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Lexus of Henderson

Henderson , NV

Overview
Employees
Reviews
Vehicles
4.8
5,698 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 5,698 reviews

September 15, 2022

Fabian is the reason I bought a Lexus in Henderson. Stopped by and chatted and thoroughly enjoyed the initial contact. More

by RGRANDORF
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2022 -

Lexus of Henderson responded

We are delighted that you had such a positive experience working with Fabian! Thank you for coming to Lexus of Henderson and for sharing your feedback. Safe travels ahead!

Helpful
September 15, 2022

I’m only answering this crap because you guys keep sending me emails. Service is great. David is great. Some sending me this crap More

by TF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Torella
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Sep 16, 2022 -

Lexus of Henderson responded

Thank you for the five-star review for David and our team! We use customer feedback to help us improve when needed, so we do apologize for any unwanted communication. Take care.

Helpful
September 13, 2022

Excellent customer service. Totally customer focused. Comfortable waiting area. No attempt to oversell any maintenance. More

by JOHNCDALY55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jayce
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Sep 14, 2022 -

Lexus of Henderson responded

John, thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

Helpful
September 12, 2022

Tito is the best car sales men, I ever had. Please go to Lexus of Henderson to buy your dream car! More

by amyzavala1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2022 -

Lexus of Henderson responded

Your glowing review of Tito makes our day! Thank you for coming to Lexus of Henderson and for sharing your support on our page. Enjoy the ride!

Helpful
September 12, 2022

Nate was ver accommodating. He was always able to get me a loaner vehicle which I appreciated very much. More

by Jaymi
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate
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Sep 13, 2022 -

Lexus of Henderson responded

Jaymi, thank you for the review! We appreciate your support and will be sure to pass on the kind words to Nate. Drive safely! - The Lexus of Henderson team

Helpful
September 11, 2022

Cannot always talk to my service manager. He is always too busy to talk to me More

by concepcionsingson
Customer Service
Recommend Dealer
Yes
Employees Worked With
David Torella
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Sep 12, 2022 -

concepcionsingson responded

I already did the survey which remains the same

Sep 12, 2022 -

Lexus of Henderson responded

I am sorry to read this review. We strive to deliver communicative and attentive service, and it is disappointing that we have left the wrong impression. I would be happy to speak with you to see what more I can do to address this feedback. If you are willing, please give me a call directly. Thank you, Craig Kelly - Service Director - 702-228-7736

Helpful
September 10, 2022

Very professional and excellent service by Tito Deleon. This is my fourth purchase/lease from this dealer. Tito was in regular contact with me over the last few months while I waited for my car to be del More

by meekranch
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2022 -

Lexus of Henderson responded

Thank you for the review and kind words about Tito. Congrats on the newest car, see you next time here at Lexus of Henderson!

Helpful
September 09, 2022

Fabian was Excellent! He was professional and made us feel comfortable. He did not hesitate to help us and even had Alexis look at our vehicle once more to calm our fears. More

by Msjosielopez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2022 -

Lexus of Henderson responded

We're elated that Fabian and Alexis made your experience a total success! Drive safe, and we hope to see you again at Lexus of Henderson!

Helpful
September 06, 2022

Tyler is always attentive and keeps me posted every step of the service process, we will continue to bring my daughter’s vehicle to him trusting great care! More

by FRANCISCO LANDEROS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler
Report | Print
Sep 07, 2022 -

Lexus of Henderson responded

We will happily let Tyler know you can always count on him to get the job done. Thanks for putting your trust in Lexus of Henderson. Take care!

Helpful
September 04, 2022

Stephen Diem was helpful, courteous, and had my repair done on time. Very pleased with service More

by bprmn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Report | Print
Sep 06, 2022 -

Lexus of Henderson responded

Thank you for taking the time to share! We are proud to have Stephen on our team and happy to hear that he delivered such a successful service experience. Drive safely, and we hope to see you back again at Lexus of Henderson!

Helpful
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