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Lexus of Henderson

Henderson , NV

4.8
6,864 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,864 reviews

August 13, 2020

I bring my ES300h in for service. I appreciate the great service from David, the service staff, to the car washers. THANK YOU ! I LOVE my 300h ! ALTHOUGH. . . We had a lovely chat with Martrell about a More

by AMARQUEZPADILLA
Recommend Dealer
Yes
Employees Worked With
Martrell Fantroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
Aug 13, 2020 -

Lexus of Henderson responded

Thank you for trusting us with your Lexus ES 300h. It is great to hear that David consistently provides you with the excellent service we strive to offer at Lexus of Henderson. Additionally, we are pleased to see that Martrell was so informative and we hope that we get a chance to help you into a new vehicle when you are ready to buy!

August 13, 2020

Great Service Great Customer Service and very knowldegable. Jay was very informative and respectful. Nice person to work with. Dealership is for the most part ver More

by REEDKHAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JAY in Service
Aug 13, 2020 -

Lexus of Henderson responded

We appreciate you taking the time to share your positive feedback. We're pleased to hear that Jay was so accommodating during your visit to Lexus of Henderson!

August 13, 2020

Exceptional Service Jay Dalit was exceptional. Very polite, knowledgeable and always kept us informed of what was happening. Great team work and recall issues with my c More

by Charlotte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Dalit in Service.
Aug 13, 2020 -

Lexus of Henderson responded

Charlotte, thank you for posting about the 5-star experience you had with our team member Jay. We are dedicated to providing outstanding service for every Lexus of Henderson customer and it is great to hear that you are always taken care of. Our team hopes that we get the chance to work with you when you are in the market for a new Lexus NX.

August 13, 2020

Great service fast and efficient. Would recommend them to my friend. They kept me inform of what was going on with my car the entire time More

by Mmosquera
Recommend Dealer
Yes
Employees Worked With
Twala Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Dackow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen
Aug 14, 2020 -

Lexus of Henderson responded

Thank you for the 5-star review! Providing quick and efficient service is always the goal here at Lexus of Henderson, and we are so glad we made it happen for you. We look forward to your next visit!

August 13, 2020

Good customer service...it seems that every effort was made to find and resolve the problem. Dealership was. Very clean and comfortable. No co.plaints. More

by Teddwismc
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce
Aug 14, 2020 -

Lexus of Henderson responded

Thank you for the review! We are happy to hear that you enjoyed working with our team at Lexus of Henderson. If you ever need anything else, don't hesitate to come back and see us again!

August 13, 2020

Everyone was great and very friendly. Jayce explained the services done to my car in details. Top notch service from the team. Keep up the good work! More

by swong
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2020 -

Lexus of Henderson responded

Thank you for the 5-star review! We couldn't be happier to hear that Jayce and our team provided the top-notch service we pride ourselves on at Lexus of Henderson. We look forward to your next visit!

August 12, 2020

I had Great Service. Jay is always helpful and wonderful to work with. Great customer service and all the staff was friendly. The waiting room felt safe to sit in during this covid time. More

by SUEGRU84
Recommend Dealer
Yes
Employees Worked With
Jay Dalit
Aug 12, 2020 -

Lexus of Henderson responded

Thank you for trusting the Lexus of Henderson service department with your business. Jay is an excellent member of our team and we are glad to hear that he continuously provides you with such great experiences. We look forward to taking care of you during your next visit!

August 12, 2020

I love this dealership! The service is always excellent and the facility is very nice. The staff is very professional. My sales person, Lexus, was very good even though she’s new. Richard from the Finance More

by MANOL558
Recommend Dealer
Yes
Employees Worked With
Lexus - 5 stars; Richard - 5 stars
Aug 12, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! We are so glad Richard and our team took good care of you here at Lexus of Henderson, and we hope that you continue to enjoy your newly purchased vehicle!

August 12, 2020

Rick was a pleasure to work with . Everyone has always been top notch there. We've been dealing with this dealership for several years and it's been a great experience throughout. More

by J Brewer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2020 -

Lexus of Henderson responded

Thank you for being such a loyal customer at Lexus of Henderson! We appreciate your business and are happy to hear that Rick made your purchase experience so great. Congratulations on the new car and we hope to see you again down the road!

August 12, 2020

They were nice and polite BUT I had some recall items like door handles they were going to order and let me know when they when then were no. HAVE HEArd nothing. Also had back up camera fill w water a More

by MYSTUFF1014
Recommend Dealer
No
Employees Worked With
Tito J D' Leon Jr
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2020 -

Lexus of Henderson responded

I sincerely apologize for the lack of follow-up communication here. I would like to ensure that we address these concerns. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call directly? Thank you, Craig Kelly - Service Director - 702-228-7736

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