Lester Glenn Chevrolet

Lester Glenn Chevrolet responded

Hi K. Bogart, Thanks for sharing your experience! It’s great to hear that the service team was able to replace your tire quickly and without any issues. Providing efficient and dependable service is always the goal, and your feedback is truly appreciated. Happy Driving, The Lester Glenn Chevrolet Team

Lester Glenn Chevrolet responded

Hi Namgim, Thanks for sharing your experience! It’s fantastic to hear that Jason and the entire team made your service visit smooth and kept you informed every step of the way. Knowing your vehicle is running like new and that you felt supported throughout the process is exactly the kind of experience we strive to provide. Your kind words mean a lot to the team! Happy Driving, The Lester Glenn Chevrolet Team

Lester Glenn Chevrolet responded

Hi acoles460, Thanks for sharing your experience! It is great to hear that the service provided was exceptional and that everything met your expectations during your visit. The team works hard to deliver a smooth and dependable service experience, and feedback like this means a lot. We truly appreciate your continued trust and look forward to assisting you again in the future! Happy Driving, The Lester Glenn Chevrolet Team

Lester Glenn Chevrolet responded

Hi Djrich1, Thanks for sharing your experience! It is great to hear that Jason solved your problem and made the process pleasant. We’re glad you had a positive experience and look forward to assisting you again in the future. Happy Driving, The Lester Glenn Chevrolet Team

Djrich1 responded

Happy Holidays

Lester Glenn Chevrolet responded

Hi Edith0913, Thank you for your review. We have shared it with our management team. Our team’s recommendation has been reviewed and confirmed by our management team, that the items mentioned should be further reviewed by the collision center that you are already working with, and potentially included in the open insurance claim. Based on our assessment of the vehicle and its condition, there are a number of items within the vehicle that are askew and could potentially impact adjacent parts/systems within. After further review of our communication with the parties involved, we must respectfully disagree with your position on this matter, but certainly apologize for any misunderstanding that took place along the way. Upon inspection of the damage, our team’s position has remained unchanged on what would be possible or appropriate under the terms and coverage of your warranty to complete at this time. Furthermore, our time has maintained and still maintains that we would be happy to further inspect your vehicle once all repairs related to the vehicle’s damage are complete. We would also like to confirm there are no recalls or special coverage present on your specific vehicle. Our team determined that the malfunction was caused due to the accident that the vehicle experienced, and further repairs should be completed by the body shop you are currently using. Thank you for your feedback. The Lester Glenn Chevrolet Team

Lester Glenn Chevrolet responded

Hey jkilmurray, Thanks for sharing your experience! We're glad to hear our sales and service teams were able to resolve your battery issue with professionalism and care! It's always our goal to make sure every visit is smooth and respectful from start to finish! Happy Driving, The Lester Glenn Chevrolet Team

Lester Glenn Chevrolet responded

Hi Arthur, Thanks for sharing your experience! We’re glad to hear the communication was great and that our team was helpful in solving your issues. It’s wonderful the work met your expectations and that your service advisor did a great job. We appreciate your feedback! Happy Driving, The Lester Glenn Chevrolet Team

Arthur C Cumella responded

One more very positive point regarding my recent service of my 2020 Chevy Silverado 3.0 Duramx diesel truck. Luke the service advisor did a great job communicating with me and the technician. The Technician (Chuck W.) did a great job troubleshooting the issue and correcting the issue. The past few days that I've been driving the truck proved that it is totally back to it's original condition and fully repaired. Thank you again....I'll be requesting both Luke and Chuck for future service needs. Best Regards,

Lester Glenn Chevrolet responded

Hi pasta0103, Thanks for sharing your experience with us. We appreciate your positive feedback and also hear your concerns about the pricing transparency and appointment scheduling. We understand how important it is to know all the details upfront, including labor costs, and agree that having real, live support makes a big difference. We’re continuously working to improve in these areas and appreciate your input. Please feel free to reach out if you want to discuss further. Happy Driving, The Lester Glenn Chevrolet Team

Lester Glenn Chevrolet responded

Hey kalemba_kj, Thanks for sharing your experience! We're glad to hear your service visit went smoothly and that your vehicle is running nicely. It was our pleasure to help, and we appreciate your kind words! Happy Driving, The Lester Glenn Chevrolet Team

Lester Glenn Chevrolet responded

Hi Mike, Thanks for sharing your experience! We’re thrilled to hear that you were impressed with the customer service and felt well taken care of. Our team is always here to help, and we truly appreciate your kind words! Happy Driving, The Lester Glenn Chevrolet Team