Back

Lexus of Henderson

Henderson , NV

4.8
6,881 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
Contact Dealership

7736 Eastgate Road

Henderson , NV

89011

Directions

By Type

Showing 6,881 reviews

October 29, 2020

Need to learn that not keeping agreements and not managing and, or supervising the people doing the work is a recipe for disaster. It’s unacceptable and not ok. More

by jdfirst10
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Craig Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2020 -

Lexus of Henderson responded

This doesn't sound like the accommodating and attentive service we pride ourselves on here, and I would certainly like to speak with you directly to get some more details regarding what happened. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Craig Kelly - Service Director - 702-228-7736

October 28, 2020

I have leased all 4 of my Lexus cars from Lexus of henderson. The staff is much nicer and Paul my sales guys always does an amazing job for me! Thanks Paul!! More

by TONYSELLINGLV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Faden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Pascual
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Dackow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : None
Oct 28, 2020 -

Lexus of Henderson responded

We're so lucky to have you in the Lexus of Henderson family, Tony! It's so good to hear that Paul always delivers an exceptional leasing experience. Thank you for continuing to trust us with your business!

October 28, 2020

Great customer service! There was a mix up with my vehicle being dropped off over the weekend but the service manager took care of everything and even sent me a Lyft to my house. More

by WIRED4WEALTH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2020 -

Lexus of Henderson responded

Thank you for trusting us with your business. We're glad to hear that our Lexus of Henderson team was so accommodating. Hope to see you next time!

October 28, 2020

I found the buying process relatively quick and easy. Michelle was great. Financing was great. My only gripe would be with the service department. It took a long time to get the car ready and they didn't More

by dianne.ronnow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Twala Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Suson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

Lexus of Henderson responded

Dianne - Thank you very much for your business. I'm happy to hear that Michelle made the purchasing process simple, but I do apologize for the delay in service as well as our oversight. I appreciate you bringing this to my attention so that I can address it with my team. Thank you again and safe driving! Charlie Gumina - General Sales Manager - 702-942-6686

October 28, 2020

The staff here were very professional and friendly. i highly recommend this dealership to take care of your car. I will sure come back here if needed More

by jenC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen D.
Oct 28, 2020 -

Lexus of Henderson responded

Jen, thank you for taking the time to leave us a review! Providing professional and friendly service is always the goal here at Lexus of Henderson, and it means a lot to know that we made it happen for you. We look forward to your next visit!

October 28, 2020

Our Service Consultant was David Torella. The whole experience was great. We just needed a 50,000 mile service. The wait wasn’t long and he explained everything that was done to our vehicle. More

by MARLYSPORISCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torella
Oct 28, 2020 -

Lexus of Henderson responded

Thank you for trusting Lexus of Henderson to get the job done. I am glad to hear that David made the right impression during your service visit and we look forward to seeing you next time!

October 28, 2020

We had a very good experience at Henderson Lexus from the sales person, the sales manager and the financial guy made it easy and a quick transaction. Definitely the place to go for your new or used Lexus. More

by El animal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Siuri
Oct 29, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! We are so glad you had a great experience working with our team at Lexus of Henderson, and if you ever need anything else, don't hesitate to come back and see us again!

October 28, 2020

The check in process was sweatless. Waiting area was nice and comfortable. Wait time wasn't bad. Great job on servicing my vehicle. No complaints! More

by perry721
Customer Service
Recommend Dealer
Yes
Employees Worked With
JMesser
Oct 29, 2020 -

Lexus of Henderson responded

Thank you for the review! It was our pleasure to assist you here at Lexus of Henderson, and if you ever need anything else, don't hesitate to come back and see us again!

October 28, 2020

Friendly easy going and very knowledgeable about Lexus products . Very professional staff . Easy going non aggressive sales staff . Michelle was very professional friendly and easy going . More

by Mjr671619
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Twala Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Suson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2020 -

Lexus of Henderson responded

There are so many compliments in your review which we love! Thank you for trusting your business with our Lexus of Henderson team. We are so happy that Michelle delivered a five-star worthy experience.

October 27, 2020

Thank you, David T. It"s nice to meet genuine people and it was a pleasure working with you! I look forward to future visits to Lexus of Henderson. More

by Alberta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David T. (Service department)
Oct 28, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! We are so glad you enjoyed working with our team at Lexus of Henderson, and we will certainly let David know that you appreciate his help. We hope to see you again sometime!

...
463
...