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Lexus of Henderson

Henderson , NV

4.8
6,942 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,942 reviews

December 19, 2020

A little disappointed that I got a flat tire three days after having my tires checked from Lexus and them telling me everything was great. There was nothing in my tires to me to have a flat tire. More

by Griffinassist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2021 -

Lexus of Henderson responded

This review is very concerning to read. We strive to deliver a seamless service experience, and it is disappointing to hear that you are having trouble with your tires. I would appreciate the chance to speak with you to make sure that everything has been straightened out. I will not be able to gather your contact information from this review, so please give me a call if you are willing to discuss this. Thank you, Craig Kelly - Service Director - 702-228-7736

December 19, 2020

Horrible Lexus experience. Used 2019 Lexus 350 ES still in service dept . In need of repairs they are slow to fix! Hassle! Oct-Dec 2020. More

by Smljohnson.01
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lexus Sales Manager and Lexus sales person
Jan 04, 2021 -

Lexus of Henderson responded

This feedback is very concerning to receive. I assure you that we strive to deliver a seamless service experience, and I am sorry to hear that this has not been reflected in your time working with us. I understand that you're frustrated, and I think it would be best for us to discuss your situation together. I will search for your contact information, but in the meantime, please do not hesitate to give me a call directly. Thank you, Craig Kelly - Service Director - 702-228-7736

December 19, 2020

Very professional and smooth transaction Very happy with my Lexux RX 350. the sales person wonderful, good job . There is no other words.is LEXUS! More

by yadimirsp04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Twala Wagner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Faden
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Pascual
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Suson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Eldred Obodai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryon Walters
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2020 -

Lexus of Henderson responded

Congratulations on your new Lexus RX 350! There is nothing we love more than hearing our customers are happy, and we appreciate you taking the time to share. We value your feedback, and if there is anything more we can do to earn your five-stars, please do not hesitate to reach out to me at 702-942-6686. Thank you, Charlie Gumina - General Sales Manager

December 19, 2020

I called to see if they had the car I was looking for and they had it. I went over to see it and they were very helpful More

by fastrated
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Twala Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fabian Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2020 -

Lexus of Henderson responded

Thank you for visiting us at Lexus of Henderson! We are overjoyed to hear that you received helpful service from our team and truly appreciate you posting a review. Happy driving!

December 18, 2020

I’m pleased to report that the attention and service I received from the dealership was beyond compare. It started with Kim’s caring and professional demeanor that carried through to Michael’s and Richard More

by PALEOLOGIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Tran, Michael Fletcher, Richard Kaye
Dec 21, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! We are so glad Michael, Richard, and Kim all took such good care of you here at Lexus of Henderson, and we will certainly share your kind words with them. We hope to see you again sometime!

December 18, 2020

I am very impress with the service and professionalism of the Lexus dealership in the city of Henderson. I took my car for service and everyone was attentive to my needs. I am happy to be part of the Lexus More

by AEMARCHANDJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2020 -

Lexus of Henderson responded

We are grateful for your business and are happy to have you in the Lexus family! Thank you for taking the time to leave Lexus of Henderson a kind review. Have a happy and healthy holiday season!

December 18, 2020

Professional and good customer service. I’ve been coming here since 2014 very pleasant employees well trained I’ll definitely keep coming back and recommend to others More

by TIFFYEN10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
Dec 18, 2020 -

Lexus of Henderson responded

Reviews like this one always make our day! It's been such a pleasure doing business with you over the years, and it's wonderful to hear that you're so confident in our team. We're so lucky to have you in the Lexus of Henderson family!

December 18, 2020

I am very satisfied with the Lexus team, but this survey is overkill. I object to this 25 word minimum and have better things to do. More

by JKBECKWITH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Heishman
Dec 21, 2020 -

Lexus of Henderson responded

Thank you for reviewing us! We use customer feedback to improve our practices, and we truly appreciate you taking the time to share. Drive safely, and we hope to earn your business again at Lexus of Henderson!

December 18, 2020

They are friendly and make your service quick and easy. They go above and beyond to make sure that every detail is addressed and resolved to satisfaction. More

by 68yogagirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2020 -

Lexus of Henderson responded

Thank you for the glowing review! We strive to deliver a five-star service experience, and it is wonderful to hear that this was reflected in your time working with the Lexus of Henderson team. Drive safely, and we hope to see you again down the road!

December 18, 2020

They did excellent work to my car, done on time as promised, they clean and they even put gas, friendly people i will go back again to this location good job thank you . More

by EDGARLAGMAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Dec 18, 2020 -

Lexus of Henderson responded

Thank you for your excellent feedback about our service team! Your business is valued by all of us here at Lexus of Henderson, and we hope to work with you again!

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