Sal Cuomo

Lester Glenn Hyundai responded

Hi Curt, Thank you for taking the time to leave feedback about your experience with our team. We understand that unexpected vehicle repairs can be frustrating. However, at the time of purchase, the vehicle was clearly sold as-is and offered without any warranty coverage. The sale price related to as-is vehicles reflects their age, mileage, condition, and the understanding that future repairs and maintenance become the owner’s responsibility after purchase. As you mentioned your understanding in your review comments, our team was transparent regarding the vehicle’s as-is status from the beginning. After nearly five months and 3,000 miles of ownership, issues such as a battery replacement or catalytic converter failure are not something the dealership can reasonably predict or assume responsibility for on an as-is pre-owned vehicle. Given the situation, our management and service teams took the time to review the situation with you and discuss possible options. We regret that you are unhappy with your experience, but we do feel the terms of the sale and vehicle coverage were properly disclosed and honored. The Lester Glenn Hyundai Team

Lester Glenn Hyundai responded

Hey joe.liotine, Thanks for sharing your experience! We're thrilled to hear everything went smoothly, from working out the price over the phone to having the car ready and waiting. It’s great to know the process was quick, easy, and pleasant! Happy Driving, The Lester Glenn Hyundai Team

Lester Glenn Hyundai responded

Hey Fhs524, Thanks for the fantastic feedback! We’re thrilled to hear Jayson provided such a great experience and that you found our dealership welcoming. We appreciate your recommendation and look forward to serving you again in the future! Happy Driving, The Lester Glenn Hyundai Team

Lester Glenn Hyundai responded

Hi Securemonk, We understand that our team has been in touch with you regarding your concerns on the missing part for your vehicle, and that the missing part has been sent to you. If you have any further concerns, please do not hesitate to reach out to our management team who will be happy to assist you. Thank you for your patience and your understanding, we truly appreciate it! Enjoy your new 2024 Hyundai Santa Cruz! Thank you again, The Lester Glenn Hyundai Team

Lester Glenn Hyundai responded

Hi whit901, Thank you for your review! We're thrilled to hear that Sal Sr did a great job in assisting you with your 2024 purchase. If you ever need anything else or have further feedback to share, please feel free to reach out! Happy Driving, The Lester Glenn Hyundai Team

Lester Glenn Hyundai responded

Hi Peter, Thank you for sharing your experience with us! We're thrilled to hear that Tom provided you with excellent service and made the car purchasing or leasing experience the best you've had! Being knowledgeable and easy to deal with are qualities we value in our team members, and we're glad Tom exemplified them. If you ever need anything else or have more feedback to share, please don't hesitate to reach out. We're here to help! Happy Driving, The Lester Glenn Hyundai Team

Lester Glenn Hyundai responded

Hi Alexandra, Thank you for your wonderful feedback! We're thrilled to hear that you had a pleasant experience at our dealership! It's great that Karen and our team made a positive impression! We appreciate your recommendation, and if there's anything else you need or if you have more feedback to share, please feel free to reach out! Happy Driving, The Lester Glenn Hyundai Team