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Lewisville Volkswagen
Lewisville, TX
2,664 Reviews
Our organizational vision at Lewisville Volkswagen is to establish ourselves as the foremost provider of top-tier automobiles in the United States. We are committed to delivering exceptional products that surpass client expectations, offering unparalleled experiences, and providing superior service. We strive to create a positive work environment for our teams and foster sustainable organizational growth by emphasizing personal development, thoughtful leadership, and groundbreaking innovation. By upholding the values of excellence, integrity, and continuous improvement, we aim to set the industry standard for value, quality, and client satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 PM - 5:00 PM
Sunday Closed
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Showing 2,664 reviews
September 23, 2022
Ripped me off. paid for a full diagnostic of a car to know what all needed to be fixed to get all the lights to go away. Then wanted 2500$ for about 150$ of parts a paid for a full diagnostic of a car to know what all needed to be fixed to get all the lights to go away. Then wanted 2500$ for about 150$ of parts and 2 hours of labor (I am a mechanic just not for VW's), so I did it myself. Well their diagnostic wasnt right and didnt fix it, so I went back for a follow up and they wanted another diagnostic fee to look over the car again after they already looked it over and had a fix. Told the sales rep that and they said that it would be another 150$ to do another diagnostic of the car, seems sketch that they were just wanting money so I would throw parts at the car. Well I left after that and got it fixed elsewhere for alot less money. If you want to get scammed go here. Also this is how they treated me after getting 4 cars from here and having the service done on all but my last one. I havnt gone back since and tell everyone now to avoid. Also after this experience and giving a 1 star review they had tried to reach out and remedy the situation by giving me another diagnostic for free. Too late on that when it should have been free or atleast reduced from the get go. More
by LewisvilleVWSucks
Employees Worked With
September 22, 2022
I called and made an appointment, dropped it off on time and they were ready for it. Stayed in communication via text, sent me the suggested repairs and I accepted what I felt needed repairing and then was and they were ready for it. Stayed in communication via text, sent me the suggested repairs and I accepted what I felt needed repairing and then was sent the bill to pay via text. Once paid I walked up to the Service person Tim and signed a couple papers and got in my car and drove off. Very efficient, friendly and kind. Thanks More
by khuffstutler
Verified CustomerEmployees Worked With
September 22, 2022
Very courteous and Professional. Kept me up to date on status of car being serviced. Nice and clean waiting area. Kept me up to date on status of car being serviced. Nice and clean waiting area. More
by macdonald1144
Employees Worked With
September 22, 2022
Really good service, straight forward on the servicing needed and required, dealership I can trust! I personally work in Service in Van Hyundai in Carrollton, so I know honest work when I see it, keep up needed and required, dealership I can trust! I personally work in Service in Van Hyundai in Carrollton, so I know honest work when I see it, keep up the good work! More
by MEDRANOANA0430
September 22, 2022
I’ve been a Lewisville Volkswagen customer for many years. Staff is friendly and responsive! years. Staff is friendly and responsive! More
by JANGUINN
September 22, 2022
Very friendly and non-pressure dealership to do business with. Enjoyed working with Lee. We had ordered our 2022 ID.4 directly from Volkswagen and Lee was up-to-date and knowledgeable of the entire transa with. Enjoyed working with Lee. We had ordered our 2022 ID.4 directly from Volkswagen and Lee was up-to-date and knowledgeable of the entire transaction. More
by JONHARRIS47
September 21, 2022
I always got an immediate response since I sent the first request from the website. In addition to this, all my questions were answered respectfully and patiently. All this attention received made feel that request from the website. In addition to this, all my questions were answered respectfully and patiently. All this attention received made feel that they care about make bussiness with me. Treating me as a value customer, is the best experience I could ask on any type of business, and I got it from VW Lewisville. Thank you! More
by dianapappe
Employees Worked With
Chris Prudhomme, Maurico Puig
September 21, 2022
Overall, the service was very good; I only wish I didn't have to wait for the return of my vehicle (four days); however, I also recognize that parts often need to be ordered and waited for, but all in all, have to wait for the return of my vehicle (four days); however, I also recognize that parts often need to be ordered and waited for, but all in all, the service was very good. I had never met Tim Larson before after dealing with Shawn for some time, but Tim was very kind and informative regarding my issue and I appreciate the time he spent with me. More
by HARRINGTON0929
