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Lexus of Henderson

Henderson , NV

4.8
7,024 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 7,024 reviews

June 07, 2023

Professional services, great customer service and great scheduling of maintenance per vehicle. However, Turanza EL 450 RFT are unsafe and should be replaced by a better tire as original equipment. More

by AB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel in service dept.
Jun 07, 2023 -

Lexus of Henderson responded

Thank you for your review. We appreciate your feedback on our services. Safety is very important to us, each tire we offer has to meet our specifications to be allowed on our vehicles. Thank you for your feedback, and we will take the opportunity to review it. Craig Kelly -Service Director 702-228-6550

June 07, 2023

A1 service, on time and even a free car wash, worth the wait at the rooms provided. More

by CCUE28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Lexus of Henderson responded

Premier service is our specialty at Lexus of Henderson! Thanks for sharing your positive experience with us. See you next time!

June 03, 2023

Fabian was extremely kind, understanding, and personable throughout my time working with him. He was proactive and attentive to my needs and wants in a car, and helped a first-time car buyer through a seemi More

by michael.esquejo2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fabian Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2023 -

Lexus of Henderson responded

We're thrilled to hear about your wonderful experience with Fabian here at Lexus of Henderson, Michael! Our team is dedicated to providing personable and proactive service to each of our customers. Thank you for trusting us with your car purchase and we hope you enjoy your new vehicle.

June 01, 2023

Tito was extremely knowledgeable, enthusiastic, and professional throughout the entire process. His proactiveness and keen attention to detail made my experience seamless. More

by ashley_appelbaum
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2023 -

Lexus of Henderson responded

Ashley, thank you for the review! We are so glad to hear that Tito delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Lexus of Henderson!

May 30, 2023

This dealership provided average service, which was good. One area of improvement was explanation for various paperwork needed. More

by Cecilia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fabian Jimenez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Eldred Obodai
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Lexus of Henderson responded

Thank you for taking the time to provide your feedback, Cecilia. We're glad to hear that you found our service to be overall satisfactory. However, it is disappointing to see that we didn't communicate clearly about the required paperwork. Please feel free to contact me directly so we can better understand your situation and make improvements moving forward. Thank you, Craig Kelly - Service Director - 702-228-7736

May 30, 2023

Paul and his manager went to bat for me by getting the ES300H F Sport with the exterior and interior colors I wanted. More

by KENMAGNERA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Dackow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Siri
May 31, 2023 -

Lexus of Henderson responded

We appreciate you sharing your experience, Ken! We're thrilled to hear that Paul and our team were able to assist you. Drive safely in your Lexus ES 300h F SPORT, and we hope to see you back at Lexus of Henderson!

May 28, 2023

The whole experience was disaster. The dealer seemed to not understand everything clearly. There were so many errors occurred during the payment process and everything. I complained ab More

by Amber
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
I don’t see the names up there. The sales person was Savanna and the manager was a guy last name Gumina.
May 27, 2023

Best dealership in NEVADA! Always clean and well-maintained. Been coming for 14 years now. More

by Eddie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Torrella
May 30, 2023 -

Lexus of Henderson responded

We are so grateful for your loyal business, Eddie! Thank you for supporting Lexus of Henderson. We look forward to providing you with many more years of excellent service.

May 26, 2023

This dealership is a very friendly and welcoming one. The environment was very friendly and helpful. We were very pleased to have been assisted from stepping foot into this dealership. More

by TADESSE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Denise
May 28, 2023 -

Lexus of Henderson responded

We are elated to hear that you enjoyed working with the team at Lexus of Henderson! Our team is always happy to assist customers in every way possible and we thank you for taking the time to share your experience. Have a wonderful day!

May 26, 2023

The service was professional, reliable and friendly. The courtesy car was really a plus and appreciated More

by marietheresemckenzie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
May 26, 2023 -

Lexus of Henderson responded

We appreciate you taking the time to share your experience with us at Lexus of Henderson. It's great to know that the use of our courtesy car made your time with us more convenient. Thank you for choosing our dealership!

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