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Lexus Stevens Creek

San Jose, CA

Overview
Employees
Reviews
4.9
1,318 Reviews
Do you like the usual car dealership experience? Neither do we. We're the largest luxury car dealership in Northern California because we do things differently. Yes we have the largest inventory, and yes we offer great values, but what we really do is try to be special. Search our inventory online and research about the wonder that is Lexus, then see us for a spirited test drive. If you like owning the #1 luxury vehicle in America that has earned the highest JD Power quality ratings for years, then you'll also like that we support our Guests with the most Lexus Loaner Vehicles in Northern California. Enjoy what you drive!
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3333 Stevens Creek Blvd

San Jose, CA

95117

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Showing 1,318 reviews

September 23, 2024

Monica took very good care of my service issues after some miscommunication. Great service! They care for customer satisfaction. More

by ashutosh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monika Slezak
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2024 -

Lexus Stevens Creek responded

Thank you for your kind words! We’re thrilled to hear that Monika provided excellent service and resolved your issues. We're honored to serve you - Team LSC

September 20, 2024

Great to Gary Luu , very nice and helpful to explaining on buying a new car of Steven Creek Lexus! More

by lysamel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Luu
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2024 -

Lexus Stevens Creek responded

From all of us @ Lexus of Stevens Creek - Congratulations on your recent purchase and please enjoy what you drive

September 17, 2024

Always great service from start to finish. Easy process from the arrival, rental car, check out to paying the invoice at the end. More

by Rose M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaimie Armas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2024 -

Lexus Stevens Creek responded

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience from start to finish. It’s wonderful to know that the process, from arrival to check-out, was smooth and efficient for you. Your positive feedback means a lot to us and motivates us to continue delivering top-notch service. Hurry back - LSC

Sep 17, 2024 -

Rose M responded

Forgot to mention the best part…. My tire rotations are free since I purchased my tires there over the summer..

September 16, 2024

Rudy Sun is very professional and communicative. Will keep in touch with LEXUS with his excellent service More

by eemj10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rudy Sun
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

Lexus Stevens Creek responded

Congratulations on your recent purchase! We’re thrilled to hear that Rudy Sun provided you with such professional and communicative service. It’s wonderful to know that his dedication has made a positive impact on your experience. Rest assured, we will continue to uphold the high standards Rudy exemplified. Team Lexus of Stevens Creek

September 16, 2024

Very friendly, efficient and thorough service department. There are loaner cars that really help for minimal disruption in your life. Check the gas gage before leaving the facility! More

by rosemary.c.adamson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramsin Pourgevargis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

Lexus Stevens Creek responded

Thank you for your feedback! We’re glad to hear that you found our service department to be friendly, efficient, and thorough. It’s great to know that our loaner cars helped minimize any disruption to your schedule. We appreciate the tip about checking the gas gauge and will ensure it’s something we keep an eye on. If you have any further suggestions or need additional assistance, please don’t hesitate to reach out. Lexus of Stevens Creek Svc Center

September 15, 2024

High quality and fast service received. Service manager was friendly and helpful. Will come again. More

by rlui99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samson Du
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

Lexus Stevens Creek responded

Thank you for your feedback! We’re pleased to hear that you received high-quality and fast service from our team. It’s great to know that Tommy was friendly and helpful as you only deserve the best service in town. Hurry back - Team LSC

September 15, 2024

Reliable, dependable, professional and excellent service with a smile. Service adviser Angel explained things clearly and delivered the service as promised on time and explained the maintenance work done an More

by sfhsu1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Dynes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

Lexus Stevens Creek responded

Thank you for your wonderful feedback! We’re delighted to hear that Angel provided you with reliable, dependable, and professional service, all with a smile. It’s great to know that she communicated clearly about the maintenance work and future recommendations. We’re proud to have her as a valuable member of our Lexus of Stevens Creek. Your kind words and detailed review are greatly appreciated. If you have any further needs or questions, please don’t hesitate to reach out. Thank you for choosing us!

September 15, 2024

Great service easy and very convenient. All staffs take good care of it. I’m very happy with the service. More

by nickky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Luong
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

Lexus Stevens Creek responded

Thank you for the shout out on DealerRater and please hurry back - Team Lexus of Stevens Creek

September 14, 2024

The people at the Lexus are nothing but very anxious to help you knowledgeable and quick check in and check out was so easy and my vehicle was taken care of. I would always consider going to the Lexus serv More

by OhDonnaG333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kunal Pabla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

Lexus Stevens Creek responded

Thank you for your feedback! We’re pleased to hear that our Lexus service team was able to assist you effectively and that you found the check-in and check-out process to be smooth and efficient. It’s great to know that you felt well taken care of and that our team's knowledge and promptness made a positive impression. We look forward to continuing to provide you with excellent service and appreciate your consideration of our service department for your future needs. Team LSC

September 01, 2024

Steven Zhang was extremely helpful, providing excellent customer service and demonstrating strong sales performance. When he found a nail in the tire of the car we wanted, he immediately offered to deliver More

by Jungok Becker
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Zhang
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Sep 05, 2024 -

Lexus Stevens Creek responded

It's fantastic to know that Steven’s dedication and exceptional customer service made such a difference. His proactive approach, from addressing the issue with the tire to keeping you informed every step of the way, truly exemplifies the level of service we aim to provide. We greatly appreciate your recommendation and are delighted that Steven was able to deliver such a high standard of care. If you need anything else or have further questions, please don’t hesitate to reach out. Lexus of Stevens Creek

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