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Lewisville Volkswagen

Lewisville, TX

4.8
2,650 Reviews
Our organizational vision at Lewisville Volkswagen is to establish ourselves as the foremost provider of top-tier automobiles in the United States. We are committed to delivering exceptional products that surpass client expectations, offering unparalleled experiences, and providing superior service. We strive to create a positive work environment for our teams and foster sustainable organizational growth by emphasizing personal development, thoughtful leadership, and groundbreaking innovation. By upholding the values of excellence, integrity, and continuous improvement, we aim to set the industry standard for value, quality, and client satisfaction.
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893 S Stemmons Fwy

Lewisville, TX

75067

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Showing 2,650 reviews

May 22, 2022

Worked with Melissa and she was the best! Loved getting a video of the diagnosis results. It made me feel like I could make educated decisions about my vehicle thanks to that. More

by EMMAW1482
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022 -

Lewisville Volkswagen responded

Thank you for recognizing Melissa and our service team on DealerRater. We appreciate you!

May 22, 2022

Been buying Volkswagens from this dealership since 2009! Service and sales are always great and make the whole car buying process easy!! More

by BJ.MINER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Villa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Clowers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Hines in Finance, Greg Clary, Chris Eagan, Hussain Jafri
May 23, 2022 -

Lewisville Volkswagen responded

BJ, thank you for your business since 2009! We appreciate you! Please let us know anytime that we may be of further service to you.

May 22, 2022

Great follow up! I needed a part ordered and Lewisville VW got it in the next day and was able to squeeze me in pretty quickly. Thank you! More

by crashincymbals
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your service experience with Tim and Melissa. Please let us know anytime that we may be of further service to you.

May 22, 2022

Pete was amazing and worked with me on price as well as the best car for me. More

by BUTCHERBUTLER123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Hodges
May 23, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your experience with Pete at Lewisville Volkswagen. We appreciate your business and recommendation. Make it a great week.

May 22, 2022

I've been searching for a GTI for months. Finally found one at Lewisville VW.. Lee Clowers was awesome through the whole process of buying my car. Already planning on my next purchase with Le More

by oncagado
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Clowers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Bryant
May 23, 2022 -

Lewisville Volkswagen responded

Congrats on your new GTI! Thank you for sharing your experience with Lee Clowers here on DealerRater. We appreciate your business and recommendation.

May 21, 2022

I like the docupad way of signing the documents. I like the vehicle color that I got. More

by Jvanga85
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022 -

Lewisville Volkswagen responded

Congrats on your new VW. Thank you for sharing your experience with us on DealerRater. We appreciate your business and recommendation.

May 21, 2022

I interacted with all service department reps on the phone and in person. Required service was explained, everything was done in a timely manner. I was kept in the loop and notified when my car ready. More

by ELLASEMANS29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Parli
May 21, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your five start eservice xperience with our team at Lewisville Volkswagen. We appreciate you. Make it a great weekend.

May 21, 2022

So happy to have a new Jetta for our college girl! Thank you Wallace and Bobby Beck! More

by vetmed2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wallace Gauthier
May 23, 2022 -

Lewisville Volkswagen responded

Congrats on your new Volkswagen Jetta and thank you for sharing your experience with Wallace on DealerRater. We appreciate you.

May 20, 2022

I brought my car in for having a check engine light on. When they found out what was wrong with it, they said they fixed it. I was then told a laundry list of other things that needed to be addressed and I More

by dawn.richerson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Larsen
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2022 -

Lewisville Volkswagen responded

Dawn, that is definitely not the case and our clients safety is our highest priority. I appreciate your feedback and at the same time want to take the time to apologize for your recent issue. I looked at the work order and I see where we replaced the N-80 valve due to the evaporation fault in the system showing in the check engine light under the warranty and you did your part for the maintenance that you paid for on the tires, alignment, flushes and ad pollen filter. So, you are correct, you did your part and the main item you came in for has come back on. There are over 300 plus items to make that check engine light come on and once we replaced the original fault, we should of drove the vehicle enough miles to ensure once the first item that showed for this repair, and that no other faults came back on, or any another issue once the system cleared. I apologize this happened for you and obviously we need to look at the vehicle and find out what faults came back and get this handled for you. Please let me know a timeline you would work for you to do that, and I will find a loan car to put you in while we have it. Again, I apologize for the inconvenience of having to bring it back. Thank you. Peter Smith Service Director Lewisville Volkswagen 893 S Stemmons Frwy Lewisville TX 75067 972.538.0714 psmith@boardwalkautogroup.com www.LewisvilleVW.com

May 20, 2022

Worked with Kaba the ID. 4 expert and has a great experience learning about the new electric Volkswagen. I told the team what I needed to make the deal happen and they met my More

by BATCHELORB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kastriot Kaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2022 -

Lewisville Volkswagen responded

Congratulations on your new ID.4 and thank you for recognizing Kastriot here on DealerRater. We appreciate you! Please let us know anytime that we may be of further service to you.

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