Lexus Of Sarasota

Carlos was attentive to our preferences He was patient and informative He tactfully offered an alternative to first choice to meet our financial objective and informative He tactfully offered an alternative to first choice to meet our financial objective More

Professional, friendly service from the test drive to purchase and beyond. An easy low stress experience. I highly recommend this dealership. purchase and beyond. An easy low stress experience. I highly recommend this dealership. More

Probably the smoothest car buying experience I've ever had. At 62 years old, I've had several. had. At 62 years old, I've had several. More

I had an amazing experience working with David at Lexus Of Sarasota. From the very beginning, he was friendly, professional, and incredibly helpful. He made the entire process smooth and completely stress- Of Sarasota. From the very beginning, he was friendly, professional, and incredibly helpful. He made the entire process smooth and completely stress-free, and I never once felt pressured. David took the time to answer all of my questions and really made sure I felt comfortable every step of the way. It’s clear he truly cares about his customers and wants them to leave happy. I absolutely love my car and couldn’t be more thankful for such a positive experience. More

The staff of the dealership and the service department demonstrate excellent customer orientation, strive their work to comply with the highest standards. demonstrate excellent customer orientation, strive their work to comply with the highest standards. More

Carlos was great, really was responsive and helpful throughout the process. The only issue was the follow-up on the finance side. Apparently, someone hurt their back and our deal fell through the cra throughout the process. The only issue was the follow-up on the finance side. Apparently, someone hurt their back and our deal fell through the cracks. I ended up escalating a few times through the GM (EA) and she got things rolling for us again. Overall a very good experience. More

It was an excellent experience start to finish. Tim is the best to work with. I've leased 12 cars through him Tim is the best to work with. I've leased 12 cars through him More

Really nice people, all six of the different people I had to deal with. The low rating is based on multiple failures on execution. Original contact, failure to respond, in writing. Ordered vehicle was goo to deal with. The low rating is based on multiple failures on execution. Original contact, failure to respond, in writing. Ordered vehicle was good until out the door price was established. Again all in writing. Sales documentation, filled out all the requested documents , go to Mexico and the sale could not go through because you never provided the notary, you required, not in writing. All equipment was requested in writing, was not provided, took days to get it done. Price increased. When I was told the car was ready for pickup, went to dealership; car was not ready did not even had a license plate. The license plate was lost and the information I was given needed to be changed. Had to change my information with my security and will not have access for three days, weekend office closed. This was not the Lexus experience I have come to expect, we have multiple Lexus’s. More

Even though you were in the middle of remodel you done everything you could to take care of your customers. everything you could to take care of your customers. More

Carl was direct and honest regarding the car & condition and very knowledgeable of the car and it's competitors and very knowledgeable of the car and it's competitors More