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Lewisville Volkswagen

Lewisville, TX

4.8
2,643 Reviews
Our organizational vision at Lewisville Volkswagen is to establish ourselves as the foremost provider of top-tier automobiles in the United States. We are committed to delivering exceptional products that surpass client expectations, offering unparalleled experiences, and providing superior service. We strive to create a positive work environment for our teams and foster sustainable organizational growth by emphasizing personal development, thoughtful leadership, and groundbreaking innovation. By upholding the values of excellence, integrity, and continuous improvement, we aim to set the industry standard for value, quality, and client satisfaction.
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893 S Stemmons Fwy

Lewisville, TX

75067

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Showing 2,643 reviews

March 08, 2022

I really enjoyed the time I spent here, I was not expecting to have fun while waiting on my car to get serviced but these guys are just happy and very approachable, matter of fact, maybe I should ask More

by DELSKI4401
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2022 -

Lewisville Volkswagen responded

Thank you for recognizing our team members here on DealerRater. We appreciate you! Please let us know anytime that we may be of further service to you.

March 07, 2022

These guys were great, they did an awesome job staying in touch with me and letting me know what was going on with my car. They called me with any problems, and had it all handled with no time! More

by KATYNPALMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 07, 2022 -

Lewisville Volkswagen responded

Katyn, thank you for sharing your service experience with us on DealerRater. We appreciate you!

March 07, 2022

Took too long to repair car once they knew I was purchasing it. Hard to get someone on phone or look for the information I requested More

by Jtaubenf
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Riccitelli
Mar 07, 2022 -

Lewisville Volkswagen responded

You have our apology that getting the body work on the fender took a week to complete. You purchased this Beetle a week ago on Saturday, and unfortunately the body shop's capacity has been limited by staffing issues, that have been impacting many industries right now. Please let us know anytime that we may be of further service to you.

March 07, 2022

Very helpful and patient with me. Never felt like I was being taken advantage of and look forward to doing business in the future. Will recommend. More

by DC2077
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Clowers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Riccitelli
Mar 07, 2022 -

Lewisville Volkswagen responded

Congrats on your new VW and thank you for your business. We appreciate you! Please let us know anytime that we may be of further service to you.

March 06, 2022

Car buying process was super easy! I called and was able to get the car I wanted same day and they were nice enough to stay late and accommodate me! More

by sophiekeith21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Riccitelli, Jeffrey Ramsbottom
Mar 07, 2022 -

Lewisville Volkswagen responded

Sophie, congrats on the new VW! Thank you for recognizing Jeffrey, Chris, and David. We appreciate your business and recommendation. Make it a great week and enjoy your new Volkswagen... we know that you will!

March 06, 2022

Excellent person, helps with every detail and follows up with questions on how the car is doing More

by vikram
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Downs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your experience with Joe Downs at Lewisville Volkswagen. We appreciate you! Please let us know anytime that we may be of further service to you. Enjoy your new VW!

March 05, 2022

Chris was an excellent person to work with in finding just the right car at just the right price. More

by BEBRIGHT365
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Eagan
Mar 07, 2022 -

Lewisville Volkswagen responded

Congrats on your new Volkswagen! Thank you for recognizing Chris on DealerRater. We appreciate your business and recommendation.

March 05, 2022

Great dealership with wonderful sales staff and fantastic service department. Been a loyal customer for 20 years and it’s because of the great care they give me. More

by Rachel K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Lewisville Volkswagen responded

Rachel, thank you for your loyalty over the past 20 years. We sincerely appreciate your business and recommendation. Please let Tim, Melissa, and the rest of the team know when we can be of further service to you.

March 05, 2022

Great experience on buying my new Tiguan. Everyone was friendly. My salesperson, Wallace, was extremely helpful, knowledgeable and listened to what I was looking for. I highly recommend Le More

by carrye johnstone
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wallace Gauthier, Chris Riccitelli
Mar 07, 2022 -

Lewisville Volkswagen responded

Carrye, congratulations on your new Tiguan. We appreciate your business and recommendation. Thank you! Please let Wallace and Chris know anytime that we may be of further service to you.

March 05, 2022

Brought in for diagnostic. Missed a GIANT leak. Was told it would be covered, it wasn’t. Too much back and forth, refused to pay for warranty repairs. Had to go to another deal More

by Pekuliar
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Guillermo Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2022 -

Lewisville Volkswagen responded

You have my sincere apology for the inconvenience and frustration that you experienced. Please let us know anytime that I may be of further service to you. Thank you. Peter Smith Service Director Lewisville Volkswagen 893 S Stemmons Frwy Lewisville TX 75067 972.538.0714 psmith@boardwalkautogroup.com www.LewisvilleVW.com

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