Lexus of Chattanooga

BEST LEXUS EXPERIENCE This was my 4th Lexus RX350. From start to finish, this was the BEST LEXUS EXPERIENCE! Jim Taylor made sure I was serviced with the BEST terms and m This was my 4th Lexus RX350. From start to finish, this was the BEST LEXUS EXPERIENCE! Jim Taylor made sure I was serviced with the BEST terms and made me feel like family. Tara paid attention to detail. Vimal jumped in to assist me after the sale when I had questions. What a team delivery with Jim, Tara and Vimal!!! LOVED MY LEXUS EXPERIENCE!! HIGHLY RECOMMEND LEXUS OF CHATTANOOGA! LEXUS OF CHATTANOOGA is the definition of INTEGRITY AND SERVICE!! More

I searched for my new car 1.5years, Fred made it a reality I looked for the perfect NX 200t for a year and a half, Fred made it possible. We worked out the numbers and trade offer before we ever came to TN fro I looked for the perfect NX 200t for a year and a half, Fred made it possible. We worked out the numbers and trade offer before we ever came to TN from ATL. He’s the best. Honest and thorough, understanding and patient. I was thoroughly impressed and happy we decided to go to Chattanooga to purchase our car! More

Everything This dealership by far has the best service and sales person.Fred Fortson went above and beyond.I told Fred what I had been looking for for two weeks. This dealership by far has the best service and sales person.Fred Fortson went above and beyond.I told Fred what I had been looking for for two weeks. I had looked at the BMW,Mercedes,Cadillac All were nice vehicles but in each one I would have had to give up one or more amenities.None had all unless I paid more than $60,000+.Fred listen to me and I got it all,Price unbelievable.I did not give up any bells and whistles. I left there a happy girl. Thanks Fred Fortson ! More

07 GX470 Service I purchased a 07 GX470 as the 2 nd owner with 109000 miles on it. I purchased due to the body style and not being a daily drive more so as a toy. Ne I purchased a 07 GX470 as the 2 nd owner with 109000 miles on it. I purchased due to the body style and not being a daily drive more so as a toy. Needed some minor repairs. GX had always been serviced at a Lexus Dealer and I wanted to continue. Cory with Lexus of Chattanooga did not hesitate to help me out on two different trips for normal maintenance. Even though it was used and did not come from them, I was welcomed. Great job. Bruce Longmire More

Reginald Elder He went above and beyond for me during my purchase! He was very patient and explained everything clearly while answering all my questions. A true prof He went above and beyond for me during my purchase! He was very patient and explained everything clearly while answering all my questions. A true professional. I highly recommend him! More

Best experience with a car dealer After dealing with multiple car dealers over the past 20+ years, I was very cautious about another salesperson trying to just make a commission and te After dealing with multiple car dealers over the past 20+ years, I was very cautious about another salesperson trying to just make a commission and telling you "whatever it takes" to close the deal. Boy, was I wrong about these two. Josh Wilcox was my first contact with Capital Lexus. He was very knowledgeable about their vehicles, and did not constantly "bug" me by continuously calling. I told him up front what I was looking for, and he would send a reminder text maybe one a week just to touch base and see if he could help. After almost 3 months, we were finally ready to purchase. Josh introduced us to Ralph Paty, and I feel like I have found a friend. Ralph was very upfront on everything, and we felt very comfortable with the entire process. I look forward to working with Ralph and Josh in the future, and would recommend these two to anyone looking for a quality vehicle. More

Fred is the best of any dealers I’ve ever dealt with! Fred’s expertise knowledge of the vehicle was top notch. He took his time to explain the details on my car and was very courteous to my husband and m Fred’s expertise knowledge of the vehicle was top notch. He took his time to explain the details on my car and was very courteous to my husband and me, not rushing our decision to make a purchase. We described the color of both exterior and interior of what we were looking for, as well as definite options we wanted. He pointed us to the exact car of our desires. I give Fred a 5 Star indeed! More

Outstanding Customer Experience I visited Lexus of Chattanooga to service my GX 460 as I commute weekly from Franklin, TN. The service and experience I received was second to none. I visited Lexus of Chattanooga to service my GX 460 as I commute weekly from Franklin, TN. The service and experience I received was second to none. Jeffery was assigned to support my service needs and did a fine job. While waiting on my vehicle, I checked out the new Lexus line up. About that time, I met Larry Holder, as he answered all my questions related to the vehicle of interest. I advised Larry I was looking for a used LX 570 in mint condition. Within a short time, Larry contacted me regarding a recent trade allowing another reason to visit Lexus once again. Larry Holder is a special gentlemen, his character and dedication to ensuring an overall great experience is in the forefront of every conversation. When Larry was unable, Ralph Paty was there to provide and support the Lexus mission. The experience I received as a customer and purchaser has ensured my loyalty for decades to come. Shawn M. Pitre More

Easy and honest! Fred Fortson was a knowledgeable straight shooting salesman who went way beyond our expectations in helping us secure the best price and best SUV for Fred Fortson was a knowledgeable straight shooting salesman who went way beyond our expectations in helping us secure the best price and best SUV for our family! More

All you could expect from a car deal While we were not actively looking to trade, a research trip was made when we saw a car on the lot. Told the saleman(Ralph Paty) we were just looking. While we were not actively looking to trade, a research trip was made when we saw a car on the lot. Told the saleman(Ralph Paty) we were just looking. He honored our goal with no high pressure but lots of good information. Told him we had a part time convertible we would probably sale before trading. He was interested for the dealership. Told him I had offered 1st refusal to a friend, again he respected my position. After a couple of weeks my friend chose not to buy. Called Ralph, he set me up with the Used car manager, they cut me a check that day. Amazed, forthright dealings, no B.S. Month later Ralph called me with info regarding a trade they were making that fit my parameters (great follow up), I went to look. Exactly what we were looking for. Up front dealing, clear communication, no deviation from any original statements. Deal completed, most pleasurable experience. Thanks Ralph! More