Lexus of Glendale

The experience was amazing. From the greeting I received by Michael to the service department, Arbi, answering all questions regarding the vehicle. I felt relaxed and confident while making my purchase. It by Michael to the service department, Arbi, answering all questions regarding the vehicle. I felt relaxed and confident while making my purchase. It was quick, easy and hassle free. I would recommend this dealer and these employees to anyone interested in a Lexus. Michael Lee and Arbi Derkirkorian were phenomenal. More

Being a younger guy, sometimes it's hard to get the attention that you need from the dealership. People don't take you seriously. Not so with Michael Lee, he was more than happy to take me for a test d attention that you need from the dealership. People don't take you seriously. Not so with Michael Lee, he was more than happy to take me for a test drive, he answered all of my questions and is very knowledgeable in all vehicles that I inquired about. He's also very level headed and will tell it like it is, in a friendly and courteous matter, you can't get that from sales people anymore, I can't stand it when dealerships give you the "run around" If you're looking for any lexus, go to him, he'll work it out for you. It only took me 2 hours or so to walk in with my trade in and out with my IS 250. Mahalo! More

It's my favorite place to go on my days off from work. Although its about a 17-mile trip each time, it is worth getting service or car wash anytime. I would especially like to thank Chris Bosque, assista Although its about a 17-mile trip each time, it is worth getting service or car wash anytime. I would especially like to thank Chris Bosque, assistant service manager, at Lexus of Glendale for all his help every time I visit. He is very friendly, along with all of his crew, and takes care of any issues I may have and he always takes his time to listen to any concerns I may have. My IS 250 was a great buy and the dealer I went to was a HOMERUN!!! Thanks guys and keep up the great work. Moto Kanai More

Terrible service. The worst ever. I took my car in to touch up a little road rash on the front bumper and it stayed there for 3 weeks. When I finally got it back it was covered in over spray and the rear touch up a little road rash on the front bumper and it stayed there for 3 weeks. When I finally got it back it was covered in over spray and the rear bumper was scratched. I could go on and on, but now I drive the extra 20 miles and go to Longo. More

The past negative reviews are surprising. I have been using this dealer since 1999 and am completely satisfied. Anything not to the Lexus level of sevice was quickly corrected and I always had a loaner f using this dealer since 1999 and am completely satisfied. Anything not to the Lexus level of sevice was quickly corrected and I always had a loaner for my use. BTW they moved and to a beatiful new showroom. More

I have read the other reviews (all negative) and I am very surprised. I have been dealing with Lexus of Glendale since 1992 and can honestly say they are an exceptional dealer in every way. I certainly w very surprised. I have been dealing with Lexus of Glendale since 1992 and can honestly say they are an exceptional dealer in every way. I certainly would not remain a customer if my experiences were negative so it might be interesting to hear the other side of the story as it does not fit the profile of Lexus of Glendale to have unhappy customers. My son has been a customer since 99 and is thoroughly satisfied with his sales and service experiences. I also have friends who have their cars service there even though it is not the closest dealer to them. Of course you cannot please everyone but the fact they have about 175 loan cars says that a lot of people like the service there. I have talked to other Lexus owners who deal with other dealers and they, frequently, cannot get a loan car. If they run out of loan cars, they provide rental cars free to the customer, what more can you ask? More

I took my vehicle in for a service and some other issues to be looked at (took 3 days). When everything was fixed and I took my vehicle home, I noticed the back of the front seats had been ripped/torn and to be looked at (took 3 days). When everything was fixed and I took my vehicle home, I noticed the back of the front seats had been ripped/torn and the plastic trim had also be damaged. Upon further investigation, I found a condom in the back. The dealer had taken 3 days to fix my vehicle, and someone had obviously decided to use if after hours. I have since contacted Lexus Corporate and started legal proceedings against this dealership. STAY AWAY FROM THESE COWBOYS!! More

Glendale of Lexus scratched my car and refused to acknowledge fault or fix it. acknowledge fault or fix it. More

Did not have loaner vehicle as promised, had to wait 45 minutes for rental, paid by dealer. Car was not ready as promised. The Service consultant, Rick left early and know one knew what the status of my minutes for rental, paid by dealer. Car was not ready as promised. The Service consultant, Rick left early and know one knew what the status of my car was. After 30 minutes a very helpful cashier Celina, discoved car was not completed and arranged for a new loaner. Loaner (not Celina's fault) had been smoked in. Rick called next day car was completed made arrangements and smelled badly for delivery in a 2 hour window that afternoon. Car not delivered on time. No invoice was provided when car delivered, 30 to 45 minutes after the delivery window Enzio, service manager did attempt to rectify situation with a 20% discount from bill and did provide an invoice by Fax and Mail. This is the second bad experience with this dealer. The 1st was my attemt to purchase my car at the lease expiration. Significat fees at Gelndale Lexus went back to Santa Monica where car was bought and had a great experience, no fees. If using Glendale Lexus, only use Arbie as a service consultant as all my experinces with him were great. More

Thought we completed all arrangements through FleetRates.com, who we communicated our desire to trade 04 GX470 for new 06. Price for new vehicle set and kelly blue book established for trade. Fle FleetRates.com, who we communicated our desire to trade 04 GX470 for new 06. Price for new vehicle set and kelly blue book established for trade. FleetRates said Lexus of Glendale said they could do the deal. My wife and I drove almost two hours. Upon arrival, the salesman valued our trade almost 10K under the kbb avg car tradein value. Obvious low ball attempt. I should have paid more attention to the warning flags. Almost all of their showroom inventory had huge dealer markups over MSRP. 10K over MSRP for an IS350. On a new 450h- they had 5K just as dealer markup-no other explanation. Total price of that car was over 72K. I have owned over 13 Lexus autos, all the time I was treated with respect, dignity, and without the usual car salesman "hussle". Not so here- I could have been at any "less than average" dealership in the nation. Needless to say , my wife and I just walked out in disbelief, noting that the dealership had a 2004 model on their lot- their asking price? 45, 380!! More