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Lewisville Volkswagen

Lewisville, TX

4.7
2,637 Reviews
Our organizational vision at Lewisville Volkswagen is to establish ourselves as the foremost provider of top-tier automobiles in the United States. We are committed to delivering exceptional products that surpass client expectations, offering unparalleled experiences, and providing superior service. We strive to create a positive work environment for our teams and foster sustainable organizational growth by emphasizing personal development, thoughtful leadership, and groundbreaking innovation. By upholding the values of excellence, integrity, and continuous improvement, we aim to set the industry standard for value, quality, and client satisfaction.
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893 S Stemmons Fwy

Lewisville, TX

75067

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Showing 2,637 reviews

March 16, 2023

Made this so easy for me and family. Sign and drive was the experience. Online purchase was easy. More

by jpmartin88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Calvert
Mar 17, 2023 -

Lewisville Volkswagen responded

Thanks for the great feedback. We hope you and your family enjoy the new ride!

March 16, 2023

My wife shopped there as she was in Denton visiting. She stated with absolute clarity that she did NOT want them to run her credit unless she decided to buy. They ran it anyway stating "well...you sh More

by scottG
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Drew Gassner
Mar 17, 2023 -

Lewisville Volkswagen responded

Scott, I am very sorry to hear about your wife's experience. It is never our intention to run a customer's credit unnecessarily, or without their permission, I will speak with my team about this so we can ensure this doesn't happen again. In the meantime, if there is anything we can do to make things right, please don't hesitate to be in touch. Thank you, Hussain Jafri - General Sales Manager - (469) 702-9895

Mar 18, 2023 -

scottG responded

GET IT OFF my credit reports!!

March 15, 2023

The best dealership, from their sales teams , detail techs & shop technicians are on top of their game. More

by NGUGI355
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Nowak
Mar 16, 2023 -

Lewisville Volkswagen responded

We couldn't ask for a better review! Thank you for the glowing praise of the entire Lewisville Volkswagen Team. Safe travels, and we'll see you next time!

March 15, 2023

The staff was incredibly helpful. Joe helped me through the process and I was able to find a car I absolutely love. Thank you all! More

by Allie V.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Downs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moe
Mar 15, 2023 -

Lewisville Volkswagen responded

Allie, thank you so much for sharing your recent purchasing process with Joe and the team! All of us at Lewisville Volkswagen appreciate your 5-star review!

March 15, 2023

I really like the professionalism that they show everytime I'm there for any type of service. Keep up the good work. More

by kevinlmims66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2023 -

Lewisville Volkswagen responded

When a customer says words like this, we know we're doing things right at Lewisville Volkswagen! Thanks for a fantastic review. We look forward to your next visit!

March 15, 2023

Very friendly and professional. Wait time was a little over 3 hours due to car wash being backup. I wish they would have gave me the option to skip it. More

by KC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2023 -

Lewisville Volkswagen responded

We are sorry for the wait time and have noted your feedback! Thank you for working with the Lewisville Volkswagen team.

March 15, 2023

I just felt like another car coming in, it wasn’t super personable like instances from the past have been. More

by MAHAN.MOLLIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryce
Mar 15, 2023 -

Lewisville Volkswagen responded

Thank you for bringing your experience to my attention. We strive to accommodate our valued guests through friendly and personable interactions, and it is disappointing to hear that your visit did not live up to those high expectations. I apologize for that and would like the chance to make things right. Would you please call me when you have a chance so that I can see how we can assist you moving forward? Thank you, Brian Swarvar - Service Manager - (469) 702-9895

March 15, 2023

The shadow mark there's no law forcing me to buy this and in print, it states I'm not obligated to purchase it. I also have a dedicated section to sign and deny the warranty. Still, he forced it on me this m More

by Mr.Bojangles
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joe Downs
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2023 -

Lewisville Volkswagen responded

I'm very concerned to read this feedback, as it does not reflect the straightforward and accommodating professionalism I expect from our team. If you're willing, I'd like to discuss your experience with you directly so we can properly address any issues. Please reach out to me at your earliest convenience. Thank you, Hussain Jafri - General Sales Manager - (469) 702-9895

March 15, 2023

this is my second purchase in 3 yrs there . .first under new ownership,way better service ...been in the market for a while but these guys made it happrn also recommended by a old friend of jaso More

by grapevine1428
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Downs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hussain Jafri
Mar 16, 2023 -

Lewisville Volkswagen responded

Thanks for the great review of Lewisville Volkswagen! We are glad to have your loyal business.

March 10, 2023

I’ve had the best experience with the sales department and service department! I got a brand new Taos which I’ve already had my first oil change and the entire process in buying and servicing it has been More

by brockrichardson13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Nowak
Mar 13, 2023 -

Lewisville Volkswagen responded

We are so glad to hear that you felt taken care of by the Lewisville Volkswagen team. Thanks for stopping by to leave us this 5-star review!

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