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Lewisville Volkswagen
Lewisville, TX
2,637 Reviews
Our organizational vision at Lewisville Volkswagen is to establish ourselves as the foremost provider of top-tier automobiles in the United States. We are committed to delivering exceptional products that surpass client expectations, offering unparalleled experiences, and providing superior service. We strive to create a positive work environment for our teams and foster sustainable organizational growth by emphasizing personal development, thoughtful leadership, and groundbreaking innovation. By upholding the values of excellence, integrity, and continuous improvement, we aim to set the industry standard for value, quality, and client satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 PM - 5:00 PM
Sunday Closed
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Showing 2,637 reviews
April 15, 2022
Ryan has to be the absolute best service writer ever! Honestly, I had about given upon the service department until I recently dealt with Ryan. Oh my gosh, a service writer that actually cares about Honestly, I had about given upon the service department until I recently dealt with Ryan. Oh my gosh, a service writer that actually cares about his customers. The level of service I received from Ryan was unprecedented! At a dealership where you rarely get anyone from service to answer the phone, much less return a voice mail. He should be teaching the others. More
by tiffergibson
Verified CustomerEmployees Worked With
New service writer, add Ryan to the list please
April 15, 2022
Quick courteous service as usual. Tiguan was inspected, serviced, cleaned and washed ahead of schedule. Thanks Tiguan was inspected, serviced, cleaned and washed ahead of schedule. Thanks More
by RERDMANN1
April 14, 2022
I first spoke to Miguel about a 2020 vehicle which come to find out was not on the lot. He then, in a non pushy way, offered me the 2022 Tiguan se since I told him I indeed was wanting black. I was choosin to find out was not on the lot. He then, in a non pushy way, offered me the 2022 Tiguan se since I told him I indeed was wanting black. I was choosing between this dealership and the Irving one. Miguel’s attitude was so respectful and nice that I chose to give this dealership a shot over the other one who sounded very condescending. Come to find out Miguel even came in on his day off to help me!! Everyone at the office was extremely cool and professional and made me feel like we have GENUINELY been friends for years in a non sneaky way. These guys are top notch and I would recommend them 10000 percent!! No gimmicks or tricks, just straight facts!! More
by Cstone851
Employees Worked With
Other Employees :
Miguel, Hussain Jafri, Andrew Calvert
April 14, 2022
I found them to be very helpful. My Jetta just needed a manufacturer recall taken care of which didn't cost me anything but I was still treated as a valued customer. My Jetta just needed a manufacturer recall taken care of which didn't cost me anything but I was still treated as a valued customer. More
by M07J13S81
Employees Worked With
April 13, 2022
I took my son's Jetta in for 30K service and Ryan's attention to detail was fantastic. Everything was done in the time estimated and everyone was extremely helpful and courteous. As I wandered throug attention to detail was fantastic. Everything was done in the time estimated and everyone was extremely helpful and courteous. As I wandered through the dealership, the Sales Manager (John Chapman) even greeted and remembered me from my 2 yr ago (great) sales experience. More
by nancy.atchison
April 13, 2022
Tim Larsen was quick to remedy the issue with my VW Jetta. Great Service as always... Jetta. Great Service as always... More
by ROBERT.LARSON
Employees Worked With
April 13, 2022
Great experience buying my daughter's first car! The entire team was professional, courteous and committed to helping us find the right deal! The entire team was professional, courteous and committed to helping us find the right deal! More
by sgeils01
April 13, 2022
Love the video communications from the mechanic detailing everything he is checking on my car and explaining every step of the service. It’s amazing! Clear recommendations with detailed quote and options to everything he is checking on my car and explaining every step of the service. It’s amazing! Clear recommendations with detailed quote and options to accept each item or decline. I have been a customer for 14 years thru 4 VWs and have always been happy with the service provided More
by PLANNERKAT
April 13, 2022
Very friendly service. Our salesman Lee was very nice and polite. Everyone was very nice. Our salesman Lee was very nice and polite. Everyone was very nice. More
by jmcconlogue
April 12, 2022
The service team is very nice and friendly, but the process for my car's one year check up seemed to be a bit unorganized. I made my appointment online and arrived on time. I was met by a service tea process for my car's one year check up seemed to be a bit unorganized. I made my appointment online and arrived on time. I was met by a service team member who was very friendly. I told him I would be waiting on site. I received a text message that I was checked in but after that time got no updates for three hours. I used the encouraged text feature to get a status update, but never got a response. The technician explained that it really isn't a text but rather sends an email and isn't filtered out amongst all the other emails they get so it isn't the best way to communicate. I went back and finally asked for an updated and was told that my car was just waiting for a wash and it would be ready. The technician explained that due to my car being electric the process can take quite a while. I understand that, but would have appreciated that being explained to me at the beginning. The other two issues I had were that I was told in my text I would received a video clip from the employee working on my car showing what they checked out. That never came. The other issue is the invoice for work doing didn't really tell me what was accomplished or what was checked. It even indicated they did an oil change, but the car is electric and has no oil. It indicate they did a tire rotation but the tires are different sizes and cannot be rotated. Again, the invoice indicated I would get multipoint inspection with video, but that never happened. I get that electric cars are a new thing for the folks at VW and there will be a learning curve. I will continue to use this dealership, but just had some disappointment in they way my visit was handled. They also explained that their company had recently purchased the dealership and there is a bit of a learning curve and they were also understaffed. Hopefully as we emerge from the pandemic and they get more familiar with electric cars, this won't be a problem going forward. More
by ronno1976
Employees Worked With
Ryan Parli (name listed on my invoice)
