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Lexus of Glendale
Glendale, CA
422 Reviews
When luxury is a way of life, you want the best that life can offer. Smooth, quiet rides are tantamount to standards for Lexus. Here at Lexus of Glendale, we provide the finest products with our passionate commitment to our guests. As your Hollywood Lexus dealer and Los Angeles Lexus dealer, we know you have high expectations. Come to Glendale to see how we extend the Lexus Covenant to each and every one of our guests!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 422 reviews
November 21, 2006
Did not have loaner vehicle as promised, had to wait 45 minutes for rental, paid by dealer. Car was not ready as promised. The Service consultant, Rick left early and know one knew what the status of my minutes for rental, paid by dealer. Car was not ready as promised. The Service consultant, Rick left early and know one knew what the status of my car was. After 30 minutes a very helpful cashier Celina, discoved car was not completed and arranged for a new loaner. Loaner (not Celina's fault) had been smoked in. Rick called next day car was completed made arrangements and smelled badly for delivery in a 2 hour window that afternoon. Car not delivered on time. No invoice was provided when car delivered, 30 to 45 minutes after the delivery window Enzio, service manager did attempt to rectify situation with a 20% discount from bill and did provide an invoice by Fax and Mail. This is the second bad experience with this dealer. The 1st was my attemt to purchase my car at the lease expiration. Significat fees at Gelndale Lexus went back to Santa Monica where car was bought and had a great experience, no fees. If using Glendale Lexus, only use Arbie as a service consultant as all my experinces with him were great. More
by vonapits
Employees Worked With
Rick Celina, Enzio, Kinny
Helpful September 04, 2006
Thought we completed all arrangements through FleetRates.com, who we communicated our desire to trade 04 GX470 for new 06. Price for new vehicle set and kelly blue book established for trade. Fle FleetRates.com, who we communicated our desire to trade 04 GX470 for new 06. Price for new vehicle set and kelly blue book established for trade. FleetRates said Lexus of Glendale said they could do the deal. My wife and I drove almost two hours. Upon arrival, the salesman valued our trade almost 10K under the kbb avg car tradein value. Obvious low ball attempt. I should have paid more attention to the warning flags. Almost all of their showroom inventory had huge dealer markups over MSRP. 10K over MSRP for an IS350. On a new 450h- they had 5K just as dealer markup-no other explanation. Total price of that car was over 72K. I have owned over 13 Lexus autos, all the time I was treated with respect, dignity, and without the usual car salesman "hussle". Not so here- I could have been at any "less than average" dealership in the nation. Needless to say , my wife and I just walked out in disbelief, noting that the dealership had a 2004 model on their lot- their asking price? 45, 380!! More
by kevkarkat
Employees Worked With
Nick
