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Lewisville Volkswagen

Lewisville, TX

Overview
Employees
Reviews
Vehicles
4.8
2,648 Reviews
Our organizational vision at Lewisville Volkswagen is to establish ourselves as the foremost provider of top-tier automobiles in the United States. We are committed to delivering exceptional products that surpass client expectations, offering unparalleled experiences, and providing superior service. We strive to create a positive work environment for our teams and foster sustainable organizational growth by emphasizing personal development, thoughtful leadership, and groundbreaking innovation. By upholding the values of excellence, integrity, and continuous improvement, we aim to set the industry standard for value, quality, and client satisfaction.
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893 S Stemmons Fwy

Lewisville, TX

75067

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Showing 2,648 reviews

August 02, 2023

I trust Tim totally to guide me in repairs. He is always helpful and professional. My service technician was very thorough. I love m’y car and want it to last as long as possible! More

by cyndidermody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 03, 2023 -

Lewisville Volkswagen responded

We're thrilled Tim and the Lewisville Volkswagen team have earned your trust! Thank you for sharing such positive feedback. Safe travels!

August 02, 2023

I’ve already done a review for Lewisville VW. As as as as as as More

by ericjbuttner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 03, 2023 -

Lewisville Volkswagen responded

We really appreciate you taking the time to leave Lewisville Volkswagen this awesome review, thank you!

August 01, 2023

I had a super good experience. Service was outstanding and no surprises. Good value all around. More

by b1-x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 02, 2023 -

Lewisville Volkswagen responded

We are happy to hear from you! Thank you for trusting Lewisville Volkswagen with your business, we hope to have the opportunity to work with you again down the road. Drive safely!

August 01, 2023

GREAT INTERACTION. SALES DEPT CALLED EARLY WHEN CAR WAS AVAILABLE.EASY TO DEAL WITH.WOULD RECOMMEND HIGHLY More

by Gafdoc
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Downs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Prudhomme
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Aug 02, 2023 -

Lewisville Volkswagen responded

We're delighted to know that you had a great experience with our sales department at Lewisville Volkswagen. Thanks for the recommendation and we look forward to serving you again in the future!

August 01, 2023

Ridiculous from all aspects! Waited 2.5 hours for a key to be coded. Incomplete part ordered. Checked my engine out - not requested. Never have seen so many employees doing s More

by JANC2808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Larsen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 02, 2023 -

Lewisville Volkswagen responded

We're sorry to read about your experience. It's clear we missed the mark during your visit and for that, we apologize. We strive for efficiency in our services and it seems like this was not reflected in your case. Your feedback is valuable as it helps us improve our service delivery process moving forward. If you'd be willing to discuss further, please reach out at any time. Thank you, Brian Swarvar - Service Manager - (469) 702-9895

August 01, 2023

Chaotic. Poor communication but got the job done. No car wash at the end of the service after I was told it was being cleaned. Small thing? Maybe. But for More

by LSC.EXW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 02, 2023 -

Lewisville Volkswagen responded

We appreciate your feedback and apologize for any miscommunication or inconvenience you experienced during your service visit. We strive to provide excellent customer care, including attention to details like car washes after servicing. It's great that Melissa was able to assist you well, but we're sorry if other aspects fell short of expectations. If there are further issues or concerns you'd like addressed, please feel free to reach out directly at any time - Thank you, Brian Swarvar - Service Manager - (469) 702-9895

August 01, 2023

The service quality was excellent. The expert attendant, Charle, was friendly, courteous, knowledgeable, and professional. More

by LOZA.CARLOS.A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles White
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Aug 02, 2023 -

Lewisville Volkswagen responded

We're delighted to know that you had an excellent service experience with us at Lewisville Volkswagen. Your kind words about our team are greatly appreciated! Safe travels ahead!

July 31, 2023

GreaT people when you buying your next VW. The new showrooms are really cool and are inviting. More

by Scotti Mac
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kastriot Kaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jibril Holman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Eagan
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Aug 01, 2023 -

Lewisville Volkswagen responded

We're happy to hear that you enjoyed working with our team during this process. If there's anything we could do to improve, or if you have any further feedback, please consider contacting me directly when time permits. Thank you, Hussain Jafri - General Sales Manager - (469) 702-9895

July 31, 2023

I absolutely love my new car! ! Everyone at Lewisville VW was honest and so helpful. More

by Oxley.april
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Zebrowsky
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Jul 31, 2023 -

Lewisville Volkswagen responded

Thank you for the review! We appreciate your support of Lewisville Volkswagen!

July 31, 2023

Had a bad experience with one of the sales person. He was very rude and was very unpleasant to talk to. He was a very young chap. More

by Ramesh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Report | Print
Jul 31, 2023 -

Lewisville Volkswagen responded

Ramesh, I am sorry to hear about your poor experience. We strive to demonstrate our commitment to customer service every day, and I am disappointed to see we've fallen short of our high standards. I am sorry that you have had such a difficult time with one of our team members, and I would like the chance to make this right. If you are willing, would you please reach out to me directly so that we can discuss the matter further and work toward a resolution? Thank you, Hussain Jafri - General Sales Manager - (469) 702-9895

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