Lewisville Volkswagen

We discussed prices over the phone for a white taos se. When we finally agreed on a lease price, I was sent pictures of a gray taos se. I called and was told the white one had sold after we had agreed on a When we finally agreed on a lease price, I was sent pictures of a gray taos se. I called and was told the white one had sold after we had agreed on a price for the white taos. When I got to the dealership, I was told that the numbers had been put in on the wrong vehicle and that the gray taos was higher in price and beyond my budget. Basically, I ended up paying a higher price for a black tiguan because I was so sick of hearing all the mistakes and was ready to get vehicle shopping over with. The manager knew I was upset but seemed to only care about getting my signature. I felt betrayed. I was either lied to or several mistakes were made on the dealership end. I will not go back here again and will probably tell others about my horrible experience. More

I had the best experience leasing my new Tiguan that I LOVE at Volkswagen of Lewisville. This was my first time leasing a car all by myself and everyone I dealt with was incredibly patient, helpful, and d LOVE at Volkswagen of Lewisville. This was my first time leasing a car all by myself and everyone I dealt with was incredibly patient, helpful, and displayed tremendous integrity. Mauricio Puig knew exactly what I was looking for and I was impressed with his knowledge, confidence, promptness, sincerity, and overall helpfulness. I didn’t feel rushed into making any decisions and all my options were clearly explained and laid out. I felt great after meeting with Chris Eagan, and he also helped my brother get the best deal on a new Tiguan. John Chapman reached out to me and got me the best possible deal on a 2022 Tiguan SE R-Line. The guys didn’t have to go out of their way to get me an amazing deal and they chose to anyway and for that I’m extremely grateful. I was impressed by how quick and smooth the whole process was and they had everything ready right when I arrived at the dealership to pick up my car. Kevin Hines helped me with the financing portion and was an absolute joy to talk with. Everyone far exceeded all my expectations and I look forward to leasing or purchasing again from the friendly staff at Lewisville Volkswagen in the future. More

Great customer and sales service. They were able to beat up all other dealers price. They were able to beat up all other dealers price. More

Everything went smooth and I was signed and out the door in a very short time! My salesman, Ivan Leon, was top notch and already knew or quickly found the answer to all of my questions. David Maloy went ab in a very short time! My salesman, Ivan Leon, was top notch and already knew or quickly found the answer to all of my questions. David Maloy went above and beyond to assure my comfort while in the dealership! Thank again, guys - Mike More

Amazing service on many visits! Consistency & real customer service here. I returned because of my previous experience; nothing short of amazing. Folks her care a lot and take pride Consistency & real customer service here. I returned because of my previous experience; nothing short of amazing. Folks her care a lot and take pride in their work; it shows! I grew up serving tables and then on the phone as an agent; now I'm a video & film professional so a different type of service industry. Suffice to say I can really appreciate high level customer service and they have it here in spades. They don't care how much money you have or spend, they want to help fix the car, sell the car, and make sure you're good with what you have. First Class people and care! More

Everyone is so nice and professional. They stayed in contact with me through out the day concerning my Volkswagon Atlas. I was very pleased with their service. They stayed in contact with me through out the day concerning my Volkswagon Atlas. I was very pleased with their service. More

Great customer service and an ok price my Atlas is been doing good so far and I’m glad I got it doing good so far and I’m glad I got it More

David made the process really easy. In and out in less than an hour. Thanks In and out in less than an hour. Thanks More

Worst buying experience. No after sale service, no follow up from my sales rep. My data was wrong entered / filled by the sales agent and had to go back after a week to re- s No after sale service, no follow up from my sales rep. My data was wrong entered / filled by the sales agent and had to go back after a week to re- sign the DMV docs. I requested my credit to be set up with VW Credit as I bought 2 VWs previously( at VW Hendrick’s) and already had an account… the sales guys was like “ oh yes, for sure” … 2 weeks after that found out the credit was set up with a bank…Had to take the car to service as the engine light went off and the infotainment system was failing, before a month and after just 1k miles... then I was given a 2 weeks appointment as they were too busy which is already a bad sign; and the day of the appointment nobody picks up the phone, they keep on hanging up the phone and transferring my call.... Worst service ever. Because they failed to fulfill what promised, a loan car for a 3 day service in a NEWcar, I cancelled the appointment after an hour on the phone and several calls. The service manager had a “couldn’t care less attitude “ the entire conversation… shameful. More

Fixed on time and first time. New management seems to be working well. Parts dept was a big help, thanks again. New management seems to be working well. Parts dept was a big help, thanks again. More