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Lexus of Chattanooga - Service Center

Chattanooga, TN

5.0
106 Lifetime Reviews Review Dealership

108 Reviews of Lexus of Chattanooga - Service Center

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February 24, 2021

"We just picked up our fourth Lexus and are very excited..."

- Dr. O

We just picked up our fourth Lexus and are very excited about our first hybrid. So far, everything is great, and we are well pleased with our choice. Ralph Paty was terrific in getting us a great deal and was very professional and amazing. We can't thank him enough. Also, Aaron was wonderful in explaining all the new features. Thanks, also, to the rest of the staff that made our experience easy and pleasant. We look forward to many more years of driving a Lexus!!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Leigh Ann
February 24, 2021

"I was in yesterday for my forty five thousand service..."

- donandpeggyl

I was in yesterday for my forty five thousand service appointment. I am pleased to say that I have never had a bad experience with this dealership. Service counselor is Aundrea Mashburn. Aundrea is always prompt, kind, and always has the customer best interest.

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Yes
Employees Worked With
February 10, 2021

"Andrea is the most friendly and efficient service tech we..."

- lewcope

Andrea is the most friendly and efficient service tech we have dealt with in quite some time. She is always prepared for service writing on our 2018 Lexus when we arrive from our home in Rome, Georgia.

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Yes
Employees Worked With
Feb 17, 2021 -

Lexus of Chattanooga responded

We couldn’t be happier that Andrea provided you with a great service experience. She is a real asset, and we are lucky to have her on the Lexus of Chattanooga team. Please come back to visit anytime!

February 09, 2021

"My service was carried out in a very professional manner...."

- ricks545

My service was carried out in a very professional manner. The service coordinator was very helpful and courteous he had a loaner vehicle warmed and ready when I arrived.

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Yes
Employees Worked With
Nathan Howard
Feb 17, 2021 -

Lexus of Chattanooga responded

We couldn’t be happier that Nathan provided you with a great service experience. He is a real asset, and we are lucky to have him on the Lexus of Chattanooga team. We look forward to serving you for many years to come!

January 24, 2021

"I have great positive experiences consistently with Lexus..."

- Molly

I have great positive experiences consistently with Lexus of Chattanooga when servicing my 2008 350 RX Lexus. Service Advisor John Cate is very professional, knowledgeable, always pleasant, polite, helpful, willing to make sure his clients are completely satisfied with car service and repairs. Past service advisors have been top notch as well. Enjoyed meeting Jennifer Welchel recently when returning loaner, then car payment and retrieval after all car service/additional repairs completed. Lexus Brand is worth the quality investment, a luxury division of Toyota; Toyota and Lexus Automobiles are well known for their excellent reputation, quality, reliability, durability, longevity, safety features, beautifully designed, well engineered cars. Thank you! I am a very satisfied happy Lexus customer and local Chattanooga resident.

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Yes
Employees Worked With
Jan 26, 2021 -

Lexus of Chattanooga responded

Thank you Molly so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. John and Jennifer are valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family, and we’re happy to hear that you agree!

January 20, 2021

"Lexus customer service is awesome and Andrea Mashburn is..."

- smahalahurd

Lexus customer service is awesome and Andrea Mashburn is the best service advisor! I specifically request her when scheduling my service appointments. I hope the GM values her as much as her customers do!

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Yes
Employees Worked With
Jan 22, 2021 -

Lexus of Chattanooga responded

We are pleased that Andrea has always made your visits ones to remember. We certainly love her too!

December 30, 2020

"Had a wonderful experience with my first service at Lexus..."

- Candim20

Had a wonderful experience with my first service at Lexus and with Andrea. I feel she went above and beyond and service was very quick even with recalls. Thanks again! Candace

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Yes
Employees Worked With
Jan 05, 2021 -

Lexus of Chattanooga responded

Thank you for your kind words! We look forward to continuing to assist with all your service needs.

December 30, 2020

"Excellent service. Easy to schedule, quick in and out,..."

- Tim Richardson

Excellent service. Easy to schedule, quick in and out, and friendly, professional crew. Good updates on progress and what was done. Car washed and looks great.

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Recommend Dealer
Yes
Employees Worked With
Jan 05, 2021 -

Lexus of Chattanooga responded

Thank you for your kind words! We look forward to continuing to assist with all your service needs.

December 24, 2020

"The most attentive service center that I have ever..."

- Steve

The most attentive service center that I have ever encountered. Scheduling a specific time to drop off and providing a loaner vehicle is a real plus.

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Yes
Employees Worked With
Jan 05, 2021 -

Lexus of Chattanooga responded

Thank you for your kind words! We look forward to continuing to assist with all your service needs.

December 24, 2020

"Ryan, as usual was great! Lexus of Chattanooga has and..."

- coachbailey53

Ryan, as usual was great! Lexus of Chattanooga has and always will be my choice when it comes to servicing my Lexus. Great people yelled great results and people like Ryan are why Lexus of Chattanooga continues to produce outstanding customer met service.

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Yes
Employees Worked With
Jan 05, 2021 -

Lexus of Chattanooga responded

We greatly appreciate your kind words! We look forward to continuing to assist with all your service needs.

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