Lexus of Henderson - Service Center

Leslie... Randy was absolutely incredible to work with during my recent visit. He not only did his job extremely well but he absolutely gave me the most amazing welcome to the lexus family. I did buy my 2 during my recent visit. He not only did his job extremely well but he absolutely gave me the most amazing welcome to the lexus family. I did buy my 2017 Lexus CT at a non Lexus dealer in California so I have never serviced my car with Lexus yet... so I was very pleased. Randy really treated me like with the upmost professionalism. He walked around with great intent was quick yet provided a very relaxing environment. I knew I was being taken care of at the highest level. I have never felt the level of customer satisfaction Randy provided in my entire experience in the auto industry. Because of Randys exceptional understanding of customer care I will be taking my Lexus in to your dealer for the lifetime of the vehicle, and Henderson location will be where I buy my next or second Vehicle. He wasn't to over the top with customer care or to little. He really just showed that I was the important and treated me over and above. He was the perfect level of efficient, effective, empowered enthusiasm, and extraordinary. I did look at the wall of employee of the month and was surprised not to see him on their yet... but all in all what is great is that I'm for the first time excited to go to your dealership as I know I will be taken care of and this is why I choose a Lexus. Sincerely, Andrew Lowes More

I love to go to your dealership because i am treared like a family member. Your service is excellent and the diagnostics are very honest. The guys are doing a wonderfull job and are always friendly and curti a family member. Your service is excellent and the diagnostics are very honest. The guys are doing a wonderfull job and are always friendly and curtious. More

I trust that Stephen Diem is only going to do right by me. I never have to worry if he’s being honest. Great job! me. I never have to worry if he’s being honest. Great job! More

In a rare scenario, I actually had my Mercedes serviced the same day and was able to review both processes side by side. Both regular services, both with loaners. While the Mercedes team did a very go the same day and was able to review both processes side by side. Both regular services, both with loaners. While the Mercedes team did a very good job, I would give the Lexus team the extra star. Both were very efficient and timely, but the Lexus experience was just a little bit less chaotic, smoother, and personable. More

Jaycee is always incredibly nice and professional. He always makes me feel welcomed at Lexus, and makes sure that all my questions are answered before leaving. always makes me feel welcomed at Lexus, and makes sure that all my questions are answered before leaving. More

Took great care of my car and provided me with a very nice loaner vehicle. Received regular updates through text messages so I knew what was happening. Car was ready at scheduled time. nice loaner vehicle. Received regular updates through text messages so I knew what was happening. Car was ready at scheduled time. More

Not too much to say, we are fairly new to this dealership, but so far we have no complaints we enjoy the car washes and the the clean facilities dealership, but so far we have no complaints we enjoy the car washes and the the clean facilities More

Had a problem with remote services that has never worked since I got the car. My remote services are now working. Great customer service here since I got the car. My remote services are now working. Great customer service here More

Tyler provided excellent customer service. He kept us informed about our service. And the car service was completed in reasonable time frame. Entire process was smooth and efficient. informed about our service. And the car service was completed in reasonable time frame. Entire process was smooth and efficient. More

Great communication and timely service Randy was amazing. Alex was very professional and amazing as well. They defined took care of our issue and were a pleasure to deal with! Alex was very professional and amazing as well. They defined took care of our issue and were a pleasure to deal with! More