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Lewisville Volkswagen
Lewisville, TX
2,631 Reviews
Our organizational vision at Lewisville Volkswagen is to establish ourselves as the foremost provider of top-tier automobiles in the United States. We are committed to delivering exceptional products that surpass client expectations, offering unparalleled experiences, and providing superior service. We strive to create a positive work environment for our teams and foster sustainable organizational growth by emphasizing personal development, thoughtful leadership, and groundbreaking innovation. By upholding the values of excellence, integrity, and continuous improvement, we aim to set the industry standard for value, quality, and client satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 PM - 5:00 PM
Sunday Closed
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Showing 2,631 reviews
May 20, 2022
I brought my car in for having a check engine light on. When they found out what was wrong with it, they said they fixed it. I was then told a laundry list of other things that needed to be addressed and I When they found out what was wrong with it, they said they fixed it. I was then told a laundry list of other things that needed to be addressed and I paid $1500 for all of those things (that were not related to the check engine light problem). After getting my car home, the check engine light came on again. These people want money, not to make sure your car is safe for you to drive. More
by dawn.richerson
Verified CustomerEmployees Worked With
May 20, 2022
Lee was extremely helpful as I looked at a bought a used dodge. Very easy sale. No high pressure with Lee or finance manager. dodge. Very easy sale. No high pressure with Lee or finance manager. More
by Lynasskr
May 19, 2022
Lee was great to work with along with finance rep! Friendly, upfront and honest. A nice experience. Friendly, upfront and honest. A nice experience. More
by rksingletary
May 19, 2022
Great experience! Thank you for bringing back DETAIL service :) I did have an issue with reaching the service department, at times. Thank you for bringing back DETAIL service :) I did have an issue with reaching the service department, at times. More
by NTMSLLC
May 18, 2022
Every single person I encounter there is awesome. Great personalities. Approachable. Had the Atlas detailed for the first time since buying the car in 2019. Pandemic + closed detail service center Great personalities. Approachable. Had the Atlas detailed for the first time since buying the car in 2019. Pandemic + closed detail service center = dirty car. Appointment was at 1030a. The car was taken back immediately. The shuttle service home was great. Grateful for that service. At 430pm I called to check the status of my car. Person that answered said he'd check and call back. Never called me back. I called back at 4:59p, and was told they were finishing up and it will be ready in 10 minutes. Car was sent out and I was on my way to the dealership at 5:24 pm. Luckily we use a babysitter and she was fine with keeping the kids longer. I finally got my car at 5:35. It was clean, smelled great. They did a great job on the inside cleaning up the two years of toddler cheerios from under the seats. Except they didn't get the sticky tree sap or whatever it was off the car. I can scrape it off with my nail, but I figured paying as much as we did, that they'd have a cleaner that loosened the stick stuff off cars. There's a lot on passenger side of the car. Very disappointed in that. We waited two years to get it washed because we wanted someone that was good at washing the Atlas over someone else. But to wait all day without any communication initiated on dealership part, and to have to rush to get my kids, and stress about that. AND I will still have to go out and get all the sap off.....I'm better off spending several hours cleaning it myself. Which is difficult for me to do. But I'll do it instead of using the service wash station at this dealership. Love my Atlas. Love the people I interacted with. Just disappointed in this experience. More
by anastasia
Employees Worked With
May 18, 2022
Tim has been the guy who has taken care of me several times over the last few years and I could not be happier. He has squeezed me in a few times at the last minute to solve some problem with the car or times over the last few years and I could not be happier. He has squeezed me in a few times at the last minute to solve some problem with the car or because I was heading out of town and needed a quick tune up. Tim is a big reason why I come back to Lewisville VW. Thank you!!! More
by crashincymbals
Employees Worked With
May 18, 2022
Three weeks prior, I spent over $2000. 00 in repairs for my car. It come back because the battery in my key fob needs to be replaced. Another $10.00. This dealership is not polished and 00 in repairs for my car. It come back because the battery in my key fob needs to be replaced. Another $10.00. This dealership is not polished and needs to put customer service at the forefront. The service department is not attentive to folks driving up. They all seem to be preoccupied with phone calls... More
by shewasik
Employees Worked With
Other Employees :
Andrew Calvert, Ryan Parli
May 18, 2022
Great service, communication and staff! My car was clean and ready on time, actually early! My car was clean and ready on time, actually early! More
by monkeyfun12
May 18, 2022
Great experience. Thanks! Easy car buying experience. Quick an not too painful. In and out. Thanks! Easy car buying experience. Quick an not too painful. In and out. More
by Jmb264
