Lexus of Henderson

60 k service Timely and professional Work included multiple items and Stephen had a loaner for me to use at no charge. Car was ready on time and perfect Timely and professional Work included multiple items and Stephen had a loaner for me to use at no charge. Car was ready on time and perfect More

Friendly service Andy was awesome ,friendly and provided great customer service to my mother and I. He took the time to answer all my questions and made us feel comfor Andy was awesome ,friendly and provided great customer service to my mother and I. He took the time to answer all my questions and made us feel comfortable. More

Berry good Very good service Sales person properly informed, excellent communication skills, enjoyed the experience so far. I will come back for other vehicles. Very good service Sales person properly informed, excellent communication skills, enjoyed the experience so far. I will come back for other vehicles. Only worry is the end of the lease that does not allow me to get an assessment and fix any issues at the end of the lease. No other leasing company does this and I hope that Lexus will change this policy as if this is implemented at lease end I will not lease again from Lexus. You need to get the customer the option to fix any issues at the end and not overcharge them at the lease end without doing a proper inspection and informing the client. I have been leasing cars for 30 years and I have never had this problem and I was never charged at the end of the lease. More

Positive Car Buying Experience. The crew was very helpful with my first time car buying experience from Lexus. Paul and Martrell was the guys that helped me throughout the process. G The crew was very helpful with my first time car buying experience from Lexus. Paul and Martrell was the guys that helped me throughout the process. Great guys thank you for the excellent positive experience. More

Too long The sale process is too slow takes 5 hours exhausting needs to be trimmed downtown an hour. Multiple people is a waist one person does all,no waiting The sale process is too slow takes 5 hours exhausting needs to be trimmed downtown an hour. Multiple people is a waist one person does all,no waiting More

SOS Update, Wheel Recon, Bal Tires Came in for SOS Update and Wheel Recon and Bal Tires after Wheel recon. When I spoke with Dave in Service every thing went well and he was very poli Came in for SOS Update and Wheel Recon and Bal Tires after Wheel recon. When I spoke with Dave in Service every thing went well and he was very polite. I requested that ,under the Wheel and Tire warranty , they Bal the tires after the Wheels are sanded and cleaned and painted( didn’t really understand Alloy rims would be painted) . Dave told my wife and I that the tires would be bal at my request. When Dave called to say the car was done I asked if the Tires were Balanced and was told yes. I returned about 4:30 pm and Dave was preparing the paper work and motioned us to wait. After waiting a different person appeared with paperwork and Dave had left. The paperwork had no Bal of tires listed. Then that person after more waiting I guess had spoke to Craig Kelly. Craig asked the two machanics who worked on the car about Bal Tires and was told no bal took place and they had no knowledge of a Balance of Ties request. My wife and I do not like being treated with this form of Disrespect. This is our second Lexus. I wish your company had competitors in the Las Vegas market. Truth in Business if so important. Craig did provide in writing a free Bal of Tires when I want one. This may seem like a small problem in your dealership but is is also in the other one as well. Disappointed, Lawrence Mulloy Sarah Mulloy More

New battery I needed a new battery, so I didn’t have a appointment but they squeezed me in. Tyler Heishman was my service rep and was so kind and respectful. I I needed a new battery, so I didn’t have a appointment but they squeezed me in. Tyler Heishman was my service rep and was so kind and respectful. I got a new battery and a car wash in a short period of time. Thank you Lexus Service! More

A Service Center You Can Trust Yesterday my day did not begin well. My Lexus IS350 would not start. AAA jump-started my car and told me to replace my battery. It was still under war Yesterday my day did not begin well. My Lexus IS350 would not start. AAA jump-started my car and told me to replace my battery. It was still under warranty from AutoZone. When I got AutoZone, they said to me that the battery was good, and I needed a new alternator. I drove straight to Lexus of Henderson. Tyler, my service manager, squeezed me in, even though I didn't have an appointment. They discovered that I did have a bad cell within my battery. He printed up a report as proof that I could take back to AutoZone. AutoZone did replace the battery. Tyler did not charge me a dime! To be safe, I have scheduled an appointment with the Lexus service center for the alternator. The people at AutoZone told me that I could buy an alternator much cheaper from them. This claim is probably valid. However, Tyler and Lexus gave me peace of mind and confidence - This is priceless! More

15,000 mile service on my Lexus ES 350 I had an unexpected day off and call that morning to schedule my 15,000 service. Jay Dalit was very accommodating and worked me in that afternoon. G I had an unexpected day off and call that morning to schedule my 15,000 service. Jay Dalit was very accommodating and worked me in that afternoon. Great Service, Great Dealership. More

Friendly and Easy to Work with. Great experience, I have always driven Toyota but love my new Lexus. The Sales Experience/Negotiation process was painless, although it still takes ti Great experience, I have always driven Toyota but love my new Lexus. The Sales Experience/Negotiation process was painless, although it still takes time and one needs to be prepared for that. There was no high pitch sales. The whole process from start to finish was great. More