive . They a I will start by saying that Sam and Steve took very good care of us. The truck that we were looking at was up front and ready for us to drive . They answered all of our questions and concerns. Everyone at Lenz was courteous and friendly and made you feel at ease. I will recommend Lenz to friends and family and anyone looking to buy a vehicle. Never new it would be so fast and easy! Thanks Lenz . More

Very good experience Great truck buying experience. Steve Svensen's business was no pressure and to the point sales. From their website to showroom, and best prices in th Great truck buying experience. Steve Svensen's business was no pressure and to the point sales. From their website to showroom, and best prices in the Midwest. I traveled from Chicago because it was worth it. Good job Lenz. More

Worth the drive to get what you want. Found the truck and value on my trade I was looking for which I was not getting locally. Made the trip and very happy. Excellent service with no press Found the truck and value on my trade I was looking for which I was not getting locally. Made the trip and very happy. Excellent service with no pressure. More

No Stress Car buying We were very impressed with the professionalism, knowledge, and cooperation with Brandon and the Lentz staff. I will recommend this dealership to frie We were very impressed with the professionalism, knowledge, and cooperation with Brandon and the Lentz staff. I will recommend this dealership to friends and family More