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Lexus of Chattanooga

Chattanooga, TN

4.9
1,390 Reviews
At Lexus of Chattanooga, it's our mission to bring all of the drivers of Chattanooga, TN and surrounding locations an extensive line of the finest new and used Lexus cars, quality customer service, and more. From your service and maintenance needs to your Financial needs, Lexus of Chattanooga is there with you every step of the way. Come see us today at Lexus of Chattanooga for an unforgettable experience.
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2135 Chapman Rd

Chattanooga, TN

37421

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Showing 192 service reviews

June 14, 2026

Customer service rep Lexie was outstanding, a great service job. I will ask for her next svc appnt. Thank you Lexie. More

by Kenfwilds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lexie/service
June 11, 2026

Ryan Kennedy was an absolute lifesaver during our trip from Naperville to Orlando. When our vehicle’s exhaust system unexpectedly broke down, we were worried that our journey might come to an end. Ryan to More

by Accord19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2026

They are always very courteous and thorough when servicing my vehicle. I appreciate their personalized care and attention to detail. More

by jvscs
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
John Cate
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2026

Excellent dealership experience, friendly staff, quick service, fair pricing, and overall very professional environment. Highly recommend! More

by Courtneykrajesky
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Alex Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2026

Customer service was EXCELLENT! Loved how knowledgeable, helpful, & friendly Alex was. Technicians that worked on my car did an AWESOME job! Car ride is smoother and more efficient. More

by AT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2026

This is my go to dealership for repairs. I drove from Boston to Lexus of Chattanooga and had my rear suspension replaced. I trust them more than any dealership around Boston. Now I don’t h More

by emendes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2026 -

Lexus of Chattanooga responded

Thank you for sharing your experience! We are truly honored by the confidence you've placed in Lexus of Chattanooga. Knowing that you chose to have your vehicle serviced with us after driving from Boston is an incredible compliment to our team. We're delighted to hear that Ryan and our technicians were able to resolve the issue with your rear suspension and get your Lexus back to the quiet, smooth ride you expect. Providing expert service and earning our guests' trust is what we strive for every day. Thank you for your loyalty and for recognizing Ryan and our shop team. We sincerely appreciate your trust and look forward to being here whenever you need us in the future.

May 15, 2026

Every person I encountered was friendly and very knowledgeable. The person I worked with was Alexie. Lights on my dashboard had come on and I could not open my trunk. They picked up my car this morn More

by Deltagirl2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexie
May 29, 2026 -

Lexus of Chattanooga responded

Thank you for sharing such a thoughtful review! We are delighted to hear that every member of our team provided a friendly and knowledgeable experience. It's especially wonderful to know that Alexie took great care of you and helped make the entire process convenient and stress-free. From arranging pickup and delivery to completing the repairs and returning your vehicle freshly cleaned, our goal is to provide the exceptional level of service our guests deserve. We are grateful for your continued trust in Lexus of Chattanooga and honored that you have consistently experienced this level of care with each visit. Thank you for your loyalty and for allowing us to care for your vehicle. We look forward to serving you for many years to come.

May 13, 2026

Very pleasant people and the technology is outstanding. I really appreciated the brand new loaner car. Made me know what I might want in the future. Plus, the cleanup of my car before return was appreci More

by Nikijig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2026 -

Lexus of Chattanooga responded

Thank you so much for the wonderful recommendation and for trusting Lexus of Chattanooga with your vehicle! We’re thrilled to hear you enjoyed both the experience and the technology, and we love that the loaner vehicle gave you a glimpse of what may be in your future Lexus journey. We also appreciate your kind words about the complimentary cleanup. It’s the little details that matter, and we’re so glad our team helped make your visit a pleasant one from start to finish. Thank you again for your support, and we look forward to serving you again down the road!

May 06, 2026

I brought my car in for routine service. Ryan is wonderful to work with. Always a great experience. More

by littlesgtmaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2026 -

Lexus of Chattanooga responded

Thank you for your continued trust in Lexus of Chattanooga! We’re so glad to hear Ryan continues to provide a wonderful service experience for you. We truly appreciate your kind words and look forward to taking care of you and your vehicle for many miles ahead!

April 28, 2026

I have not had a single car repair since 1999 when I bought my first Lexus.. All my maintenance is done at my Lexus.dealer. The quality of Lexus service in every regard is unmatched. More

by Tennesseegal10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Hatfield
May 08, 2026 -

Lexus of Chattanooga responded

Thank you so much for your incredible loyalty and kind words! Hearing that you have trusted Lexus since 1999 without needing a single repair truly speaks to the quality and reliability of the Lexus brand. We’re honored to be part of your ownership journey and greatly appreciate your recognition of our service team. Thank you for choosing Lexus of Chattanooga!

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