Lexus of Henderson

Excellent Service The purchase process was much better than some think. It is not long and drawn out, they are not pushy in any way. It was a good pace, they did not The purchase process was much better than some think. It is not long and drawn out, they are not pushy in any way. It was a good pace, they did not rush through it, Chris was very good at explaining all the details of the cars and their abilities and helped me find the one that was right for me. Twala was excellent at going through the finance process with. She explained everything, making it easy to understand and follow what was being done. The entire process was easy and relatively painless. Higly recommend that Lexus location. Their Service department, Sales and Finance are all excellent. More

Lc500 Service was great and on time promised ,i only have 1300 miles in 8 months so did not really need any thing. Love the car though, makes me smile every Service was great and on time promised ,i only have 1300 miles in 8 months so did not really need any thing. Love the car though, makes me smile every time i drive it. More

Best service I’ve been with Toyota and Lexus for over 15 years and I don’t plan on leaving. I love the service provided and I love every car and truck I’ve had. I’ve been with Toyota and Lexus for over 15 years and I don’t plan on leaving. I love the service provided and I love every car and truck I’ve had. More

Great service experience The Henderson location proved itself yet again to be a leader in the auto service industry. Everybody was very professional, knowledgeable and courteo The Henderson location proved itself yet again to be a leader in the auto service industry. Everybody was very professional, knowledgeable and courteous. Thank you!!! More

Satisfied customer 😊 Very happy with the customer service the sales rep Fabian Jimenez has provided me from the time I walked into the dealership till the time I walked ou Very happy with the customer service the sales rep Fabian Jimenez has provided me from the time I walked into the dealership till the time I walked out and bought the car . He is very knowledgeable and friendly. He’s a very good asset of the company. And I would never buy a different car but Lexus. It’s my 3rd one 😄 More

New car with brake issue I recently purchased my is300 and I noticed an abnormal braking noise. Took the car to the dealership and they immediately took it in, gave me a loane I recently purchased my is300 and I noticed an abnormal braking noise. Took the car to the dealership and they immediately took it in, gave me a loaner car and had a quick turn around. I was impressed with their professionalism, especially Craig from service for making sure my problem was fixed. They cleaned my car inside and out. They even had my car ready even though I had to pick it up after service hours. Jim the manager made sure my car was ready to go when I arrived. More

Excellent Service was excellent and the service representative was outstanding (David). Will recommend the facility to others . The friendliness of all the staf Service was excellent and the service representative was outstanding (David). Will recommend the facility to others . The friendliness of all the staff members is remarkable. More

Great service. Service center is very nice. Really liked that families with kids had their own area. My vehicle was ready when promised. I have loved every minute Service center is very nice. Really liked that families with kids had their own area. My vehicle was ready when promised. I have loved every minute of owning a Lexus. More

Customer service I was satisfied with the with the service and with your staff. I am looking forward with my next service appointment, so you can take of my car and m I was satisfied with the with the service and with your staff. I am looking forward with my next service appointment, so you can take of my car and make the necessary diagnostic and service. More

2 Cars 1 Salesman I always seem to come back to Lexus of Henderson (not to take anything away from it's sister company one city over) but the 'No Pressure' sales staff I always seem to come back to Lexus of Henderson (not to take anything away from it's sister company one city over) but the 'No Pressure' sales staff along with the non-claustrophobic show room - just gives the Henderson location a little appeal than other brands/locations. This willactually be my 3rd purchase within the past decade with Lexus of Henderson. As far as Sales Staff: Fabian goes out of his way to meet our needs - he understands our requirements - provides various options for hitting our goals (whether it's a specifics on vehicle features and colors to financing option) - and he's very patient with letting us decide. I came in knowing what I wanted (thinking it wouldn't be possible) - to working out numbers for several weeks on specifics (call me high maintenance) and going back and forth with him - to eventually closing the deal. He didn't need us to close the same night we walked in there - so the no hassle, no pressure is why I continue to come back. I don't like it when the sales staff comes off desperate - gives me an impression that all they want is their commission. And while Twala was a pleasure to close the deal with - I certainly wasn't expecting the final closing of the transaction to be somewhat passive-aggressive. In the past, I will admit that the Finance department has been ruthless in the final closing stages of purchasing (but I think this is the norm for most of the car industry) - this time around I did not feel pressured into adding any of the "extras" that gets offered towards signing. I was actually able to work out the numbers correctly with Twala and was satisfied with what she offered me. And finally,the Servicing Department: I've been a long time customer of Lexus of Henderson and their Servicing Department as well - and I've seen it go through a lot of turn-over with staffing (at least Front-End and - and understandably so) -- but in general, Lexus of Henderson Servicing has always exceeded my expectation as far as providing me with loaner vehicles to various amenities within their facilities. It doesn't feel like the other dealerships where it's this crowded awkward gathering of random people in a waiting room feeling. The waiting areas are two main living rooms with (I want to say 70+ inch TV)s - a center area with two computer workstations (1 was PC/Windows & the other was an Apple iMac 24inch) - with two empty cubes for those who wish to bring their laptops. A couple (I want to say I counted 2) charge stations with tentacles of cables (lightning/ C/micro/etc) to charge your phone, kids quiet room (which may or may not work out for some) and of course the famous expresso machine (not quite Starbucks but its better than a Keurig or standard coffee maker that's for sure) All and all the review should easily point out that I have established brand loyalty (or bias) with Lexus - but how can you not after going through all this? I hear BMW, Mercedes, and the likes may off similar experiences - but I will continue to go with the known reliable brand. More