Lexus Of Sarasota

Brittany was very helpful and responsive. Trade price they gave me for my vehicle was very reasonable. All in all one of the better car buying experiences have had. Trade price they gave me for my vehicle was very reasonable. All in all one of the better car buying experiences have had. More

Professional. Patient. Good communication Easy to work with. He wasn’t pushy and gave me great options Until we found the perfect car Patient. Good communication Easy to work with. He wasn’t pushy and gave me great options Until we found the perfect car More

Sales process was smooth and efficient. Found a car that fit my needs. Sales rep was patient and not pushy. Found a car that fit my needs. Sales rep was patient and not pushy. More

Excelllent service. This is the second time working with Devyn and I highly recommend him. This is the second time working with Devyn and I highly recommend him. More

Devyn was friendly and responsible. The training on the new vehicle on the date of purchase was excellent. However, I have called back twice and left messages with questions about doc The training on the new vehicle on the date of purchase was excellent. However, I have called back twice and left messages with questions about documents signed with no call back. More

Amazing like i would buy more cars i love this highlander it is amazing! Thank you highlander it is amazing! Thank you More

Austin found me the car I was looking for and has followed up after my purchase to see if I had any questions. followed up after my purchase to see if I had any questions. More

I was very impressed with Django and his knowledge of the vehicle. I am a little disappointed with the way the maintenance package cost was glossed over. I probably would not have purchased the whole packa vehicle. I am a little disappointed with the way the maintenance package cost was glossed over. I probably would not have purchased the whole package if I had known their individual costs. More

Having purchased dozens of vehicles in my life, including multiple vehicles in Florida as a Michigan resident, this was hands down the most difficult transaction due to mixed messages, poor communication, an multiple vehicles in Florida as a Michigan resident, this was hands down the most difficult transaction due to mixed messages, poor communication, and the inability and/or unwillingness of the dealership to do what it said it would do. Specifically, after telling me that they would not lose my business over the "Advantage" fee, they later indicated that they could not remove the fee. After telling me that they would deliver the vehicle, they claimed that they "legally" couldn't do so. Of course, there is no law prohibiting doing so. They subsequently indicated that they would pick me up and take me to the dealership to close the transaction and deliver the vehicle. They later were unable to do that either. Despite having never asked me how I would be paying for the vehicle, they refused to close the transaction if I was financing through a third-party lender and not through them. They refused to accept a cashier's check if the funds were from a third-party lender or if it required them to place a lien on the title for the benefit of that lender. After I then told them that I would pay via cashier's check or by wire transfer with no lender, I was told "You paying cash has really thrown us for a loop." Imagine that, when paying with certified funds becomes a problem because the dealer is upset they will lose out on the revenue stream from financing. All told, this was an incredibly frustrating transaction. As the current owner of a Lexus and having owned several in the past, this was not the experience I have come to expect from Lexus dealerships. Lexus of Sarasota fell well short of expectations. Based on this interaction, I cannot recommend them to others. I'm confident that Lexus of Sarasota will respond to this review by saying that this was a difficult transaction because I was an out of state buyer. I have purchased enough vehicles in Florida as a Michigan resident to know that there was nothing unique about my cash transaction. Hopefully, if the dealership responds they'll simply apologize by saying that they fell well short of expectations and that they wi review their processes in order to improve in the future. More

We have purchased several cars from this dealership over the past 20 years and continually feel supported by the staff of each and every department. the past 20 years and continually feel supported by the staff of each and every department. More