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Lester Glenn Subaru - Service Center

Toms River, NJ

4.8
1,486 Reviews
Call Service Center (732) 966-9220

1,486 Reviews of Lester Glenn Subaru - Service Center

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November 05, 2024

You need to be more competitive. It seems the money and profit is all your concerned with. The tide will change and you will be left beached. You need to concentrate on loyalty of yo More

by FPETERSEN123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 04, 2024

I never had any problems at Lester Glenn Subaru, Staff is always helpful and friendly. I've been buying and servicing both new Subaru's I purchased there for the past 4 years and I intend to continue. More

by Beemer Man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Monica, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Senatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole Daimiano, Kathy Ottmer
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Nov 05, 2024 -

Lester Glenn Subaru responded

Hey Beemer Man, Thanks for sharing your experience! We're thrilled to hear that you've consistently had a positive experience with our team at Lester Glenn Subaru over the past four years! Your loyalty means a lot to us, and we’re here to ensure you continue to receive excellent service! We look forward to serving you again in the future! Happy Driving, The Lester Glenn Subaru Team

November 04, 2024

Service is a to ways great. Nicole is a sweetheart and a good listener. The whole experience is always very good. Honestly, it's always the cost of stuff that drives me a little More

by BUON849
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don't know anyone else
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Nov 05, 2024 -

Lester Glenn Subaru responded

Hey Dominick, Thanks for taking the time to share your experience! We're thrilled to hear that you consistently receive great service and that Nicole has made such a positive impression. We truly value your feedback and understand the concerns about service costs, especially when budgeting on a fixed income. Your loyalty since 2015 means a lot to us, and we appreciate your understanding of the business side as well! If there’s anything specific we can do to help ease your maintenance experience, please don’t hesitate to reach out. We’re here to listen and support you. Happy Driving, The Lester Glenn Subaru Team

November 04, 2024

Nicole Damiano Was very helpful and followed up on my other request. But I felt cost was to way to high More

by BDR1152
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2024 -

Lester Glenn Subaru responded

Hey BDR1152, Thanks for sharing your experience! We’re glad to hear that Nicole was helpful and attentive to your needs! We appreciate your feedback regarding pricing, and we'll make sure to address your concerns. Your satisfaction is important to us, and we’re always looking for ways to improve. We look forward to serving you again in the future! Happy Driving, The Lester Glenn Subaru Team

November 04, 2024

Pleasant, efficient. Pricey. Not pushy about deferring service that is suggested. They seem to be thorough. More

by JDRCLINTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Senatore
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2024 -

Lester Glenn Subaru responded

Hey JDRCLINTON, Thank you for your feedback! We’re glad to hear you found your experience pleasant and efficient. Our team strives to provide thorough service without being pushy, so it’s great to know that resonated with you. Our team utilizes manufacturer-certified technicians using manufacturer-certified parts and this can add to the cost of service but improves the quality. If you have any further questions or concerns about your service or pricing, please feel free to reach out. We’re here to help! Happy Driving, The Lester Glenn Subaru Team

November 02, 2024

As always I had a great experience. Ekaterina kept me informed about my car and explained everything that was happening More

by DCAPPELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2024 -

Lester Glenn Subaru responded

Hi DCAPPELLA, Thanks for sharing your experience! We're thrilled to hear that Ekaterina kept you informed and provided great service. It's always our goal to ensure you're well taken care of throughout the process. We look forward to seeing you again! Happy Driving, The Lester Glenn Subaru Team

November 02, 2024

It’s never simple! There’s always some kind of problem and a long wait to resolve it! This is why I pay to have my oil changed rather than take advantage of the free oi More

by CYNTHYFASANELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ekaterina Espinosa
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2024 -

Lester Glenn Subaru responded

Hi CYNTHYFASANELLA, Thanks for sharing your feedback with us. We’re sorry to hear about the issues with your recent visit. We have shared your review with our management team. Our team appreciates your patience while we worked to resolve the issue and ensure the repair was completed to get you back on the road. We're glad we could ultimately assist you, and we’ll continue striving to provide smoother, hassle-free service experiences in the future. Happy Driving, The Lester Glenn Subaru Team

November 02, 2024

They were very nice and took good care of my car service was quick and easy More

by JOESARAGNESE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
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Nov 05, 2024 -

Lester Glenn Subaru responded

Hey Joe, Thanks for sharing your experience! We're thrilled to hear that our team provided quick and easy service for your vehicle! We look forward to taking care of all your future needs! Happy Driving, The Lester Glenn Subaru Team

November 01, 2024

This app is not good but the experience was great thanks that is why I come back More

by DIANEEMASPAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathy Ottmer
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November 01, 2024

As I always say, Lester Glenn Subaru is the best I wouldn’t go anywhere else very nice people and excellent service and the best service Advisor as far as I am concerned is Ekaterina Espinosa she is v More

by juliastanishewski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2024 -

Lester Glenn Subaru responded

Hi juliastanishewski, Thanks for sharing your experience! We’re so glad to hear that Ekaterina continues to provide top-notch service and goes above and beyond to make sure your 2023 Outback is perfect every time! We truly appreciate your loyalty, and we’ll make sure to keep delivering the best service possible! Happy Driving, The Lester Glenn Subaru Team

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