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Lexus of Manhattan

New York, NY

4.5
538 Reviews
Lexus of Manhattan is pleased to offer Service, Parts, and Sales of New, Pre-owned and Certified vehicles. For Lexus of Manhattan customers, we are proud to offer complimentary shuttle services to and from our dealership while having your vehicle serviced with us. We also have courtesy pick-up and delivery of your vehicle as well as complimentary on-site valet parking and car washes.
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679 11th Avenue

New York, NY

10019

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Showing 538 reviews

July 10, 2020

Not your stereotypical car salesman Warren is not your stereotypical car salesman. He actually listens. He presented options that fit my needs and interest. I asked him a lot question More

by Chevygirl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Warren Newland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2020 -

Lexus of Manhattan responded

Good morning, I would like to thank you for taking the time to provide your kind feedback and recommendation on DealerRater. It was my pleasure to have assisted you with your vehicle purchasing needs. I am happy to read that you were satisfied with the experience in which I provided you, and I wish you the best of luck with your new car! If you should require further help with anything vehicle related, please feel free to contact me at (212) 977-4400. Warren Newland Lexus of Manhattan

July 07, 2020

Warren was amazing from the beginning to the end. No pressure and he kept me inform every step of the way. Truly appreciate everything! A+++ More

by RamellFoster
Recommend Dealer
Yes
Employees Worked With
Dariusz Doliwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Warren Newland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2020 -

Lexus of Manhattan responded

Good afternoon, I would like to thank you for taking the time to provide your kind feedback and recommendation on DealerRater. It was our pleasure to have assisted you with your vehicle purchasing needs. I am happy to read that you were satisfied with the experience in which Dariusz and I provided you, and we wish you the best of luck with your new car! If you should require further help with anything vehicle related, please feel free to contact me at (212) 977-4400. Warren Newland Lexus of Manhattan

July 06, 2020

This dealership was extremely dedicated to making sure This dealership was extremely dedicated to making sure that every request I had was honored. I had the pleasure of working with Warren as my salesme More

by VE1228
Recommend Dealer
Yes
Employees Worked With
Warren Newland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2020 -

Lexus of Manhattan responded

Good morning, I would like to thank you for taking the time to provide your kind feedback and recommendation on DealerRater. It was my pleasure to have assisted you with your vehicle purchasing needs. I am happy to read that you were satisfied with the experience in which I provided you, and I wish you the best of luck with your new car! If you should require further help with anything vehicle related, please feel free to contact me at (212) 977-4400. Warren Newland Lexus of Manhattan

June 07, 2020

Horrible service slack of giving a sale or to show car, never thought in life I will go thru such a service, specially been there wife and daughter!!! I was expecting more need more people skill, don’t was More

by Hitandrun167
Recommend Dealer
No
March 01, 2020

In all of my years of buying lexus autos (since 2013) Salesman Sherwin Goodluck has given me outstanding advice and service. I have utmost confidence in his judement and I always rely on his expertist w More

by dalem437
Recommend Dealer
Yes
Employees Worked With
Sherwin Goodluck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2020 -

Lexus of Manhattan responded

Good morning, I would like to thank you for taking the time to provide your kind feedback and recommendation on Dealerrater.com. It has been my pleasure to have assisted you with your vehicle purchasing needs since 2013. I am happy to read that you were satisfied with the most recent experience in which I provided you, and I wish you the best of luck with your new car! If you should require further help with anything vehicle related, please feel free to contact me at, (212) 977-4400. Sherwin Goodluck Lexus of Manhattan

February 26, 2020

What a Joke. Warren Newland never got back to me as he promised. I notified his sales Manager Richard V, and no response either. I would not recommend this dealer! More

by David
Recommend Dealer
No
Employees Worked With
Warren Newland
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 16, 2019

It is because of our relationship with Kevin Yu, that we continue leasing cars from Lexus of Manhattan. Never have I met a car salesman who goes out of his way to take care of his clients. He is helpful, su More

by hhcnyc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Yu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2019 -

Lexus of Manhattan responded

Good afternoon Ms. Charash, I would like to thank you for taking the time to provide your kind feedback and recommendation on DealerRater.com. It is always a pleasure to assist you with your vehicle purchasing needs. I am happy to read that you were satisfied with the latest experience in which I provided you, and I wish you the best of luck with your new car! If you should require further help with anything vehicle related, please feel free to contact me at (212) 977-4400. Kevin Yu Lexus of Manhattan

December 13, 2019

Velija is the most dishonest, worst GM salesman!!!!! I had a problem with my car from day 1 and Rich didn't care at all. All he cared about is that I paid the bill. My fuel injection and brakes met "mi More

by rrwolfie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rich Velija
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2019 -

Lexus of Manhattan responded

Good afternoon, I am sorry to read about your frustrations. This is not the way that we treat our customers, and I am deeply concerned about the issues that you are referring to in your review. I will be speaking to my staff regarding this incident, and we will be making any corrections that we feel are needed. If you would like to discuss anything in further detail, please feel free to contact me at (212) 977-4400. Francesco S. Cefalu Client Relations Manager Lexus of Manhattan

November 08, 2019

Had to give him one star for trying to get me twice in two days, if you are buying online make sure you click PRICE DETAILS. This guy tried to charge me for the full tax of the car on a 30 months lease. I More

by MadBuyer21
Price
Recommend Dealer
No
Employees Worked With
Jon Popper, Jenay Howell, Ari Benchocron
October 22, 2019

Unresponsive After recently moving to Manhattan from Queens, I contacted this dealership twice about servicing my 2015 Lexus NX: once, on October 1, through their More

by TeachNYC
Customer Service
Recommend Dealer
No
Employees Worked With
online chat with "J'
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