Lewisville Volkswagen

Scheduled 50k mile service for my VW Jetta and it was great. Friendly and helpful staff. Provided a video of the under carriage inspection and walk through. Was told it could be 4 hours for service and t great. Friendly and helpful staff. Provided a video of the under carriage inspection and walk through. Was told it could be 4 hours for service and they had me out of there in just over 3. Will return for future service. More

The buying experience here was a great one, top tier to say the least. I definitely enjoyed it and this makes us enjoy our purchase even more. Would definitely recommend buying your next vehicle from thi say the least. I definitely enjoyed it and this makes us enjoy our purchase even more. Would definitely recommend buying your next vehicle from this team. Thank you!!! More

The experience was straight forward. The person greeting me was friendly. They are obviously going through renovations but still doing the best with what they can. I liked the video of t The person greeting me was friendly. They are obviously going through renovations but still doing the best with what they can. I liked the video of the maintenance. The downsides were that they claim to offer a car wash with the service, at best it was a window cleaning. The car was still covered in dirt, mind you the car wasn't filthy to begin with. Lastly, I only noticed upon getting home that they had forgot to replace the VW valve stem cap on one of my wheels. Normally this would be a non-issue but these particular caps are sold as an add-on. More

Tim Larsen needs a raise. He was awesome and went above and beyond to help me and explain things to me on my visit. Thanks Dustin Kiser He was awesome and went above and beyond to help me and explain things to me on my visit. Thanks Dustin Kiser More

Recall items and oil change completed fine. However, I’m told that in order to address a seat adjustment button issue, I have to leave my vehicle for 3 - 5 business days due to the need for a m However, I’m told that in order to address a seat adjustment button issue, I have to leave my vehicle for 3 - 5 business days due to the need for a master mechanic to diagnose the problem. This is ridiculous to the point that I would hesitate to purchase another vehicle from this dealership, or to recommend it to others. I will have to live with a faulty switch because Lewisville VW can’t repair it in a timely fashion. Why not put my vehicle in a queue and contact me when the service can be performed? More

Good experince. Liked the video of service and helpful to understand vehicle needs. Will be bringing my three Volkswagons back for service. Liked the video of service and helpful to understand vehicle needs. Will be bringing my three Volkswagons back for service. More

Great experience! The staff were all very helpful in getting us what we needed! Would come back again! The staff were all very helpful in getting us what we needed! Would come back again! More

Amazing people and Amazing service. Definitely would 1000% recommend. After what we dealt with at another dealership they made our experience worth it Definitely would 1000% recommend. After what we dealt with at another dealership they made our experience worth it More

Great Service from RICK Thank you 15-word minimum is kinda silly don't you think? kinda silly don't you think? More

Very good experience. Not a high-pressure sales push at all. Chris Prudhomme, the Internet Sales Manager was great. Very knowledgeable. Not a high-pressure sales push at all. Chris Prudhomme, the Internet Sales Manager was great. Very knowledgeable. More