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Lexus of Henderson

Henderson , NV

Overview
Employees
Reviews
Vehicles
4.8
6,933 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,933 reviews

July 31, 2020

Everything was fine. Place was very clean and during this pandemia everyone was taking the steps necessary to avoid it. Sales pero. Was very friendly. Love my Lexus More

by hlopez5563
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 02, 2020 -

Lexus of Henderson responded

Thank you for the 5-star review! We are happy to hear that you enjoyed working with our team at Lexus of Henderson, and we hope that you continue to enjoy your newly purchased vehicle!

July 31, 2020

Had very pleasant purchase experience!everyone is helpful!will recommend to friends and family!Really like that they go through the functions of the car More

by ILYNNLAX
Recommend Dealer
Yes
Employees Worked With
Paul Dackow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martrell Fantroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexis
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Jul 31, 2020 -

Lexus of Henderson responded

Your recommendation means so much to all of us here at Lexus of Henderson! It is wonderful to hear that the team was able to assist with your purchase and get you into the right car. Congratulations and we hope to see you back for your first oil change!

July 31, 2020

Nothing got done to my Lx rude and unprofessional. Made an appointment and nothing got done. Now a have to return for service. Not happy! More

by Ds_escalade
Recommend Dealer
No
Employees Worked With
Craig Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2020 -

Lexus of Henderson responded

I'm so sorry to hear that you're unhappy. I would like to look into the details of your visit to better understand why we couldn't complete your repairs, but without your name I won't be able to. Would you please reach out to me when you have a free moment so that I can assist you? Thank you, Craig Kelly - Service Director - 702-228-7736

July 30, 2020

From the moment we first walked in the front door, to when we happily drove away in our new to us, pre-owned Lexus ES350, everyone we encountered was extremely courteous, professional, friendly, gracious More

by Leslie K.
Recommend Dealer
Yes
Employees Worked With
Eldred Obodai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kay Mason-Finance Director, Amanda Ventura-Title Clerk, Benjamin?-Finance
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Jul 31, 2020 -

Lexus of Henderson responded

Leslie, thank you for the 5-star review! We are so glad you enjoyed working with Eldred here at Lexus of Henderson, and we will certainly let him know that you appreciate his help. It was our pleasure to help you get into a Lexus ES350, and we hope that you continue to enjoy the vehicle!

July 30, 2020

Awesome place! They went above and beyond. Very clean and friendly staff. I would come here again and again. They even washed the car after the service was done. More

by SKBJHALEY
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
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Jul 31, 2020 -

Lexus of Henderson responded

Thank you for sharing your feedback for Lexus of Henderson! It's our goal to ensure customers enjoy every aspect of their experiences and I am so glad that came true for you. We look forward to working with you in the future!

July 30, 2020

5 star is not high enough for the caring, compassionate friendly service I received. Jayce, came to my rescue. Everyone really cared. THANKS, Monica and Gidget More

by PAPERDOLLS3
Recommend Dealer
Yes
Employees Worked With
Jayce Messer 10 Stars
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Jul 30, 2020 -

Lexus of Henderson responded

Thank you for sharing such wonderful feedback for the Lexus of Henderson team! Jayce is great to work with and it is fantastic to hear that he treated you to the friendly and professional service that we aim to offer. We look forward to working with you next time!

July 30, 2020

Never again. Service will find any reason under the sun so they won’t warranty their work. Brakes every 10000 miles is ridiculous. You lost a customer for life. More

by yvonnettesmith
Recommend Dealer
No
Employees Worked With
Craig Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Dalit
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Aug 26, 2020 -

Lexus of Henderson responded

Yvonnette - I'm sorry to hear that you are frustrated. I would be more than willing to speak with you about your warranty and clear up any confusion, as well as see what more we can do to address your concerns with your brakes. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

July 30, 2020

I had a tire emergency. They took my car in immediately put on a new tire and had be on the road in no time. More

by MKC1046
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce Messer
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Jul 31, 2020 -

Lexus of Henderson responded

We're so glad we could help you out in a pinch! Thank you for trusting Lexus of Henderson with your tire replacement - we'll always be just a call away if you need anything else!

July 29, 2020

Michelle Suson and Richard Kaye took excellent care of us. Michelle took extra time showing us the various features on our new vehicle. We will definitely refer her and your dealership to our friends. Tha More

by cdvegas
Recommend Dealer
Yes
Employees Worked With
Michelle Suson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Kaye - 5 stars
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Jul 30, 2020 -

Lexus of Henderson responded

Thank you for the review! Michelle and Richard are both excellent members of our team at Lexus of Henderson, and we will certainly let them know that you appreciate their help. It means a lot that you will refer us to your friends, and we hope to see you again sometime!

July 29, 2020

Lexus was Very helpful and Jay was great with customer service and informed me on updates with my vehicle. I appreciate all of their help. More

by TIAP842
Recommend Dealer
Yes
Employees Worked With
Jay
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Jul 30, 2020 -

Lexus of Henderson responded

Thank you so much for commending our team! We love to hear that Jay kept you updated throughout the service process. If any future issues should arise, the Lexus of Henderson team will be here to help.

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