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Lewisville Volkswagen

Lewisville, TX

4.7
2,637 Reviews
Our organizational vision at Lewisville Volkswagen is to establish ourselves as the foremost provider of top-tier automobiles in the United States. We are committed to delivering exceptional products that surpass client expectations, offering unparalleled experiences, and providing superior service. We strive to create a positive work environment for our teams and foster sustainable organizational growth by emphasizing personal development, thoughtful leadership, and groundbreaking innovation. By upholding the values of excellence, integrity, and continuous improvement, we aim to set the industry standard for value, quality, and client satisfaction.
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893 S Stemmons Fwy

Lewisville, TX

75067

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Showing 2,637 reviews

November 09, 2022

Great experience just seemed a long wait time for rotate, oil change and car wash but no big deal. Worth wait to know I have no worries. More

by conniegnied
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2022 -

Lewisville Volkswagen responded

Thank you for your feedback, we truly appreciate your patience and understanding. We are grateful for the 5-stars and hope to see you again at Lewisville Volkswagen!

November 09, 2022

Need more loaner cars at this location. Service was good. Communication was just ok. Thanks More

by SHORTY_RAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Swarvar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2022 -

Lewisville Volkswagen responded

I'm sorry to see that we didn't earn your 5-stars during your recent service visit. We pride ourselves on our communicative and accommodating care, and it's disappointing to see that we missed the mark here. We truly appreciate your feedback and we will be sure to use it to improve our process as we move forward. If there is anything else you would like to share, please don't hesitate to get in touch. Thank you, Brian Swarvar - Service Manager - (469) 702-9895

November 09, 2022

First VW I have owned and I have been very impressed with the service I have received in the Service Department. Outstanding customer service that makes me feel like I matter to them. More

by JOHANSENE35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2022 -

Lewisville Volkswagen responded

When we see words like this, we know we're doing things right at Lewisville Volkswagen! It's our pleasure to provide attentive service that's made you feel valued as a customer. Thanks for all your support!

November 08, 2022

Great place to do business. Andrew was friendly and honest from the start of our experience and throughout the process. Fair pricing and due diligence in addressing the needs of More

by thekroezens2021
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Calvert
Nov 09, 2022 -

Lewisville Volkswagen responded

Thank you for the great review and the kind words about Andrew. Andrew is a great asset to our team here at Lewisville Volkswagen. We take pride in assisting great customers like you to the best of our abilities. We hope you enjoy your new family car and have a great rest of your day!

November 08, 2022

Great service, we keep coming back! This is our 7th vehicle purchase from Lewisville VW. Over the years we have purchased a Passat, 2 Touaregs, a Beetle diesel convertible, and our 3r More

by rjkbs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2022 -

Lewisville Volkswagen responded

Your continued confidence in the Lewisville Volkswagen team lets us know we're making all the right moves. Thank you for always choosing us to assist you with your new vehicle purchases. Enjoy your newest ride and see you next time!

November 08, 2022

This is as a very smooth and easy process. Fair price on car and trade. More

by eyoung.texas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2022 -

Lewisville Volkswagen responded

It's always a pleasure to deliver a seamless experience. Thanks for choosing Lewisville Volkswagen!

November 08, 2022

Lewisville Volkswagen have a team of members that ensure success for both Economy and safety More

by gutierrezalbert42
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kastriot Kaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2022 -

Lewisville Volkswagen responded

Thank you for taking the time to leave Lewisville Volkswagen this fantastic 5-star review! We are thrilled to hear how great your experience with our team was. We hope to see you again down the road!

November 07, 2022

I needed a new car for my daily commute to work. Lucily I found a car that fitted my need at Lewisville Volkswagen. Very fast and smooth transaction. Car was even delivered to my home. Thanks, Pete! More

by Jerry
Recommend Dealer
Yes
Employees Worked With
Pete Hodges
Nov 07, 2022 -

Lewisville Volkswagen responded

We appreciate your feedback, Jerry! Thank you for choosing Lewisville Volkswagen and for sharing your kind words about Pete. Safe travels in your new car!

November 07, 2022

I had the best experience leasing my new Tiguan that I LOVE at Volkswagen of Lewisville. This was my first time leasing a car all by myself and everyone I dealt with was incredibly patient, helpful, and d More

by Yanashenkar25
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Hines , Chris Eagan, Maurico Puig
Nov 07, 2022 -

Lewisville Volkswagen responded

Thank you so much for taking the time to leave this thoughtful review — it means so much to us. At Lewisville Volkswagen, we strive to go the extra mile for our clients and provide knowledgeable and personable service. It is wonderful to hear that you and your brother had a great experience working with Mauricio, Chris, john, Kevin, and the whole team! We hope that you enjoy the 2022 Tiguan SE R-Line and look forward to working with you down the road!

November 07, 2022

We discussed prices over the phone for a white taos se. When we finally agreed on a lease price, I was sent pictures of a gray taos se. I called and was told the white one had sold after we had agreed on a More

by bmsikes54
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Chapman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Downs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Rodriguez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Lewisville Volkswagen responded

I sincerely apologize for the issues you encountered working with us. We strive to deliver a seamless and accommodating purchase experience, and it is disappointing that this was not better reflected in your time working with us. It is never our intention to mislead our guests, and I would appreciate the chance to speak with you directly to see what more I can do to help clear things up. If you are willing to discuss this further, please feel free to reach out. Best, Hussain Jafri - General Sales Manager - (469) 702-9895

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