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Lexus of Henderson

Henderson , NV

4.8
6,953 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,953 reviews

March 14, 2021

Amazing dealership with amazing staff. Sales is amazing and don’t miss a detail. Service is an incredible and punctual experience every time as well. More

by kevinhildner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryon Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Heishman
Mar 15, 2021 -

Lexus of Henderson responded

Thank you for leaving us a review, Kevin! It's fantastic to see that our sales and service departments continue to take care of you during each visit to Lexus of Henderson!

March 14, 2021

Been going to this dealership for years. David is professional and knowledgeable. I wish the service price is slightly lower. And less busy. The phone operators needs training. They’re kind of abrupt More

by CUTEMS97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torella
Mar 31, 2021 -

Lexus of Henderson responded

Thank you so much for your repeat business. Customer feedback is important to us and I appreciate you taking time to share these concerns. If there is anything further you would like to discuss or anything that I can do to assist you, please give me a call. Craig Kelly - Service Director - 702-228-7736

March 14, 2021

Lexus of Henderson staff are very accommodating and quick to response. I’m very impressed with the service and will return for any maintenance needs. More

by LL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce, johan
Mar 15, 2021 -

Lexus of Henderson responded

Thank you so much for trusting Lexus of Henderson with your auto service needs! We appreciate this kind feedback and look forward to your next visit with us.

March 14, 2021

Excellent service and people. Very courteous. I love going to ur place thank u very much. Joyce was extremely helpful and very professional. Keep up the good work More

by DIDARES2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2021 -

Lexus of Henderson responded

Thank you for the great feedback! We are very proud to have earned your business and happy to hear that Joyce went above and beyond to assist with your vehicle. Drive safely, and we hope to see you again at Lexus of Henderson!

March 14, 2021

Stuart & Aurora McCauley / 2020 Lexus RX 350 purchased on Saturday 3/6/21. We returned because Lexus of Henderson does not operate like most dealerships, we did not feel pressured!! Very unusual. More

by Stuart Mcauley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Suson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fabian Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2021 -

Lexus of Henderson responded

Stuart and Aurora - What a fantastic review! It means a lot to hear that our service stood out to you and we really appreciate you coming back to Lexus of Henderson. Thank you for sharing so many kind words about our team. We wish you many safe miles in your 2020 Lexus RX 350!

Mar 15, 2021 -

Stuart Mcauley responded

Also please add Richard Kaye - Financial Services Manager - giving this man 5 stars ⭐️, Richard was direct , shared information but did not push - however his direct approach and justification regarding ad on’s for example; warranty was smooth . Plus Richard knows Henderson well - his great personality and knowledge made us feel right at home. Like any business or teams - its unique to find a smooth operation , adding value to the customers experience and not pressure. Thank you again Lexus of Henderson 🇺🇸👍🏻🙏🏼

March 13, 2021

I had a great experience with Lexus of Henderson. Definitely would make the drive down from Salt Lake City again when I buy a car in the future. More

by DBRADSTREET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Pascual
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2021 -

Lexus of Henderson responded

Thank you for the review! We are proud that we earned your business all the way from Salt Lake City here at Lexus of Henderson, and we will certainly let our team know that you appreciate their help. We hope to see you again sometime!

March 13, 2021

Randy was very helpful and made sure everything was done in a timely fashion as I was waiting for the car. I was very happy with the service and would return in the future. More

by MKHILTY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy
Mar 15, 2021 -

Lexus of Henderson responded

We love happy customers so it's wonderful to see this feedback! We are delighted that Randy helped your visit go smoothly and quickly. Thank you for choosing Lexus of Henderson!

March 13, 2021

Mechanic Eric, and Service manager David T.At Lexus if Mechanic Eric, and Service manager David T. At Lexus if Henderson Always go above and beyond to ensure my car is well taken care of. More

by E.GRAYRTRMRARRT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric, David t
Mar 15, 2021 -

Lexus of Henderson responded

Thank you so much for being part of the Lexus of Henderson family! We are delighted that you can trust Eric, David, and our team to go "above and beyond." Have a great weekend!

March 13, 2021

The second fob for the car needed to be programmed to the car. I also picked up my license registration for my new car. Received a loaner while work was completed. Surprised the service department didn’t More

by Turbo Ten
Recommend Dealer
Yes
Employees Worked With
Alexus- service
Mar 31, 2021 -

Lexus of Henderson responded

Thank you for visiting us at Lexus of Henderson. I apologize that our team didn't put on your license plates and appreciate you bringing this to my attention. If there are any other concerns that I can assist with, please reach me directly. Craig Kelly - Service Director - 702-228-7736

March 13, 2021

Nice and clean dealership, followed COVID-19 protocol. Louise Cedula (our sales representative) and Kara Mason (finance) are very nice to us. We test drive two cars and Louise let us drive by our selves. More

by ATABIGOON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louise Cedula, Kara Mason
Mar 15, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Louise and Kara both took good care of you here at Lexus of Henderson, and we will certainly let them know that you appreciate their help. We hope to see you again sometime!

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