Lexus Of Sarasota

This was my first experience buying a Lexus and it was outstanding! David was knowledgeable and not pushy. He was very helpful and supportive throughout the process, listening to my concerns and helping m outstanding! David was knowledgeable and not pushy. He was very helpful and supportive throughout the process, listening to my concerns and helping make things happen. They met my asking price for the car I traded in based off the KBB value. Best car buying experience I've ever had! More

Erin Fellows was wonderful to work with. She never pressured me into buying and made the process very easy. She never pressured me into buying and made the process very easy. More

This is my fourth Lexus and third from Lexus of Sarasota. The dealership team is absolutely wonderful to work with. The dealership team is absolutely wonderful to work with. More

Eric Fellows was outstanding to work with. Smart, professional, and knowledgeable. Always quick to respond to my questions. Smart, professional, and knowledgeable. Always quick to respond to my questions. More

I made an appt with Django the day before to look at a specific vehicle. When we arrived the Tesla was found to nearly out of battery, had a low tire which I have now found is a pinhole leak (which obviou specific vehicle. When we arrived the Tesla was found to nearly out of battery, had a low tire which I have now found is a pinhole leak (which obviously wasn’t fixed) and Django wasn’t working, even though he personally confirmed the appt with me the day prior, and had also not made a plan for anyone else to meet with us. We ended up dealing with Jon Taylor. As we proceeded we decided to purchase the Tesla, thinking They would repair the tire and charge the battery. We sign paperwork, prepare to leave, only to find that they didn’t detail the car because “we didn’t want to use the little battery you have left” and they claimed there was no leak on the tire (which was a lie). We also had absolutely no help switching the Tesla over to our ownership in the app, since it was still assigned to the old owner, which meant we couldn’t go to a Tesla Supercharger. We live over 100 miles away and 8% battery was going to get us there. Tesla said they normally take 3-5 DAYS to switch a previously owned vehicle over to the new owner, which normally wouldn’t be an issue. It was only an issue because your dealership failed to prepare the vehicle we had made an appt to come purchase over 24 hours in advance. The salesman, sales manager, and financing dept all said they wish they could help and it’s unfortunate Tesla was causing such an issue. Not one of them offered to help us in any way in the event tesla was unable to get us on the road that day. Luckily for us, Tesla has an amazing customer service team that was able to help due to us being stranded at your dealership. A deal that should have taken a couple hours took over 5 hours due to the issue of the battery not being charged. And now I’m having to replace a tire, even though I had your service Dept look at the tire and they assured me there was no leak and that it just hadn’t been properly re inflated after the wheel had been reconditioned. Extremely disappointed with our experience here. More

The dealership is very loyal to repeat customers which is not always the case with car dealerships. not always the case with car dealerships. More

Great attention to detail and customer service. Jonathon was quick to help with any problems I had. Jonathon was quick to help with any problems I had. More

I deal with with Tom Mc and I have been treated very well both times I have gotten a car from him . Sales mgr was very nice and finance was smooth and easy to work with well both times I have gotten a car from him . Sales mgr was very nice and finance was smooth and easy to work with More