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Lester Glenn Subaru - Service Center

Toms River, NJ

4.8
1,500 Reviews

1,500 Reviews of Lester Glenn Subaru - Service Center

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May 04, 2024

Our experrience was wonderful. We had a issue that Kerry Monica went out of his way to get resolved for us. We could not ask for a better Dealership.We would recommened Lester Glen More

by BUNNYAC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Monica, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2024 -

Lester Glenn Subaru responded

Hi BUNNYAC1, Thank you for sharing your experience with us! We're thrilled to hear that Kerry went out of his way to resolve an issue for you and that you had a wonderful experience overall! Providing exceptional service to our customers is what we strive for, and we're glad to know that we could meet your expectations! We truly appreciate your recommendation! If you ever need anything else or want to share more feedback, please don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

May 04, 2024

Oil change and tire rotation took about one hour with an early morning appointment. Thank you More

by LILACLANEROCKS
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
May 08, 2024 -

Lester Glenn Subaru responded

Hi LILACLANEROCKS, Thank you for your feedback! We're glad to hear that your oil change and tire rotation appointment went smoothly and efficiently. We strive to provide prompt service to all our customers, and we're pleased that your experience met your expectations! If you have any further feedback or need assistance in the future, please feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

May 03, 2024

I haven't had any problems with this dealer. Everyone is friendly, they work in a timely manner. The only thing is that for the first time after an oil change, when I got home I noticed the dust More

by ALEX.RIPALDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Lester Glenn Subaru responded

Hi ALEX.RIPALDA, Thank you for sharing your feedback! We're glad you've had positive experiences with our team and appreciate your kind words! We apologize for the inconvenience with the dust cover after your recent oil change. We've shared your review with our management team to ensure improvements are made. If you have any further concerns or need assistance, please don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

May 03, 2024

They communicate well with you, explain what will take place and identify any costs related to your work. You can't ask for more than that. More

by Pingman0613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Senatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Lester Glenn Subaru responded

Hi Pingman0613, Thank you for taking the time to share your positive experience! We're delighted to hear that our team communicated effectively with you and provided clear explanations regarding the work and associated costs! Customer satisfaction is our top priority, and feedback like yours reaffirms that we're on the right track. If you ever have any questions or need assistance in the future, don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

May 02, 2024

Lester Glenn Subaru is courtesy, efficient. The service mechanics are the best. Especially thank you to the folks who work on the cars and keeping our cars safe on the road. It is a most imp More

by JUDISCHNEIDER4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The Mechanics
May 03, 2024 -

Lester Glenn Subaru responded

Hi JUDISCHNEIDER4, Thank you for your kind words and for recognizing our service team's hard work! We're thrilled to hear that you had a positive experience with us and that our service mechanics provided you with efficient and courteous service! Keeping our customers' cars safe on the road is indeed a crucial job, and we're grateful for the dedication of our service team. If you ever need anything else or have more feedback to share, please don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

May 02, 2024

Dealership was good to me while I suffered frequent dead batteries. They provided 4 free batteries. The dealership is well ruin and clean. The Subaru company should be ashamed. It took them 5 years to f More

by JIMLINDAEVANS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathy Ottmer
May 03, 2024 -

Lester Glenn Subaru responded

Hi Tom & JoAnn, Thank you for your kind words and for sharing your experience with David, Patrick, and Brandon! We're delighted to hear that they provided you with exceptional service throughout the process of purchasing your new Subaru! Professionalism, patience, and thoroughness are values we strive for in our team, and it's wonderful to see that they delivered on all fronts! We'll be sure to pass along your applause to David, Patrick, and Brandon! If you ever need anything else or have more feedback to share, please don't hesitate to reach out! Enjoy your new Subaru, and we look forward to seeing you again! Happy Driving, The Lester Glenn Subaru Team

May 02, 2024

Pleasant staff. My service consultant was very nice and helpful and answered all my questions. More

by BABCI0521
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
May 03, 2024 -

Lester Glenn Subaru responded

Hi BABCI0521, Thank you for taking the time to share your feedback with us! We're delighted to hear that our staff, particularly your service consultant, provided you with a pleasant and helpful experience! Customer satisfaction is our top priority, and we're glad to know that your questions were answered and your needs were met. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We appreciate your business! Happy Driving, The Lester Glenn Subaru Team

May 01, 2024

Ekaterina was just awesome - since our review would take longer she offered a loner car which was a great help More

by SUEMALLICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : no
May 02, 2024 -

Lester Glenn Subaru responded

Hi SUEMALLICK, We're delighted to hear that Ekaterina went above and beyond to assist you during your visit! Offering a loaner car demonstrates our commitment to ensuring your convenience and satisfaction. If you have any more feedback or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us! Happy Driving, The Lester Glenn Subaru Team

May 01, 2024

Great service. work done on time. Service managers keep you informed and are courteous and friendly More

by RUSSCORNELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Lester Glenn Subaru responded

Hi RUSSCORNELL, We're delighted to hear that you had a great service experience with us! Our team always aims to provide efficient and friendly service, and we're glad to know that they met your expectations! If there's anything else we can assist you with in the future, don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

April 27, 2024

It is alway a pleasure working with Nicole at Lester Glenn Subaru when my 2015 Forester comes due for servicing. Nicole explains to me what and when is need. PS I still to this day tell myself (and More

by GINELLAND365
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Lester Glenn Subaru responded

Hi GINELLAND365, Thank you so much for your kind words! We're thrilled to hear that you always have a great experience working with Nicole for your service appointment! Providing clear explanations and excellent service is what we aim for, and we're glad Nicole has consistently delivered for you! And it's fantastic to hear that you still love your Forester! If there's anything else we can do for you or if you have any further feedback to share, please don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

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