Lexus of Madison

The entire process to buy our new 2026 350 RXH premium went very smooth. As long as Nate Reisen is the manager at Madison Lexus we will continue to be customers. This is our fourth three year lease of the went very smooth. As long as Nate Reisen is the manager at Madison Lexus we will continue to be customers. This is our fourth three year lease of the RX . We are very pleased with the entire dealership. More

My third Lexus and first under Bergstrom ownership. I was glad to see a lot of the same team. Could not ask for better communication with salesperson. Trade in value aligned with what I was looking for I was glad to see a lot of the same team. Could not ask for better communication with salesperson. Trade in value aligned with what I was looking for. Sales process smooth and transparent. The dealership itself has a nice vibe and great treats. More

Excellent experience! Staff was very knowledgeable of the vehicle. No hidden/added fees. Everything was completely straightforward and very fair. Completely satisfied Staff was very knowledgeable of the vehicle. No hidden/added fees. Everything was completely straightforward and very fair. Completely satisfied with this purchase. I have purchased from other dealerships and this one surpassed them all!! More

Everything went smooth. Timing was perfect! Everyone friendly> Great Service. Just all around great. Also always like the treats. Timing was perfect! Everyone friendly> Great Service. Just all around great. Also always like the treats. More

Kept informed and completed work as expected. Exterior of the car was cleaner than when we picked it up new. Exterior of the car was cleaner than when we picked it up new. More

Easy, no pressure deal with competitive pricing and attentive staff. I would definitely recommend them! attentive staff. I would definitely recommend them! More

The buying experience was fantastic, extremely easy with no stress. The whole team was helpful and very friendly! I will definitely be back. Mikel was a sincere pleasure to work with! I plan on driving no stress. The whole team was helpful and very friendly! I will definitely be back. Mikel was a sincere pleasure to work with! I plan on driving an hour just to get my car serviced by this amazing dealership. Worth every penny! More

The Team was Incredible and made the process very easy Thanks You for Everything We will be back easy Thanks You for Everything We will be back More

I recently purchased a Lexus at Lexus of Madison. The whole experience was fantastic. Mikel was an incredibly helpful and patient salesperson. I never felt pushed; he was completely authentic and cle The whole experience was fantastic. Mikel was an incredibly helpful and patient salesperson. I never felt pushed; he was completely authentic and clear. Jordan helped us set up and understand the electronics. He was amazing too. All around excellent experience! More

Too many unforced errors. Researched and tracked a Lexus down online that had the options I wanted to Lexus of Madison. Dealt with Leticia for sales information and agreed on Researched and tracked a Lexus down online that had the options I wanted to Lexus of Madison. Dealt with Leticia for sales information and agreed on pricing and financing. All was good until after the sale. As an out of state sale, the Notary's paperwork contained my incorrect address. Registration and titling information they sent had my wrong DL #. After wiring payment and taking delivery the vehicle arrived missing numerous options listed on the window sticker. Had to call numerous times to have items sent. The big clunker was waiting 3 1/2 months for my registration and plates, basically driving an illegal vehicle until then. After being told any day now, too many times, Nate Riesen followed up on the process. After spending way too much time making phone calls trying to track my registration and plates and even driving an hour to the DMV Nate indicated he would refund the amount I paid for the registration service they use, which was useless. After countless phone calls and e-mails, I finally received my plates and registration. When I asked about the refund, that was the end of communications with Nate. Surprise, a car salesman who doesn't honor his word. It may be ok to purchase a vehicle in person as the reviews indicate, but if your're looking to do it on line and to drive a distance or to have a car shipped, I would look elsewhere. A long drawn out experience that shouldn't have happened. Again, way too many unforced errors. More