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Lexus of Henderson

Henderson , NV

4.8
7,150 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 7,150 reviews

September 10, 2020

Worked with Fabian and he was very helpful as we had purchased one car and decided to upgrade and he made it an easy process. Plus we got a good deal on the final car we decided on. Overall a pleasant More

by skennedy_1262
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2020 -

Lexus of Henderson responded

Thank you for this stellar review! It makes our day to hear how Fabian went above and beyond to get you a great deal on your upgrade. Thank you for choosing Lexus of Henderson, and we hope you're loving your new car!

September 09, 2020

Terrible... technicians can’t manage to put plastic covers on my car seats and armrest areas. This time the car was super filthy. It is not something that I would expect from Lexus service.. More

by RANDY48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2020 -

Lexus of Henderson responded

Randy - We strive for exceptional service here, and I'm disappointed that you were not satisfied with your last service visit. I would be more than willing to speak with you directly about what happened and see what we can do to make this right. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Craig Kelly - Service Director - 702-228-7736

September 09, 2020

This dealership provides excellent customer service. Craig Kelly and his team pays attention to details and provides practical advice. The staff is friendly and courteous. More

by JUNJINAV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2020 -

Lexus of Henderson responded

Thank you for the review! We are grateful for your business here at Lexus of Henderson, and we couldn't be happier to hear that you enjoy working with Craig and our team. We look forward to your next visit!

September 09, 2020

It was a very nice experience. The staff was very kind and provided excellent service. They were very thorough and timely. I would highly recommend the service department. More

by Sam.Kaufman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2020 -

Lexus of Henderson responded

Hi Sam - Thank you for the kind review! It is wonderful to hear that the staff delivered such an excellent experience. We appreciate your business and hope to see you again down the road! - The Lexus of Henderson team

September 09, 2020

Jay is always amazing each and every time I come in for service. Initially , I was hesitant in going to a dealer for service because of higher cost . However , the better service is well worth it. More

by Ddahliavaldeon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JAY
Sep 09, 2020 -

Lexus of Henderson responded

We're so proud to have earn your repeat business, Dahlia! It's wonderful to hear that Jay delivers exceptional work every time you bring your car in. Thank you for trusting Lexus of Henderson with your repair and maintenance needs!

September 06, 2020

Paul was very polite and understanding of our needs and what we were trying to accomplish he was able to put us in the car we came to see in a timely manner. More

by Dano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Dackow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ana
Sep 08, 2020 -

Lexus of Henderson responded

It's wonderful to hear that Paul helped you get into the car you wanted. Thank you so much for shopping with us at Lexus of Henderson! We are grateful for your review and wish you happy travels.

September 06, 2020

Just the best service I have received anywhereTito is terrific Craig is the best service manager I’ve ever worked with my wife and home drunk with a lot of dealers I really want a Cadillac but the reason More

by gorney2
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tito
Sep 08, 2020 -

Lexus of Henderson responded

Thank you for trusting our Lexus of Henderson team. I am pleased to hear that Tito and Craig impressed you during your recent visit. We look forward to taking care of you next time!

September 06, 2020

Paul was very helpful, very professional and courteous to. He listened to our questions and our request of lowering more the prices. Richard is awesome. Very professional and very knowledgeable. very p More

by Geryperez09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Dackow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Kaye
Sep 06, 2020 -

Lexus of Henderson responded

Thank you so much for your 5-star review of Paul and Lexus of Henderson! We appreciate you taking the time to leave us a positive review and we hope to have the opportunity to work with you again in the future!

September 06, 2020

This visit was the 1st time I had a bad (since purchased in 2016) experience with getting my car serviced. Had to deal with a whole lotta unnecessary stuff More

by VEGASDIVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Lexus of Henderson responded

I'm so sorry to hear that your recent visit wasn't up to our five-star standards. We use customer feedback to improve our processes, and I'm wondering if you would be willing to share further details here. I would be grateful for the chance to speak with you and am available to take your call. Thank you, Craig Kelly - Service Director - 702-228-7736

September 06, 2020

Very poor customer service. I have owned a Lexus for 20 years and first time at this dealership. I was ill advised on my leasing Purchase. I will never buy a car from this Dealership again. More

by ROY790
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick White
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Dackow
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2020 -

Lexus of Henderson responded

This isn't the typical feedback that we receive and I sincerely apologize for leaving the wrong impression. I'd appreciate the opportunity to better understand what occurred during your visit to ensure we learn from any mistakes made. I won't be able to reach you without a last name so please give me a call. Thank you, Charlie Gumina - General Sales Manager - 702-942-6686

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