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Lester Glenn Subaru - Service Center

Toms River, NJ

4.8
1,492 Reviews
Call Service Center (732) 966-9220

1,492 Reviews of Lester Glenn Subaru - Service Center

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June 14, 2024

Every visit to Lester Glenn Subaru is a great experience. Ekaterina in service is the best. She takes great care with my vehicle and looks out for my best interest. Kudos to Kat! More

by GENE.SMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Piro, Ronald Giordano
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Jun 27, 2024 -

Lester Glenn Subaru responded

Hey Gene, Thank you for your wonderful feedback! We're thrilled to hear that every visit with us has been a great experience for you! Kudos to Ekaterina for taking great care of your vehicle and looking out for your best interest! We appreciate your kind words. If you have any more feedback or need further assistance, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

June 13, 2024

Really dissatisfied with my last visit. Totally unexpected bill and never communicated on how much work was going to be. More

by MICHAEL6STEIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Senatore
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2024 -

Lester Glenn Subaru responded

Hi MICHAEL6STEIN, Thank you for sharing your feedback. We apologize for any miscommunication regarding the cost of your recent repairs. Before any work is done on a customer's vehicle our service team goes over the cost and gets approval on each job so that the customer understands and approves any work done. We understand that Eric did advise you and got your approval for the work done on your vehicle. We apologize if there was any confusion. We understand our service manager, Bert, has spoken with you and we hope he was able to answer any questions you may have. Thank you again, The Lester Glenn Subaru Team

June 13, 2024

Clean dealership with very friendly and polite service associates. Car was ready earlier than promised. More

by Happy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
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Jun 27, 2024 -

Lester Glenn Subaru responded

Hi Happy Customer, Thank you for your feedback! We're pleased you found our dealership clean and our service associates friendly and polite. It's great to know that your car was ready earlier than promised. If you have any more comments or need further assistance, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

June 13, 2024

Keith, the service once again went above and beyond! He is the main reason I’ll be back. More

by tmackay59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2024 -

Lester Glenn Subaru responded

Hi tmackay59, Thank you for your feedback! We're thrilled that Keith provided you with service that went above and beyond. We look forward to welcoming you back for your future needs. If you have any more comments or need further assistance, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

June 13, 2024

Always friendly and timely service. They keep you up to date on the progress of your vehicle. More

by FRANKJHOGAN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Senatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 27, 2024 -

Lester Glenn Subaru responded

Hi FRANKJHOGAN3, Thank you for your review! We're glad you always receive friendly and timely service from us! Keeping you updated on the progress of your vehicle is important to us. If you have any more feedback or need further assistance, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

June 11, 2024

Ekatrina is a joy to work with. . Always on point and efficient! She is THE BEST!!!! More

by BBLATMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 27, 2024 -

Lester Glenn Subaru responded

Hey Bblatman, Thank you for your glowing review of Ekaterina! We're thrilled to hear that she provided you with joyous and efficient service! We agree, she's the best! If you have any more feedback or need further assistance, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

June 11, 2024

Lester Glen Subaru is efficient and professional to deal with. Service managers are thorough, knowledgable and kind. More

by SUEJBAIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 27, 2024 -

Lester Glenn Subaru responded

Hey Sue, Thank you for your kind words! We're pleased that our team provided you with efficient and professional service! It's great that our service managers were thorough, knowledgeable, and kind. If you have any more feedback or need further assistance, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

June 11, 2024

Ekatrina is always very efficient and helpful. She explains things well. The work was done in a timely manner. More

by CHERYLKOBRAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 27, 2024 -

Lester Glenn Subaru responded

Hey Cheryl, Thank you for your feedback! We're glad to hear that Ekaterina provided efficient and helpful service, explaining things well, and ensuring your work was done promptly. If you have any more comments or need assistance in the future, feel free to reach out. Happy Driving, The Lester Glenn Subaru Team

June 11, 2024

They take care of all your needs and answer all your questions with politeness and understanding More

by BACKFOOT2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wiggins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Piro, Margaret Parker
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Jun 27, 2024 -

Lester Glenn Subaru responded

Hey BACKFOOT2, Thank you for your review! We're glad to hear that we took care of all your needs and answered your questions with politeness and understanding! If there's anything else we can assist you with, please let us know! Happy Driving, The Lester Glenn Subaru Team

June 11, 2024

I took my car in for a scraping noise which turned out to be a rock somewhere inside my recently purchased Crosstreck, which by the way I LOVE. They removed the rock and didn’t charge me. All along my experi More

by MARYJOPALUMBO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 27, 2024 -

Lester Glenn Subaru responded

Hey MARYJOPALUMBO, Thank you for sharing your stellar experience with us! We're thrilled to hear that we could resolve the issue with the scraping noise in your Crosstrek and that you love your vehicle. We're glad we could help and your experience with us has been excellent. If you have any more feedback or need further assistance, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

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