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Lewisville Volkswagen

Lewisville, TX

4.8
2,639 Reviews
Our organizational vision at Lewisville Volkswagen is to establish ourselves as the foremost provider of top-tier automobiles in the United States. We are committed to delivering exceptional products that surpass client expectations, offering unparalleled experiences, and providing superior service. We strive to create a positive work environment for our teams and foster sustainable organizational growth by emphasizing personal development, thoughtful leadership, and groundbreaking innovation. By upholding the values of excellence, integrity, and continuous improvement, we aim to set the industry standard for value, quality, and client satisfaction.
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893 S Stemmons Fwy

Lewisville, TX

75067

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Showing 2,639 reviews

March 29, 2023

It Should not take 3 hours for an oil change and tire rotation. Too long More

by karafahs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2023 -

Lewisville Volkswagen responded

I am disappointed to hear that your oil change and tire rotation were not performed in a more timely fashion. We always aim to accommodate the needs of our guests through effective and efficient service work, and I am sorry that this was not the case for you. Customer satisfaction is our top priority and I would like the chance to make this right. Would you please call me so that I can see how we can assist you moving forward? Thank you, Brian Swarvar - Service Manager - (469) 702-9895

March 29, 2023

Wallace made this process easy and was not pushy. He is a great salesman and knowledgeable about the vehicle. More

by joe@barreraplumbing
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Downs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wallace Gauthier (5 stars)
Mar 29, 2023 -

Lewisville Volkswagen responded

We will be sure to pass along your kind words to Wallace. Thanks for choosing Lewisville Volkswagen!

March 29, 2023

I would recommend anyone to purchase a vehicle here. They have an awesome staff and show they really care about you. More

by raelynariana1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lee Clowers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2023 -

Lewisville Volkswagen responded

Thanks for being a valued client of Lewisville Volkswagen! This feedback makes our day!

March 29, 2023

Been a customer for over 7 years. Never have I had to wait so long for an oil change. 2 hours. When I asked for an update in the waiting area the employee said I can go ask myself. I More

by t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Ortiz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2023 -

Lewisville Volkswagen responded

I am so sorry to hear your recent service experience took longer than anticipated. We certainly expect more for our valued guests, and I will be sure to discuss your feedback with my team to ensure we are providing communicative and timely care. If there is anything else you'd like to share, please don't hesitate to get in touch. Thank you, Brian Swarvar - Service Manager - (469) 702-9895

March 29, 2023

Service was fast and friendly. All staff was polite and helpful. My overall experience was very pleasant at the dealership. More

by Ijazi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Downs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jibril Holman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hussain Jafri
Mar 29, 2023 -

Lewisville Volkswagen responded

Our team is always here to help you out! Thank you for supporting Lewisville Volkswagen and we will see you next time!

March 29, 2023

Very nice and knowledgeable. They were all very easy to talk with. We’ll be back! More

by Grandpalee53
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Guillermo Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Downs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Clowers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Eagan, Hussain Jafri, Jeffrey Ramsbottom, Drew Gassner
Mar 29, 2023 -

Lewisville Volkswagen responded

Thanks for this great feedback! The Lewisville Volkswagen team looks forward to working with you again down the road.

March 28, 2023

If you need service go see Melissa! ! She always takes good care of my families cars. More

by JASON.HOPPER77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Villa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Freddie Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fatima Azhar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Nowak
Mar 28, 2023 -

Lewisville Volkswagen responded

Jason, thank you for the review! We are so glad to hear that Melissa delivered such a successful service experience. Drive safely, and we hope to see you back again at Lewisville Volkswagen!

March 28, 2023

Good even though it took a minute they did a great job handling it all especially in a situation that I was in More

by My chevrolet cruze
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2023 -

Lewisville Volkswagen responded

Thank you for your trust in the Lewisville Volkswagen team. We are here to help with any of your vehicle needs!

March 28, 2023

I worked the complete deal, including trade in, over there phone and only headed to the lot after everything was approved and done. Once I arrived, I only spent about an hour at the lot including the te More

by travis.webb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lee Clowers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2023 -

Lewisville Volkswagen responded

Travis, thank you for your business and five-star review of Lewisville Volkswagen! We are so glad you enjoyed your buying experience. Take care!

March 28, 2023

Jeffrey was very savy in the process, sales manager John was also a great support i appreciate all the attention More

by Adrian TM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Maloy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Ramsbottom
Mar 28, 2023 -

Lewisville Volkswagen responded

It is great to hear that you felt prioritized by Jeffrey and John. Thank you for choosing Lewisville Volkswagen, Adrian!

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