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Lewisville Volkswagen

Lewisville, TX

Overview
Employees
Reviews
Vehicles
4.8
2,645 Reviews
Our organizational vision at Lewisville Volkswagen is to establish ourselves as the foremost provider of top-tier automobiles in the United States. We are committed to delivering exceptional products that surpass client expectations, offering unparalleled experiences, and providing superior service. We strive to create a positive work environment for our teams and foster sustainable organizational growth by emphasizing personal development, thoughtful leadership, and groundbreaking innovation. By upholding the values of excellence, integrity, and continuous improvement, we aim to set the industry standard for value, quality, and client satisfaction.
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893 S Stemmons Fwy

Lewisville, TX

75067

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Showing 2,645 reviews

July 03, 2023

The worst dealership I ever experienced. Communication is horrible, I wish I could void the contract More

by dwalinkirt
Recommend Dealer
No
Employees Worked With
None
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Jul 05, 2023 -

Lewisville Volkswagen responded

We strive to provide clear communication and excellent customer care, so it's disappointing that we fell short of your expectations. I would appreciate the opportunity to learn more about what transpired and see what I can do to help improve your 1-star rating. Please feel free to reach out at your convenience. Thank you, Jason Villa - General Manager - 9725380681

July 03, 2023

I liked the respect that Lee gave us. He was kind and patient with us. More

by Vmac40
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Clowers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2023 -

Lewisville Volkswagen responded

We're delighted to hear that you enjoyed working with Lee and our Lewisville Volkswagen team! Thanks so much for sharing this positive feedback!

July 02, 2023

I bought a Pre-Owned 2022 car with 445 miles at a fair price but was surprised to learn as I was driving out that it only had 1 key AND they are expensive to replace. The standard Jeep tool kit was mi More

by DRHOLLEY2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Downs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cristian Gonzales
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Jul 03, 2023 -

Lewisville Volkswagen responded

While we are happy to hear that your interaction with Cristian were so positive, I apologize that you were not greeted with the two keys and tool kit you had hoped for. We aim to deliver the best deal possible, so I am disappointed that this happened. I would appreciate the chance to speak with you directly about your experience and see what we can do to make things right. Please give me a call at your earliest convenience. Thank you, Hussain Jafri - General Sales Manager - (469) 702-9895

Jul 03, 2023 -

DRHOLLEY2 responded

I tried to call you back at the number listed above and got someone trying to sell me government insurance. Please call me at 662-231-1588. Thank you. Danny

July 02, 2023

Definitely went above and beyond for my family and I. We will send anyone looking for a new VW to Louisville VW! More

by roudeljensen
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jibril Holman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2023 -

Lewisville Volkswagen responded

Thank you, Roudel! We're so glad to hear that we could provide excellent service for your family. We appreciate the recommendation and look forward to seeing you back again at Lewisville Volkswagen!

July 01, 2023

Easy to do business with cost was exactly what they said it would be. Video inspection was a neat touch More

by bedbug2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2023 -

Lewisville Volkswagen responded

Thank you for the great review! We're glad to hear that your experience with Lewisville Volkswagen was easy and straightforward. Our video inspection is just one of the ways we strive to provide top-notch service. Drive safely, and we hope to see you again in the future!

July 01, 2023

The staff is wonderful. They keep you updated as they do the service and I love the video letting you know what they found. More

by kgambuel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2023 -

Lewisville Volkswagen responded

Thank you for the review! We're glad to hear that our staff at Lewisville Volkswagen provided you with excellent service and kept you informed throughout the process. We appreciate your kind words and hope to see you again in the future!

July 01, 2023

Great service, prompt, friendly, second time thank you this is nice lol hehe okay okay okay More

by luiaccts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Nowak
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Jul 03, 2023 -

Lewisville Volkswagen responded

Thanks for taking the time to leave Lewisville Volkswagen a stellar review! We look forward to your next visit!

July 01, 2023

Zero charge was assessed for a problem that either resolved itself or could not be diagnosed More

by ukoess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Nowak
Report | Print
Jul 03, 2023 -

Lewisville Volkswagen responded

Thank you for sharing this feedback, and please don't hesitate to reach out if there is anything else we can do to assist you here at Lewisville Volkswagen.

July 01, 2023

Very poor service drive atmosphere had to wait for anyone to help us they refused to check warning lights telling us to reschedule 3 weeks later and wanted us to leave vehicle just to do an oil change with t More

by Randy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Ortiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2023 -

Lewisville Volkswagen responded

Randy, I'm sorry to hear about your poor experience with our service drive. We strive to provide efficient and helpful service, so it's disappointing that we fell short of our high standards. Thank you for your understanding during our major remodel — these renovations are almost done. If there is anything more we can do to assist you or address any concerns you may have, please don't hesitate to reach out. Thank you for your feedback. - Brian Swarvar - Service Manager - (469) 702-9895

June 30, 2023

Very smooth support of the sale. When I found issue with contract (finance instead of lease) they fixed it More

by dmytroparkhomchuk
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew Gassner
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Jun 30, 2023 -

Lewisville Volkswagen responded

Thank you for the positive review. We're glad to hear that our team at Lewisville Volkswagen was able to provide smooth support during your sale and address any issues with your contract promptly. If you have any further questions or need assistance, please don't hesitate to reach out. Have a great day!

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