Lester Glenn Hyundai

Tom Dealer was exceptionally clean, well run. Took about 4 hrs for delivery.. a little long.. sales was very professional throughout...oil chge policy is Dealer was exceptionally clean, well run. Took about 4 hrs for delivery.. a little long.. sales was very professional throughout...oil chge policy is good. Hook the 25 word policy. More

Awesome car buying experience My salesman Marty was awesome! He helped me find a car to fit my budget and even suggested one I wouldn't normally go for. I'm an SUV kinda gal, and w My salesman Marty was awesome! He helped me find a car to fit my budget and even suggested one I wouldn't normally go for. I'm an SUV kinda gal, and was absolutely floored at the room in the Sonata. He encouraged me to sit in the one in the showroom, and I fell in love! I'm now the proud owner of a 2017 Hyundai Sonata. My finance manager Jerry was great, he joked around with me, and we got through the paperwork quickly but thoroughly. More

Rude phone etiquette & not true to word When purchasing a vehicle with Lester Glenn Sales Department, they are very nice and seem to go above and beyond to satisfy and take care of their cus When purchasing a vehicle with Lester Glenn Sales Department, they are very nice and seem to go above and beyond to satisfy and take care of their customers. I have no complaints with the sales department and I think J.P, who sold me my 2014 Hyundai Elantra 2 years ago, is absolutely excellent, kind and personable. However, the Service Department is not nearly as kind, accommodating, and concerned for their customers as the Sales department would like you to think they are when you are purchasing your vehicle at Lester Glenn Hyundai. First, this is the advertisement that Lester Glenn Hyundai puts out as incentives to purchase a vehicle with them, verbatim, right off the top of their website: "Free oil changes and complimentary loaner vehicles with every vehicle purchase." I was repeatedly reminded of these incentives during the purchasing of my vehicle, which definitely played in to my confidence and trust in the purchase from this company. Well today I called the Service Department and requested a loaner vehicle while my Elantra is being repaired through my insurance company. Initially I spoke to a service associate and was told they don't loan out vehicles. I then asked to speak with a supervisor and was transferred to a supervisor named Joe, to whom I explained that I purchased my vehicle new from Lester Glenn 2 years ago and was under the impression (from their advertisement and from when I purchased my vehicle) that I therefore can use a complimentary loaner vehicle through them. I was then told that they aren't enterprise, they don't loan out vehicles to customers unless you are having service done through their company. Wow; I wish I had been told that during the purchasing of my vehicle or in the advertisement of my vehicle! Not only was I appalled by the response that I received, but I was doubly appalled by the manner in which I received it. The supervisor, Joe, was very rude, abrupt, had a bad attitude, spoke loudly to the point that it seemed like he was shouting into the phone, spoke so fast that I could hardly keep up with what he was saying, and generally didn't seem to care at all about Lester Glenn customer loyalty and/or satisfaction (which I had previously been under the impression is a high priority for the Lester Glenn business). I am now very hesitant to have any contact with their service department in the future, and will therefore have to rethink whether I want to purchase a vehicle from Lester Glenn again in the future. More

Dennis Caparelli Review Scott my salesperson was excellent. He made me feel at home and took care of all my questions and needs. He is a credit to the dealership Scott my salesperson was excellent. He made me feel at home and took care of all my questions and needs. He is a credit to the dealership More

Service Thanks for a another great experience. Just leased my second Sonata......Love the service at Lester Glenn. See you in three years for my third. Thanks for a another great experience. Just leased my second Sonata......Love the service at Lester Glenn. See you in three years for my third. More

Great buying experience Beautiful showroom, great salesperson and the owner personally thanked me....in all my years of buying autos, no CEO personally welcomed and thanked m Beautiful showroom, great salesperson and the owner personally thanked me....in all my years of buying autos, no CEO personally welcomed and thanked me....now that says it all! More

Amazing Experience! Thank you Lester Glenn for making my first time new car buying experience flawless! My salesman, Will Roe, helped me find the car that matched what I Thank you Lester Glenn for making my first time new car buying experience flawless! My salesman, Will Roe, helped me find the car that matched what I wanted perfectly. He was very professional, as was everyone I encountered in the store. I will definitely be recommending Lester Glenn Hyundai to friends and family. Thank you! More

Great experience This is the 7th car I have purchased at Lester glen that says it all and when the time comes to purchase a new car I will return to Lester glen one ag This is the 7th car I have purchased at Lester glen that says it all and when the time comes to purchase a new car I will return to Lester glen one again one final opinion there service department is first rate More

2017 lease Not very happy with the condition we received our 2017 Elantra lease. Scratched up good and trunk, only 22 miles on the car. We didn't get to see in g Not very happy with the condition we received our 2017 Elantra lease. Scratched up good and trunk, only 22 miles on the car. We didn't get to see in good light prior to taking it because it was dark out. The process took well over 4.5 hours. Not a good experience. More

My first new car Frank is the definition of professionalism. As a first time car buyer, I was nervous but Frank made me feel like we would work together to find the be Frank is the definition of professionalism. As a first time car buyer, I was nervous but Frank made me feel like we would work together to find the best option for me. My father and I worked with Frank for over 5 hours and I walked out with my 2016 Tuscon and I couldn't be happier. Frank even set up my BlueTooth and addressed any issues I or my father had and made a stressful process a positive experience. The best part was getting a text from Frank 3 days later making sure I was happy with my purchase. You don't get that kind of service everywhere. My father and I will be suggesting Frank to any friends or family that are in the car market. Thank you Frank for all your help. More