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Lewisville Volkswagen

Lewisville, TX

4.8
2,647 Reviews
Our organizational vision at Lewisville Volkswagen is to establish ourselves as the foremost provider of top-tier automobiles in the United States. We are committed to delivering exceptional products that surpass client expectations, offering unparalleled experiences, and providing superior service. We strive to create a positive work environment for our teams and foster sustainable organizational growth by emphasizing personal development, thoughtful leadership, and groundbreaking innovation. By upholding the values of excellence, integrity, and continuous improvement, we aim to set the industry standard for value, quality, and client satisfaction.
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893 S Stemmons Fwy

Lewisville, TX

75067

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Showing 2,647 reviews

September 21, 2022

Overall, the service was very good; I only wish I didn't have to wait for the return of my vehicle (four days); however, I also recognize that parts often need to be ordered and waited for, but all in all, More

by HARRINGTON0929
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Nowak
Sep 21, 2022 -

Lewisville Volkswagen responded

Your patience was greatly appreciated while we assisted with your automotive needs. Many thanks from the Lewisville Volkswagen team and we will give Tim and Shawn your kudos for all their help!

September 21, 2022

I always got an immediate response since I sent the first request from the website. In addition to this, all my questions were answered respectfully and patiently. All this attention received made feel that More

by dianapappe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Prudhomme, Maurico Puig
Sep 21, 2022 -

Lewisville Volkswagen responded

There is nothing we love more than a five-star review, so thank you for sharing your positive feedback with us! We are happy that the Lewisville Volkswagen team was communicative and respectful and left a great impression. Thank you so much for being a valued customer!

September 21, 2022

Good buying experience. Check out with Chris Brud'Homme, he knows to make you happy! More

by hoetson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Prudhomme
Sep 21, 2022 -

Lewisville Volkswagen responded

Thank you for your confidence in Chris and our team! We are delighted to have you as a Lewisville Volkswagen customer and we hope to welcome you back in the future. Enjoy the ride!

September 21, 2022

Everyone we spoke to at the dealership was very welcoming and helpful. Great customer service! More

by Khiana
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Downs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Clowers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2022 -

Lewisville Volkswagen responded

Khiana, we're so glad our team welcomed you with friendly assistance! Many safe and happy miles from all of us at Lewisville Volkswagen!

September 21, 2022

Very nice dealership! The people I worked with helped me find exactly what I wanted! Definitely recommend to anyone looking for a vehicle. More

by Destiny
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Downs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ivan Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2022 -

Lewisville Volkswagen responded

Destiny, thank you for reviewing us! We are thrilled to hear that you had a successful purchase experience working with the Lewisville Volkswagen team. Drive safely in your new vehicle, and we hope to see you back!

September 20, 2022

After a roller coaster day at another dealership, I left and met with Chris Prudhomme who got me in the exact car I wanted in less than an hour and a half. What a wonderful experience at Lewisville Volkswa More

by Bevvitta
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Prudhomme
Sep 20, 2022 -

Lewisville Volkswagen responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with Chris and the Lewisville Volkswagen team. Drive safely, and we hope to see you back again down the road!

September 20, 2022

The service I received was fine, unfortunately my car did not accept the reset code for the service. Due to the distance between my lodgings and the dealership it is not a quick fix to pop by and have them p More

by ROBHEADLEY67
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2022 -

Lewisville Volkswagen responded

I am sorry to hear that you are still having trouble with your vehicle. We strive to deliver seamless and efficient service, and it is disappointing to see that we missed the mark. I would appreciate the chance to speak with you directly to see what more I can do to help fix things. If you are willing to discuss this further, please feel free to reach out. Best, Brian Swarvar - Service Manager - (469) 702-9895

Sep 21, 2022 -

ROBHEADLEY67 responded

I don’t believe that you missed the mark Brian. It is an older vehicle and sometimes not everything works perfectly. If I had remembered that it doesn’t always reset with the manual code I could have let your tech know to reset it on the computer. Thanks Rob

Sep 21, 2022 -

Lewisville Volkswagen responded

I appreciate your understanding here. I appreciate you reaching out, and if there is anything further, I can help with, please don't hesitate to give me a call. Thank you, Brian Swarvar - Service Manager - (469) 702-9895

September 20, 2022

Thank you Mr. Tim Larsen for all your help, knowledge and professionalism in your line of business. More

by Fopagan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

Lewisville Volkswagen responded

Thank you for your great review of Tim and the team! Your business is important to us and we look forward to welcoming you back to Lewisville Volkswagen in the future. Drive safely!

September 20, 2022

Good dealership. Fifteen word minimum. Fifteen word minimum. Fifteen word minimum. Fifteen word minimum. Fifteen word minimum. Fifteen word minimum. More

by Robert Delahunt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

Lewisville Volkswagen responded

We really appreciate you taking the time to leave us this 5-star review, Robert! Thank you, and come by Lewisville Volkswagen anytime!

September 20, 2022

Service support was friendly, with a clear estimate on costs and timing. Recommended work above the original service was limited and didn't feel like an attempt to 'cash-in', with a helpful video explaini More

by WOLFF96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

Lewisville Volkswagen responded

We are delighted that our team delivered such communicative, efficient service! Thank you for choosing Lewisville Volkswagen and for trusting us to take great care of your vehicle. Drive safely until we see you again!

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