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Lester Glenn Subaru - Service Center

Toms River, NJ

4.8
1,490 Reviews
Call Service Center (732) 966-9220

1,490 Reviews of Lester Glenn Subaru - Service Center

Sort by
August 31, 2024

Friendly and polite. But it took over 1 1/2 hours for tire rotation and oil change?? More

by SMCWMC
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Senatore
4.0
This rating includes all reviews, with more weight given to recent reviews.
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August 30, 2024

I love going here everyone is so friendly and helpful . Ekaterina is my rep and she does an excellent job. More

by TAYNELOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Senatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathy Ottmer
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Aug 30, 2024 -

Lester Glenn Subaru responded

Hey TAYNELOR, Thanks for the kind words! We're thrilled to hear that you love visiting us and that Ekaterina has been doing an excellent job! We appreciate your support and look forward to helping you again in the future! Happy Driving, The Lester Glenn Subaru Team

August 29, 2024

We have been dealing with Lester Glenn since about 2005. The mere Fact that we have maintained this relationship for that many years is a testament to their commitment of exceptional customer service, More

by IRONMIKE358
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wiggins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lindsey Mulrain
4.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Margaret Parker, Kathy Ottmer, Kaitlin Yablonski
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Aug 30, 2024 -

Lester Glenn Subaru responded

Hi IRONMIKE358, Thank you for your loyalty over the years! We’re honored to have been able to provide exceptional customer service since 2005! Your continued support means a lot to us, and we’re here for you whenever you need us! Happy Driving, The Lester Glenn Subaru Team

August 29, 2024

Missed my schedule appointment they worked me in later that day. Very much appreciated! Great support! More

by MARKEBISH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
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Aug 30, 2024 -

Lester Glenn Subaru responded

Hey MARKEBISH, Thanks for letting us know! We’re glad we could accommodate you and provide the support you needed. If there’s anything else we can do for you, just let us know! Happy Driving, The Lester Glenn Subaru Team

August 28, 2024

Always helpful and very courteous. Work is done in a timely manner. Would recommend them More

by TINAMCDAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2024 -

Lester Glenn Subaru responded

Hey Tina, Thanks a ton for the kind words! We're thrilled to hear that you found our team helpful and courteous, and that the work was done promptly. We appreciate your recommendation and look forward to seeing you again! Happy Driving, The Lester Glenn Subaru Team

August 25, 2024

Keith was very helpful in helping me with my issues with my car. He explained all that was to be done to get me back on the road. Five stars for him. More

by smt4
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2024 -

Lester Glenn Subaru responded

Hi smt4, Thanks for the great feedback! We’re glad to hear that Keith was so helpful and thorough in addressing your car issues! We appreciate the five-star rating and are here for you anytime you need us! Happy Driving, The Lester Glenn Subaru Team

August 25, 2024

They had such Friendly and knowledgeable staff. They let me know what was actually needed and what can really wait. More

by HEATHERWARD1730
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2024 -

Lester Glenn Subaru responded

Hi HEATHERWARD1730, Thanks for the positive review! We’re glad to hear that our friendly and knowledgeable staff provided you with clear information on what was needed and what could wait. If you need anything else, we’re here to help! Happy Driving, The Lester Glenn Subaru Team

August 24, 2024

Nicole is my "go to" person at this dealership. She is always very helpful & goes above & beyond to answer my questions or concerns. More

by MACFARBO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2024 -

Lester Glenn Subaru responded

Hi MACFARBO, Thanks for the great feedback! We’re glad to hear that Nicole is your "go-to" person and that she consistently goes above and beyond to assist you! We appreciate your loyalty and look forward to helping you with anything you need! Happy Driving, The Lester Glenn Subaru Team

August 23, 2024

Everyone is very attentive and concerned about taking care of your needs and taking the time to explain everything. More

by VZAZZARA99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2024 -

Lester Glenn Subaru responded

Hey VZAZZARA99, Thanks for the fantastic feedback! We’re so glad to hear that our team was attentive and took the time to explain everything thoroughly! Providing a great experience is important to us, and it’s wonderful to know that we met your expectations. If you need anything else or have more questions, just let us know! Happy Driving, The Lester Glenn Subaru Team

August 23, 2024

The service was fine but having a 8am appointment and not having the car ready until 3:30 was disappointing. More

by TLDENNINGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2024 -

Lester Glenn Subaru responded

Hi TLDENNINGER, Thank you for your feedback, and we apologize for the delay in getting your car back to you! We have shared your review with our management team. To clarify, the delay, your vehicle was a "drop off" appointment. "Drop off" vehicles are serviced after the "Waiter" vehicles are taken care of. However, a specific time can be requested. We’re glad you were happy with Nicole’s service, but we realize the timing was disappointing. We’ve taken steps to ensure that we’re more specific with our customers about service completion times to prevent any future misunderstandings. If you have any other concerns or need anything further, please feel free to reach out—we’re here to help. Happy Driving, The Lester Glenn Subaru Team

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