Lester Glenn Hyundai

BEST EXPERIENCE We were greeted cordially and it felt like family immediately! Heather was amazing. The whole process from beginning to end was absolutely stress f We were greeted cordially and it felt like family immediately! Heather was amazing. The whole process from beginning to end was absolutely stress free! Heather was not only informative. She was very hands and made us feel very comfortable! Thank you Heather! We'll be back!! We're now part of the Lester Glenn family! More

In light of their recent commercial. In light of their recent commercial, claiming being highly rated on dealer rater, here is my experience with this service center, originally left on G In light of their recent commercial, claiming being highly rated on dealer rater, here is my experience with this service center, originally left on Google last fall. At the end of this, Mike Kelly emailed me (magically they were able to figure out who it was, despite my name being on NONE of the paperwork), and refunded the cost of the service. Originally he wanted us to come back to the dealership to pick up a check, which we informed him was NOT happening, so he mailed it. I appreciate the gesture, but he then immediately asked me to "consider" removing my review. I "considered" it and decided he isn't allowed to buy me off to keep me quiet. With that said, here's the sort of service you can expect at this dealership: THIS PLACE IS A RIP OFF! ABSOLUTELY HORRIBLE experience. Had our car towed in after hours (of course, the rental service was "by appointment only", even though the rental hub down the block had a lot FULL of cars, because everyone schedules their car breaking down, right?), didn't receive any confirmation that our car was even there for 2 days (strike one). When they finally did get around to calling us back, they stated that "Eric" spoke with us yesterday, which never happened (strike two), and tried to charge us 4x the price of the part (strike three, at this point, we are completely done dealing with this SCAM of a service center). We requested to speak to the service manager and GM, and stated we would be in at 6PM, which we were told would be fine. When we arrived, not only was the GM gone for the day (no one even apologized, even though we were explicitly told on the phone we would be able to speak to him), but the service manager was there... wearing shorts and flip flops. Unbelievably poor first impression, knowing that he was going to be dealing with upset customers, but this was just the beginning of his ineptitude. I had to tell him to watch his tone, because of the unbelievably disrespectful way he was "listening" to our concerns. In the course of our conversation, he constantly spoke over and interrupted us, told us "I didn't stay late to get yelled at" and was noticably more interested in being praised for staying an hour late (NOT in dress code) than he was in actually helping solve our problem. He went on to explain that sometimes they don't even know cars are in their lot for days, with the keys under the mat, which was very concerning when it comes to security of the cars on the lot (how long would it take to notice my car was stolen? Would anyone there even care if it were?). Worst of all, when we began to ask specific questions about the product that he claimed we needed, he began to fumble and couldn't even name the TYPE of part, let alone the specific one for our model (yet he was also still insisting that he knows what he's talking about, which it was obvious he didn't). The SERVICE MANAGER can't even competently describe the services required, when he knew we were coming in specifically to discuss the problem? Unreal and unprofessional. I would NEVER recommend this service center, and they have lost our future business for good. Given the opportunity to make things right, they chose to not do so. Good riddance! Do yourself a favor and take your car LITERALLY ANYWHERE ELSE. More

Our new Purchase We just purchased a 2019 Tuscan from Lester Glenn Hyundai on 3/26, and we couldnt be more satisfied, The team we worked with Augie, Frank S and Anthon We just purchased a 2019 Tuscan from Lester Glenn Hyundai on 3/26, and we couldnt be more satisfied, The team we worked with Augie, Frank S and Anthony were just plain fantastic, friendly, and worked with us in getting us in the truck we truly wanted, We wouldnt hesitate to purchase from Lester Glenn again!! THANK YOU!!! More

Excellence My 4th lease from Lester Glenn,Frank Acquaviva and Ed Santiago are the best,highly recommended.would recommend this dealership to anyone looking for a My 4th lease from Lester Glenn,Frank Acquaviva and Ed Santiago are the best,highly recommended.would recommend this dealership to anyone looking for a new or used vehicle More

Uprade from the Elantra I went in to lease a SE but JP got me into a Limited for a few dollars more than the SE. The limited was 6000 more but JP got me a great deal. I wil I went in to lease a SE but JP got me into a Limited for a few dollars more than the SE. The limited was 6000 more but JP got me a great deal. I will use him for my next deal at the end of the year on my 2015 Sonata. Great salesman. More

Heather made buying a car a breeze. I leased my 3rd car from Lester Glenn Hyundai over the last 5 years. My previous salesman that I dealt with twice before left the company and I walked I leased my 3rd car from Lester Glenn Hyundai over the last 5 years. My previous salesman that I dealt with twice before left the company and I walked in yesterday nervous not knowing who I would be dealing with. I was pleasantly surprised and extremely happy to have met Heather McCrum. Heather was very friendly, professional, efficient and extremely experienced. She has been working at Lester Glenn 11+ years. I highly recommend dealing with Heather for a no-nonsense and pleasant car leasing or car buying experience. More

Best first car experience!!! I went to Lester Glenn by recommendation through a close friend, and I’m very grateful that I took his advice. I worked with Frank and Sarah, and was I went to Lester Glenn by recommendation through a close friend, and I’m very grateful that I took his advice. I worked with Frank and Sarah, and was taken under their wings from the moment I walked in. This was my first experience buying a car and they made the process so easy and and were completely accessible with any questions I had. I don’t think I would go anywhere else after this experience because I felt so comfortable with the sales staff there, I never felt pressured into making any decision that I wasn’t sure about. The costumer service that both Frank and Sarah showed me was something that every busy should strive to have their employees replicate. I highly recommend using Lester Glenn Hyundai not only for the quality of there cars but for the decency and patience of their sales staff More