Lewisville Volkswagen

Good service. They had it ready in the timeframe agreed. The car was washed and have not had any issues. They sent me a video when the car was being services and I They had it ready in the timeframe agreed. The car was washed and have not had any issues. They sent me a video when the car was being services and I thought it was really cool. More

I had a pleasant experience buying from Lewisville Volkswagen. Guillermo Avila is one of the best car salesperson I've dealt with. I wanted a very specific configuration, that he was able to track dow Volkswagen. Guillermo Avila is one of the best car salesperson I've dealt with. I wanted a very specific configuration, that he was able to track down from Volkswagen, and marked the car against my name while it was still being transported. Throughout the process, he gave me regular updates of the progress, till I was finally able to pickup my car. Overall, would definitely recommend buying from Lewisville Volkswagen, and Guillermo if available More

Great customer service! My seller was Brayan K. And he did really good during the whole process. My seller was Brayan K. And he did really good during the whole process. More

Tim was and always is very professional in getting my car serviced, be it scheduled maintenance or other unexpected issues. serviced, be it scheduled maintenance or other unexpected issues. More

Very friendly staff and worked hard to find me the right financing for my budget. financing for my budget. More

Thank you for getting my recall done for me and having it washed and ready for me by the time you said it would be done. washed and ready for me by the time you said it would be done. More

Max was just amazing. That’s the kind of customer service I look for when going to a dealership That’s the kind of customer service I look for when going to a dealership More

Great experience with sales and buying the car, friendly and welcoming people who were very accommodating. and welcoming people who were very accommodating. More

No one picks up the phone when you call the service department. Also, I have never had them return a call when I left message. Almost three hours for an oil change that was scheduled ahead of time. department. Also, I have never had them return a call when I left message. Almost three hours for an oil change that was scheduled ahead of time. More

My service representative told me she would be taking a lunch and that her other colleagues would be the ones to finish up my scheduled maintenance. I was waiting in the lobby for three hours before I thou lunch and that her other colleagues would be the ones to finish up my scheduled maintenance. I was waiting in the lobby for three hours before I thought I saw my car drive past the windows. I didn’t say anything since I’d already asked if my car was finished once before. I waited another 45 minutes before I got up to ask someone if maybe they were doing the technology recall I’d asked to reschedule. No. My car had been sitting there for at least 45 minutes before I came over and saw it parked. I told them which car was mine. The other service provider almost gave me the wrong keys. All in all I was there for three and a half hours when I was told it would take two and I still have to come back for the recall. I’m giving the experience two stars because they at least washed my car. More