Lexus of Henderson

It was a pleasure working with Michelle Suson. She provided excellent service during our vehicle purchase. The car was ready for a test drive prior to our arrival. She was very knowledgeable and answ provided excellent service during our vehicle purchase. The car was ready for a test drive prior to our arrival. She was very knowledgeable and answered all our questions prior to purchasing the vehicle. More

Drop off was fine. I was told it would be a 90 minute scheduled service. I called after 2hrs and was asked about tire rim warranty. After that I didnt hear how long it would take. I texted the service ma scheduled service. I called after 2hrs and was asked about tire rim warranty. After that I didnt hear how long it would take. I texted the service manager twice, called the facility twice before I was told car was ready. Not too happy with the drop in communication. So if I stayed on location it would have only taken 90 minutes versus me leaving? The operator for service said if I stayed it would have only taken 90 minutes?!?! So dropped off my car at 10a and it was ready by 3p...their 90 minutes is hella off from my 90 minutes. More

Top notch service during the Covid-19 era!!’ Excellent treatment, great loaner vehicle, and my car came back to me running great and on a full tank of gas! treatment, great loaner vehicle, and my car came back to me running great and on a full tank of gas! More

The is the best experience I have had in my lifeat a car The is the best experience I have had in my life at a car dealer. Fabian and Richard Kaye were the exceptional in their customer service. I will ret The is the best experience I have had in my life at a car dealer. Fabian and Richard Kaye were the exceptional in their customer service. I will return to Lexus for the foreseeable future for my leases and will recommend to all my friends and colleagues More

The sale was highest level. Very happy with service and accuracy and sales representative. A couple of phone calls and everything was quickly arranged to my satisfaction. accuracy and sales representative. A couple of phone calls and everything was quickly arranged to my satisfaction. More

David, the service advisor, was awesome. He kept me updated every step of the way. He actively listened, and acknowledged every concern that I had. Great service. Even the gentleman who first accepted updated every step of the way. He actively listened, and acknowledged every concern that I had. Great service. Even the gentleman who first accepted my car was very welcoming and friendly. I also bring my Mercedes to service at the dealership down the street, but the service seems just a step below compared to the Lexus experience. More

Above and Beyond I decided to get Apple Car Play on my NX at this visit. Despite the current state of affairs with COVID, Lexus employees are still hard at work and m I decided to get Apple Car Play on my NX at this visit. Despite the current state of affairs with COVID, Lexus employees are still hard at work and making sure their customers are well taken care of. From the young man who checked me in and out, to Chantelle K., the customer service I received was the best, as usual. Thank you Lexus of Henderson! More

We returned to this Lexus dealer because of Tito. He is attentive to our needs. We know when we come back, he will be there which speaks highly of the dealership. Tito has taken care of us through a coup attentive to our needs. We know when we come back, he will be there which speaks highly of the dealership. Tito has taken care of us through a couple of transactions. More

My usual guy was out. Substitute was totally disengaged. Actually lost track of my car. I was sitting around for over 30 minutes while my car was sitting in the wrong lot. Her comment- I can’t control every Actually lost track of my car. I was sitting around for over 30 minutes while my car was sitting in the wrong lot. Her comment- I can’t control everything. It was not a busy day. More

Lexus Osunlana is a great addition to the Lexus of Henderson sales team. She was very professional and informative. Addressed all of our concerns promptly and made our purchase enjoyable. We will c Henderson sales team. She was very professional and informative. Addressed all of our concerns promptly and made our purchase enjoyable. We will continue our association with Lexus and recommend her to others. More