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Lexus of Henderson

Henderson , NV

4.8
6,959 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,959 reviews

March 23, 2021

Excellent work and staff very polite and knowledgeable as usual. Excellent work and staff very polite and knowledgeable as usual. Please submit this form now. More

by amsLV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Lexus of Henderson responded

Thank you for sharing such wonderful feedback! We are delighted to hear that you're satisfied with our service and we appreciate your trusting Lexus of Henderson with your vehicle.

March 23, 2021

Needed both my LX and RX serviced and smogged. Jayce arranged for pick up and delivery of both cars, serviced them both and had them returned in a timely fashion. I was impressed with the quality of wor More

by DAMBERJOB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce.
Mar 23, 2021 -

Lexus of Henderson responded

Thank you for bringing your beautiful Lexus LX and RX to the service team at Lexus of Henderson. Our goal is to make the process an easy one for you and love to hear when we've hit the mark. We'll share your feedback with Jayce and look forward to supporting you again in the future.

March 23, 2021

Battery died at worst possible time. After getting a “jump” from a very nice man, I called Lexus of Henderson. Talked with service manager Craig Kelly. Let him know I had a severe time crunch. He had me More

by HOYADAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2021 -

Lexus of Henderson responded

Thank you for sharing! It is fantastic to hear that Craig was able to assist with your vehicle and get you back out on the roads so efficiently. We appreciate your confidence in our team and hope to see you again at Lexus of Henderson. Safe travels!

March 23, 2021

We had the best experience at Lexus of Henderson. Paul and Thomas were so amazing and made the whole process so easy and fast! Definitely would recommend Lexus of Henderson to anyone interested in getting More

by BROOKEHANNIG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 23, 2021 -

Lexus of Henderson responded

Paul and Thomas are two of our best! So glad to hear you had an exceptional experience at Lexus of Henderson. Car being should be fast, easy and fun. Congrats on your new vehicle and enjoy the ride!

March 23, 2021

The process of buying a car here was stress free. Our salesman, Eldred Obodai, was very knowledgeable and courteous. I would recommend Lexus of Henderson to anyone looking to buy a car. And ask for Eldre More

by Fracado4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eldred Obodai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2021 -

Lexus of Henderson responded

We love seeing this type of feedback. Thank you for taking the time to share your experience with Eldred and the team at Lexus of Henderson. We'll be sure to share the good news!

March 23, 2021

Always greeted quickly by a friendly associate, shown the perfect vehicles for our budget, made our purchase easy, helped us via text which was great, met us where we needed to be on financing. Really apprec More

by BRENDAN.JAMES.HAMILTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louise Cedula , Lexis
Mar 23, 2021 -

Lexus of Henderson responded

Congratulations on the purchase of your beautiful new vehicle from Lexus of Henderson! It's no surprise to us that Louise made your purchase an enjoyable one, she's one of our best! We'll be here when you need us.

March 23, 2021

Beautiful office and super experience. Paul and Richard were true professionals. Not sure I need 25 words when less will express my feelings - oh well More

by jacker0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Dackow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Kaye
Mar 23, 2021 -

Lexus of Henderson responded

Thank you for choosing Lexus of Henderson! We're glad to hear that Paul and Richard were able to make your experience an enjoyable one and we look forward to serving you again in the future.

March 23, 2021

Excellent service! Extremely professional. Immediate assistance to all my Lexus needs. I just relocated from another state. Tito, Tyler and the service crew have been extremely helpful in registering a More

by Lopezive
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
Mar 24, 2021 -

Lexus of Henderson responded

We are so happy to have you as a customer! Thank you for supporting Lexus of Henderson and highlighting Tito and Tyler's great work. We look forward to welcoming you and your Lexus RX 350 back next time!

March 22, 2021

Michelle is the best!! I work in retail I appreciate her professionalism! I love my new car and would not have purchased my second one if it wasn’t for her. More

by HONGHUNT1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Suson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2021 -

Lexus of Henderson responded

Thank you for your continued business and your confidence in Michelle! We are grateful to have you as a returning Lexus of Henderson customer and we wish you many safe miles in your new car.

March 22, 2021

Very misleading on sale.Did not receive what I was told was in the car. Trying to work out with manager was impossible. Will never deal with them again. More

by tutslady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lexus
Apr 06, 2021 -

Lexus of Henderson responded

This feedback is concerning to read, as it is never our intention to misinform a guest about their vehicle. I understand that we have let you down, but I would appreciate the opportunity to gather the details of your experience and use this as a learning tool. Would you please consider giving me a call so that we can discuss this together? Thank you, Charlie Gumina - General Sales Manager - +1 (702) 403-6544

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